IT service management implementation in Media (video streaming platform)

Implementation of IT service management in Media (Video streaming platform)

Prepare a presentation

To be covered:

How does XXXXXXX get there paragraph one - give example(s)

Action - itil4 is not a magic word - give examples

Did they – how does pricing show that educational objectives are met?

Why do you need a third party - look at the practices for what group can provide

Momentum - show how this is ongoing...;

Continual improvement- give examples – don’t give definitions (only)

Change control- strict compliance- how?

Incident -give an example of how an incident will be managed (and improved)

"Problem reviews are usually considered as secondary. "<-- what does this mean?

Service requests- what about reviews?

Service desk- what about self service?

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"It attempted, but failed, to include elements of ITIL 4. "- for example, show they were doing X and they did Y to mitigate and improve