Order 1065850: Read Instructions


Adjustment Letter

Due: Mon. Jun. 4, 9:00 am

Worth 10%

Due in the Dropbox

Here is the context for your assignment, shown below.

Be sure to follow the proper organisation method (see our D2L Week Three module) for bad news/adjustment letters. Also remember to use plenty of you-view and positivism. Make sure you do not copy directly from the case; use your own words to convey the appropriate information. You should address your letter appropriately, according to the case study details.

Evaluation Criteria

Here are the elements I'll be looking for to give you marks:

  • proper (and perfect) letter format
  • proper adjustment letter organization that follows all requirements as outlined in the adjustment letter guidelines in our D2L module
  • good you-view (this is essential to the success of your letter)
  • positive language 
  • logical response (will you make an adjustment or not?)
  • thoroughness (responding to all requests or, in this case, concerns clearly)
  • writing style, grammar, mechanics

Submit your perfectly formatted letter to our Dropbox area by the due date. This assignment will not need to be revised, but it is the exact kind of assignment you'll get on your final exam, so please do a good job to enable you to thoroughly practice this form now -- and get evaluation of your best effort.

Task:  Adjustment Letter  

Read the following case study closely, and respond to it with a properly formatted adjustment letter that uses the implied refusal or partial adjustment, explaining the situation and proposing a solution. Use full letter format. Do not copy from the case study. Use your own words to explain information. You can add ideas to support your case if needed.  

It should be about one page, single-spaced.


Adjustment Letter Case Study

You are Carol Wood, manager of Greenview Terrace, a care home residence in downtown Vancouver for seniors. Your clients enjoy views of Stanley Park, tree-lined sidewalks and pleasant evenings of bingo. 

However, recently, there have been some cases of bed bugs infestations. This is a problem in temperate Vancouver care homes with residents coming and going; your home is not the only one to have this problem, and the cases here have been relatively minor. 

Unfortunately, several residents have suffered from being bitten by these pests. One resident, Betty Kim, has had to go to her doctor, as some bites on her hip have turned into abscesses and needed lancing. Her family is upset about this, as Betty has experienced pain and distress. However, you know that Betty went on holiday two weeks ago and stayed at a motel for a few nights in Harrison Hot Springs. She may have gotten the bed bug bites there.

You want Betty’s family to have her possessions removed and thoroughly cleaned. Then you will have her room sprayed with chemicals to kill the bugs. It may also be possible to caulk spaces between floorboards and baseboards to destroy routes the bugs may have established. Investing in new mattresses may also be a possibility.

These solutions are not the best, however. The most effective way of killing bed bugs is to use heat. A treatment called ThermaHeat is available, though it is prohibitively expensive. It does, however, reach nests and kill eggs by penetrating cavities and mattresses, unlike spray chemicals. Betty’s son has insisted that this method be used. He has said that if Greenview Terrace does not use ThermaHeat, he will withdraw his mother from the residence and contact a journalist friend at CBC radio. Obviously, this is not the sort of press you would want. 

Again, follow the instructions given above, and carefully revise and proofread your work. Try to keep the message as positive or neutral as possible.