IT services Management

Task 1:

We will discuss and introduce Key Concepts 

· 4 Dimensions Model (in more detail in chapter 3)

· Value and Value Co-Creation

· Organizations and Other Stakeholders

· Products and Services

· Service Relationships value: Outcomes, Costs and Risks

Take note of the highlighted text, sections and definitions

Submit 1 question about the reading

Task 2:

Produce a RACI chart as we discussed in class.

Above the chart add at least 2 sentences describing what the chart is about and any unusual terms, activities or roles that appear in it.

Select a process that you know about, from your work or past experience.

Activities should appear in the left rows and roles in the top column.

There should be at least 5 to 6 rows and at least 5 roles

A sample RACI chart is in the files section.