Graduate diploma

Student name:

Assessor:

Date:

Business (and work area if relevant) this assessment is based on:

Role:

What role will you assume?

How does this role contribute to the broader work goals?

Section 1: Continuous improvement and innovation review

Review organisational documentation

Which documents did you read?

Which policies and procedures will guide your approach to approvals, project management and change management?

Attach the documents (including the notes you made as you read them) to this section of the portfolio.

Attach the policy and procedures (including the notes you made as you read them) to this section of the portfolio.

Products and services

What are the products and services?

Objectives

List the key business objectives.

Key decision makers

Who are the key decision makers (stakeholders to whom you will report or seek advice from)?

Operational processes

Describe key operational processes.

Supply chain

Summarise the supply chain associated with the work area or organisation.

Performance Improvement

Which strategies are currently used to monitor and evaluate the performance and sustainability of key systems and processes?

Discuss the current continuous improvement systems, processes, and innovations being used.

Policies and procedures

What are the organisational requirements for approvals, change management, project management and knowledge management?

Analyse performance to identify performance variances from existing plans.

Summarise the performance outcomes of your business.

Include mathematical information in your summary

How has the current business performance varied from what was planned?

Attach documents showing performance information as evidence that you’ve collected the information.

Identify and analyse trends and opportunities

Describe current trends and opportunities associated with industry in which the business operates.

Analyse how these trends and opportunities impact the business.

Analyse supply chains and operational and service systems to identify changes, improvements, and new ideas

Perform Gap Analysis using the table provided to describe the current state of the supply chain and operational and service systems and the desired state of the supply chain and operational and service systems. Also identify solutions to bridge any gaps and the cost-benefit calculations of the solutions. You may identify more than one solution per issue

Set objectives

What are the objectives for improving how things work?

What are the continuous improvement objectives and desired outcomes?

Identify at least two team members

Who in the team do you believe is instrumental to ensuring continuous improvement and innovation? Give your rationale for this.

Best practices

Describe best practice ways of working that teams can use to achieve continuous improvement and to be innovative. Give at least four examples.

Learning opportunities

What learning opportunities exist for the team to improve their skills and knowledge in relation to continuous improvement and innovation? Describe at least two.

Seek input

Insert a screen shot of your email to the team members or attach it as evidence to this section of your portfolio.

Attach:

Documents and policies and procedures

Performance information

Email to team members (if relevant)

Section 2: Plan and implement continuous improvement and innovation

Select most appropriate changes, opportunities, and new ideas.

Choose three solutions (from your Gap analysis) to focus on as part of your continuous improvement efforts.

These should be the best solutions based on your Gap analysis and cost-benefit calculations.

Say why you chose these three issues (consider resources, needs and constraints)

Continuous Improvement Plan for [Add business name]

Objectives and KPIs of the plan

List the KPIS associated with the objectives of continuous improvement in your organisation. You have already developed objectives for continuous improvement in Section 1.

Continuous improvement systems and processes

Establish the continuous improvement systems and processes that will be followed as you implement changes, opportunities, or new ideas.

Key actions, resources, constraints and timeframes

Describe key actions, resources, constraints, and timeframes to achieve continuous improvement and innovation as you implement your chosen changes/opportunities/new ideas. List at least six key actions.

Impact

Describe the impact the changes/opportunities/new ideas and associated actions will have on the organisation or work area as well as the consequences for people.

Describe actions or transition plans (following the policies and procedures that address approvals, project management and change management) that to will be taken to manage this.

Risk management

Plan to manage the risks associated with your Continuous Improvement plan. One risk should be Non-performance of staff members.

Communication

Describe how the continuous improvement and innovation plan will be communicated.

Rewards

Outline the rewards that will be put in place for staff for achievements in relation to continuous improvement, innovation, and learning.

Knowledge management

Select which of the activities below are used as part of your organisation’s knowledge management system to capture learnings from continuous improvement and innovation.

Plan for team meeting

Who will you meet with?

How will you facilitate effective group interaction?

How will you build rapport with the team members to ensure positive working relationships?

What questions will you ask about team member’s vision for continuous improvement and innovation to guide you mentoring?

How will you coach the team in innovation?

Attach your questionnaire to this section of the portfolio.

Team meeting

What feedback did you receive about how you ran the meeting?

How can you improve your performance in future?

If not viewed in person by your assessor, attach proof of the team meeting to this section of your portfolio.

Implement continuous improvement

Which change/opportunity/new idea did you implement?

Attach proof to this section of your portfolio.

Address impact of change/opportunity/new idea

How did you address the impact?

Attach proof to this section of your portfolio.

Attach:

Performance questionnaire

Team meeting (if not already viewed in person by your assessor)

Proof of implemented change

Proof of how you addressed the impact of change

Section 3: Continuous improvement and innovation monitoring and evaluation

Continuous improvement systems, processes and innovation evaluation

How well you are the continuous improvement systems, innovations and processes are working?

Recognise successes

What continuous improvement successes can be celebrated?

Insert a screen shot of your email to team members or attach proof of the draft email to this section of the portfolio.

Continuous improvement or innovation failure (non-performance)

Describe the failure and analyse the causes.

Attach proof of implemented contingency measures.

New challenges and opportunities

What are new challenges and opportunities?

Continuous Improvement Plan for [Add business name]

Objectives and KPIs of the plan

List the KPIS associated with the objectives of continuous improvement in your organisation. You have already developed objectives for continuous improvement in Section 1.

Continuous improvement systems and processes

Establish the continuous improvement systems and processes that will be followed as you implement changes, opportunities, or new ideas.

Key actions, resources, constraints and timeframes

Describe key actions, resources, constraints, and timeframes to achieve continuous improvement and innovation as you implement your chosen changes/opportunities/new ideas. List at least six key actions.

Impact

Describe the impact the changes/opportunities/new ideas and associated actions will have on the organisation or work area as well as the consequences for people.

Describe actions or transition plans (following the policies and procedures that address approvals, project management and change management) that to will be taken to manage this.

Risk management

Plan to manage the risks associated with your Continuous Improvement plan. One risk should be Non-performance of staff members.

Communication

Describe how the continuous improvement and innovation plan will be communicated.

Rewards

Outline the rewards that will be put in place for staff for achievements in relation to continuous improvement, innovation, and learning.

Knowledge management

Select which of the activities below tare used as part of your organisation’s knowledge management system to capture learnings from continuous improvement and innovation.

Attach:

Email to celebrate successes

Implemented contingency measures