Case study

Part 1: Case study Knowledge Questions

Students are required to read given case study on ‘Mentoring programs and the potential pitfalls along the way’, and answer the questions given below:

1. Read the case study of ‘Toyota Australia: Using mentoring to manage major internal change’.

2. Having reviewed and learned from the case study, you are required to assume that you are one of the key managers who is involved in managing a business challenge in an organisation (not Toyota Australia).

3. You are to create a project report that will focus on:

a. Identifying what the current issues/challenges the organisations are facing.

This may include:

 Meetings with your manager.

 Meetings with your team.

b. planning and implementing a mentoring program within an organisation, in consultation with others (clients, colleagues and/or external parties), including:

 establishing a management structure

 determining support structures

 explaining the purposes and benefits of the mentoring program for the organisation

 outlining the components of the mentoring program plan

 explaining the design principles of the mentor program

 explaining the roles of mentor and mentee

 explaining the criteria to be used to match mentors and mentees

 identifying legislation and organisational policies that are relevant to mentoring, including privacy and confidentiality requirements

c. developing and establishing tools and materials to support the mentoring program

 explaining how resource requirements may vary according to the mentoring program mode

d. establishing mentor-mentee policies and procedures

e. coordinating mentor and mentee communications

f. outlining the methods used for evaluating and documenting/reporting and collecting the results of the mentoring program and how data is stored

QUESTIONS TO BE ANSWERED

Question 1:

Provide one (1) reason why mentor and mentee relationships fail. (40-50 words.)

Question 2:

What are few of the circumstantial constraints that affect training? ( 60-70 words)

Question 3:

Show the differences in success and failure rate when training is supplied and when training is not supplied?(50-70 words)

Question 4:

Why too much or not enough structure can lead to failure in mentoring program? How do you overcome it? (70-100 words.)

Question 5:

What constitutes good matching between a mentor and a mentee? Discuss in (80-90 words.)

Question 6:

What is the most commonly used mentor and mentee selection/matching criteria? What are obvious mismatches that you overlook?(150-200 words)

Question7:

Why is it important to have checkpoints in a mentoring program? What are the common methods of checkpoints that can be used? (120-150 words)

Question8:

What are the basic expectation that can be established in a mentorship program? (120-130 words)

Question9:

Provide ways to encourage and maintain mentee’s participation on the entire mentoring program. (70-80 words.)

Question10:

What is the importance of a well-planned and supported mentoring program in an organization? (80 -100 words.)

Question11:

What are the various reasons why mentoring program stagnate or fail? Provide a list in bullet point. (70-80 words.)