Business Process Analytical Plan: “As-Is & To-Be” mapping

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PROJ 6009 Assessment 1 Brief Nov 2019 Page 1 of 9

ASSESSMENT BRIEF - 1

Subject Code and Title PROJ6009 Business Process Management and Systems

Assessment Assessment 1: Business Process Development Plan (2 parts)

 Part A: Business Process Analytical Plan: “As-Is & To-Be” mapping.

 Part B: Business Process Improvement Report: “Should-Be” mapping & Performance evaluation

Individual/Group Individual and/or in Pair for both Online and Face-to-Face delivery

Words limits Part A: 1500 words per report

Part B: 1500 words per report

Learning Outcomes 1. Critically analyse the role of management information systems in sustaining successful organisations.

2. Critically evaluate approaches to business process management and systems, their associated risks and implementation processes.

3. Establish and justify governance processes for business process management change to ensure that all stakeholders are considered in technology change decisions

Submission Part A: By 11:55pm AEST/AEDT Sunday end of Module 3

Part B: By 11:55pm AEST/AEDT Sunday end of Module 5

Weighting 60% (Part A: 30%; Part B: 30%)

Total Marks 60 (30 marks for each part)

Context:

This assessment is evaluating students learning basics of business process management in

organisations. The assessment requests students to develop a business process management plan for

a particular case in an organisation, a department or a project environment. The plan incorporates

identifying the existing (As-Is) situation of the processes of the case, and a few possible future states

(To-Be) of these processes for improvement on efficiency and other benefits. In addition, the students

need to develop an ideal processes (Should-Be) plan to best suit the organisation and the project.

Furthermore, the students will provide a performance evaluation report based on the scenarios created

in the “Should-Be” processes to complete this assessment.

PROJ 6009 Assessment 1 Brief Nov 2019 Page 2 of 9

Instructions:

In this assessment, the students will begin with identifying a process case in a professional working

environment. The case can be from an organisation or a project the students participated in before.

This assessment contains TWO parts. To prepare for this assessment:

 Review Modules 1, 2 and 3 for Part A; Module 4 for Part B;

 Identify a case from any industrial sector (production or service industry) you experienced.

Part A: Business Process Analytical Plan

Choose a realistic and detailed organisation or project, and analyse the Business Process Management

(BPM) methods and techniques taught in the first three modules. Students are required to work on a

process analytical plan (including As-Is and To-Be process mapping). In your analysis, consider and

include the following:

 Critically analyse the role of business process management in your chosen case study

 Critically evaluate approaches to business process management and systems, their associated

risked and implementation processes

Output:

The Business process analytical plan contains:

 Business or project process briefing

 Case based business or project process mappings (As-Is and To-Be)

 Critical analysis on two mappings where are applicable: Good Bad and Ugly; Costs and

Benefits; Advantages and Disadvantages; Feasibility and Sensitivity etc.

Part B: Business Process Improvement Report

In continuum of Part A, students are required to compile a performance evaluation report, to

demonstrate their understanding and knowledge developed from the Modules, by applying tools and

techniques introduced in class activities and personal researches. The students should clarify the

business or project constraints and assumptions to create a scenario, where can be “For” or “Against”

the “To-Be” process.

Output:

The Business process improvement report should cover:

 Brief description of Audit process and Improvement methods chosen

 Evaluate and suggest whether the “To-Be” can be the “Should Be” based on the organisational

resources and capability assessment.

 Establish and justify governance processes for BPM change

 Describe how to better ensure that all stakeholders are considered in both process and

technology change.

PROJ 6009 Assessment 1 Brief Nov 2019 Page 3 of 9

Learning Rubrics – Assessment 1 Part A: Business Process Analytical Plan (As-Is and To-Be Process Mapping)

Assessment

Attributes Fail

(0-49) Pass

(50-64) Credit (65-74)

Distinction (75-84)

High Distinction (85-100)

Business or

Project Process

Briefing

15%

Failed to write about business or project brief; NO business or project process information provided

Business or project briefing is provided; Descriptions covered business or project background and other basic information;

Good business or project briefing written in formal business language; Descriptions covered business or project background, sectors operated in, goals and objectives; Key processes or pain- points are clearly identified.

Well written business or project briefing provided, using formal business language; Descriptions covered business or project background, sectors operated in, goals and objectives current issues experienced, challenges faced. Key processes or pain-points are clearly identified.

Professionally written business or project briefing provided, using formal business language; Descriptions covered business or project background, sectors operated in, goals and objectives current issues experienced, challenges faced. Potential strategies to implement and risks associated with them. Key processes or pain-points are clearly identified.

Process Mapping:

As-Is and To-Be

30%

Fail to design process maps as per requirements, NO particular shapes, flows, symbols used; NO further evidence and justification provided to explain business or project processes; NO critical analysis with brief interpretation.

Designed process maps as per requirements, used various shapes, flows, symbols; Both process mappings are supported without further explanation, or evidence and justification; Limited critical analysis with brief interpretation.

Designed process maps as per requirements, used various shapes, flows, symbols and terminologies; Both process mappings are supported with a explanation, evidence and justification; Extra research conducted to complement course materials. Exercised critical analysis

Nicely designed process maps, accurately utilised specific shapes, flows, symbols and terminologies; Well presented BOTH mappings supported with a explanation, evidence and justification; Capacity to explain and apply business process management concepts, their associated risks and implementation processes is supported by robust evidence from research/course materials.

Professionally designed process maps, accurately utilised specific shapes, flows, symbols and terminologies; Well presented BOTH mappings supported with a detailed explanation, evidence and justification; Questions viewpoints of business process management experts and offers critical analysis of information taken from outside sources.

PROJ 6009 Assessment 1 Brief Nov 2019 Page 4 of 9

with brief interpretation. Questions viewpoints of business process management experts. Analysis and evaluation reflect growing judgement, rigor and adaptability.

Business process management information is taken from sources with a high level of interpretation/evaluation to develop a comprehensive critical analysis or synthesis. Exhibits intellectual independence, rigor, good judgement and adaptability.

Critically analysis on the process mapping 25%

NO basic critical analysis techniques exercised No evaluation provided to comment on either mappings; NO evaluation criteria designed.

Basic evaluation provided to comment on BOTH mappings; Briefly explained evaluation criteria. Various evaluation applied, including one of below Good, Bad and Ugly; Costs and Benefits; Advantages and Disadvantages; Feasibility and Sensitivity etc.

Use basic critical analysis techniques, supported with detailed explanation; Evaluation provided to comment on BOTH mappings. Briefly explained evaluation criteria. Various evaluation applied, including some of below Good, Bad and Ugly; Costs and Benefits; Advantages and Disadvantages; Feasibility and Sensitivity etc.

Well exercised on critical analysis techniques: broke down the complex processes into understandable steps, supported with detailed explanation; Good evaluation provided to comment on BOTH mappings. Evaluation criteria or matrix are presented and followed. Various evaluation applied, including one of below Good, Bad and Ugly; Costs and Benefits; Advantages and Disadvantages; Feasibility and Sensitivity etc. Some discussion questions prompt to encourage further discussion.

Professionally exercised on critical analysis techniques: broke down the complex processes into understandable steps, supported with detailed explanation, evidence and validated external sources; Objective evaluation provided to comment on BOTH mappings with NO confirmation bias. Evaluation criteria or matrix are presented and followed. Various evaluation applied, including but not limited to Good, Bad and Ugly; Costs and Benefits; Advantages and Disadvantages; Feasibility and Sensitivity etc. Valuable discussion questions prompt to encourage further discussion.

PROJ 6009 Assessment 1 Brief Nov 2019 Page 5 of 9

Effective Communication 20%

Demonstrate lack of communication/participatio n on the topic when required (in class or online or both). Written assignment is difficult to understand for audience, no logical/clear structure, poor flow of ideas, argument lacks supporting evidence. Failed to explain logics and rationales in either written or verbal form when required.

Demonstrate insufficient level of communication/participati on on the topic when required (in class or online or both). Information, arguments and evidence are presented in a way that is not always clear and logical. Line of reasoning is often difficult to follow. Logics and rationales are vaguely explained in both written and verbal form when required.

Demonstrate moderate level of communication/participatio n on the topic when required (in class or online or both). Information, arguments and evidence are well presented, mostly clear flow of ideas and arguments. Line of reasoning is easy to follow. Key information presented and decisions are drawn. General explanation provided to clarify logics and rationales if required.

Demonstrate good level of communication/participation on the topic when required (in class or online or both). Information, arguments and evidence are very well presented; the presentation is logical, clear and well supported by evidence. Meaningful information presented to draw reasonable decisions. Logics and rationales are well explained in both written and verbal form if required.

Demonstrate high level of communication/participation on the topic when required (in class or online or both). Written assignment is expertly presented; the presentation is logical, persuasive, and well supported by evidence, demonstrating a clear flow of ideas and arguments. Some raw data are being used to interpret meaningful information, and reasonable decisions are drawn. Logics and rationales are well explained in both written and verbal form if required.

Use of academic and discipline conventions and sources of evidence 10%

Poorly written with errors in spelling, grammar. Demonstrates inconsistent use of good quality, credible and relevant research sources to support and develop ideas. No justification provided on the connection between references and assessment contents.

Is well-written and adheres to the academic genre (e.g. with introduction, conclusion or summary). Demonstrates consistent use of high quality, credible and relevant research sources to support and develop ideas. Well justified the linkage and connection between references and

Is very well-written and adheres to the academic genre. Consistently demonstrates expert use of good quality, credible and relevant research sources to support and develop appropriate arguments and statements. Shows evidence of reading beyond the key reading. Excellent justification provided on the linkage and connection between references and

Expertly written and adheres to the academic genre. Demonstrates expert use of high- quality, credible and relevant research sources to support and develop arguments and position statements. Shows extensive evidence of reading beyond the key reading. Expertly justified the connection and validation between references and assessment contents.

PROJ 6009 Assessment 1 Brief Nov 2019 Page 6 of 9

There are mistakes in using the APA style.

develop ideas, but these are not always explicit or well developed. Some justification provided on the connection between references and assessment contents. There are no mistakes in using the APA style.

assessment contents. There are no mistakes in using the APA style.

There are no mistakes in using the APA Style.

PROJ 6009 Assessment 1 Brief Nov 2019 Page 7 of 9

Learning Rubrics – Assessment 1 Part B: Business Process Improvement Report (Should Be Mapping and Performance Evaluation)

Assessment Attributes

Fail (0-49)

Pass (50-64)

Credit (65-74)

Distinction (75-84)

High Distinction (85-100)

Evaluation of Business Process improvement 35%

Confuses logic and emotion. Business process improvement information is taken from reliable sources but without a coherent analysis or synthesis. Lacks evidence from the view point of business process management experts.

Resembles a recall or summary of business process improvement. Conflates/confuses assertion of personal opinion with business process improvement information substantiated by evidence from the research/course materials. Attempts to synthesise citation from business process management sources. Viewpoints of business process management experts are taken as fact with little questioning.

Supports personal opinion with evidence from reliable business process improvement sources. Demonstrates a capacity to explain and apply business process improvement concepts. Identifies logical flaws in the evidence from business process management sources. Questions viewpoints of business process management experts.

Discriminates between assertion of personal opinion and business process improvement sources. Capacity to explain and apply business process improvement concepts is supported by robust evidence from research/course materials. Questions viewpoints of business process management experts. Analysis and evaluation reflect growing judgement, rigor and adaptability.

Critically discriminates between assertion of personal opinion and business process improvement sources substantiated by robust evidence from the research/course materials. Questions viewpoints of business process management experts and offers critical analysis of information taken from outside sources. Business process management information is taken from sources with a high level of interpretation/evaluation to develop a comprehensive critical analysis or synthesis. Identifies gaps in knowledge. Exhibits intellectual independence, rigor, good judgement and adaptability.

Establishment and justification of governance processes for

Fails to analyse, establish or justify governance processes for business process management change.

Analyses governance processes for business process management change but resembles a recall or summary of

Analyses governance processes for business process management change.

Analyses, establishes, and justifies governance processes for business process management change to ensure key stakeholders are considered in

Critically analyses, establishes, and justifies governance processes for business process management change and ensures all stakeholders are considered in

PROJ 6009 Assessment 1 Brief Nov 2019 Page 8 of 9

business process management change to ensure that all stakeholders are considered in technology change decisions 35%

Confuses logic and emotion. Business process management Information taken from reliable sources but without a coherent analysis or synthesis. Lacks evidence from the view point of business process management experts.

business process management. Conflates/confuses assertion of personal opinion with business process management information from the research/course materials. Attempts to synthesise citation from business process management sources. Viewpoints of business process management experts are taken as fact with little questioning.

Demonstrates a capacity to explain and apply business process management concepts. Identifies logical flaws in the business process management sources Questions viewpoints of business process management experts.

technology change decisions. Discriminates between assertion of personal opinion and business process management sources. Capacity to explain and apply business process management concepts is supported by robust evidence from research/course materials. Questions viewpoints of business process management experts. Analysis and evaluation reflect growing judgement, rigor and adaptability.

technology change decisions. Critically discriminates between assertion of personal opinion and business process management sources substantiated by robust evidence from the research/course materials. Questions viewpoints of business process management experts and offers critical analysis of information taken from outside sources. Information is taken from sources with a high level of interpretation/evaluation to develop a comprehensive critical analysis or synthesis. Identifies gaps in knowledge. Exhibits intellectual independence, rigor, good judgement and adaptability.

Effective Communication 20%

Demonstrate lack of communication/participation on the topic when required (in class or online or both). Written assignment is difficult to understand for audience, no logical/clear

Demonstrate insufficient level of communication/participation on the topic when required (in class or online or both). Information, arguments and evidence are presented in a

Demonstrate moderate level of communication/participation on the topic when required (in class or online or both). Information, arguments and evidence are well

PROJ 6009 Assessment 1 Brief Nov 2019 Page 9 of 9

structure, poor flow of ideas, argument lacks supporting evidence. Failed to explain logics and rationales in either written or verbal form when required.

way that is not always clear and logical. Line of reasoning is often difficult to follow. Logics and rationales are vaguely explained in both written and verbal form when required.

presented, mostly clear flow of ideas and arguments. Line of reasoning is easy to follow. Key information presented and decisions are drawn. General explanation provided to clarify logics and rationales if required.

and well supported by evidence. Meaningful information presented to draw reasonable decisions. Logics and rationales are well explained in both written and verbal form if required.

supported by evidence, demonstrating a clear flow of ideas and arguments. Some raw data are being used to interpret meaningful information, and reasonable decisions are drawn. Logics and rationales are well explained in both written and verbal form if required.

Use of academic and discipline conventions and sources of evidence 10%

Is written according to academic genre (e.g. with introduction, conclusion or summary) and has accurate spelling, grammar, sentence and paragraph construction. Demonstrates consistent use of credible and relevant research sources to support and develop ideas, but these are not always explicit or well developed. Some justification provided on the connection between references and assessment contents. There are no mistakes in using the APA style.