Report

Page | 1 Asia Pacific International College Pty Ltd. Trading as Asia Pacific International College 55 Regent Street, Chippendale, Sydney 2008: 02-9318 8111 PRV12007; CRICOS 03048D Approved: 13th February 2019 & Version 1

Unit Code and Title: SBM4203 Management Information Systems

Assessment Overview

Assessment Task

Weighting Due Length ULO

Assessment 1: Quiz Online quiz of key content areas to identify further support needs

10% Week 4 30 mins

ULO-1

Assessment 2: Case Study-1 Students should identify an unresolved problem situation (only one) in an organisation and propose a solution by doing critical analysis about it.

20% Week 6 2000 words ULO-1 ULO-2 ULO-3

Assessment 3: Case Study-2 Analyse a given case study and introduce a CRM system to suit organisation growing.

30%

Week 9

2500 words

ULO-1 ULO-2 ULO-3 ULO-4 ULO-5

Assessment 4: Tutorial Participation and Submission Weekly exercises assess students’ ability to understand theoretical materials.

10% Week 1, 2, 3, 4, 5, 6, 7, 8, 9,

10

N/A ULO-1 ULO-2 ULO-3 ULO-4 ULO-5 ULO-6 ULO-7

Assessment 5: Report Write a report to propose enterprise resource planning system for a specified organisation.

30% Week 12 2500 words ULO-4 ULO-5 ULO-6 ULO-7

Assessment Details

Page | 2 Asia Pacific International College Pty Ltd. Trading as Asia Pacific International College 55 Regent Street, Chippendale, Sydney 2008: 02-9318 8111 PRV12007; CRICOS 03048D Approved: 13th February 2019 & Version 1

Assessment 1: Online Quiz

Due date: Week 4

Group/individual: Individual

Word count / Time provided: 30 minutes

Weighting: 10%

Unit Learning Outcomes: ULO-1

Assessment Details:

This online quiz will assess your knowledge of key content areas (Week 1, 2 and 3 contents) and to

identify further support needs. For successful completion of the quiz, you are required to study the

material provided (lecture slides, tutorials, and reading materials), engage in the unit’s activities, and

in the discussion forums. By completing this assessment successfully, you will be able to identify key

aspects of scope management as per best project management practices.

The quiz will be completed online through the APIC Online Learning System (OLS).

Marking Information: The quiz will be marked out of 100 and will be weighted 10% of the total unit

mark.

Assessment 2: Case Study-1

Due date: Week 6

Group/individual: Individual

Word count / Time provided: 2000 words

Weighting: 20%

Unit Learning Outcomes: ULO-1, ULO-2, ULO-3

Course Learning Outcomes: CLO-1, CLO-2, CLO-6, CLO-8

Graduate Attributes: GA09, GA10

Assessment Details:

This Assignment assesses the student’s application of the theoretical learning to practical, real

world situations.

Students should identify a problem (s) in an organisation where you are currently working or

previously worked. Identify a need for an information system product (only one information

system product) that helps to solve problem. Do not focus on a problem that has already been

solved. Also do not focus on many problems at the same time.

The following areas should be covered in your assignment:

1. A brief introduction of the organisation selected. Identify a need for an information system that helps solve a problem.

2. Provide a description of the problem, as much as possible in terms of loss of funding or profit due to outdated systems use, poor systems, increased customer complaints; specific quality concerns; high staff turnover; decreased market share.

Page | 3 Asia Pacific International College Pty Ltd. Trading as Asia Pacific International College 55 Regent Street, Chippendale, Sydney 2008: 02-9318 8111 PRV12007; CRICOS 03048D Approved: 13th February 2019 & Version 1

3. The problems should then be considered and analysed in terms of material drawn from any two topics studied as part of this subject. For an example, you may choose to apply cloud- based platform to solve an organisation problem, or use models or concepts related to IS. Try to choose the topic models/concepts that seem to offer the most useful insights into the problem. Do not try to deal with many models or concepts.

4. IT plays a strategic role by adding value and providing a competitive advantage through innovative application of IT. Identify how IT adds business value to your organisation.

5. Design a change program or set of activities and procedures for improvements. The change program or set of activities or procedures need to ensure that it solves the problem or improves the situation. You also need to provide a list of recommendations.

6. A report of 1200 to 1500 words summarising your analysis must be submitted on the due date. Your report must have a cover page duly completed and signed, and it must be fully referenced.

7. Penalty for Late submission: a deduction of 5% of the total mark shall be imposed on each of

the next subsequent days.

Marking Information: The Case Study-1 will be marked out of 100 and will be weighted 20% of the

total unit mark.

Marking Criteria and Rubric

Marking Criteria

Not satisfactory

(0-49%) of the criterion mark)

Satisfactory

(50-64%) of the criterion mark

Good

(65-74%) of the criterion mark

Very Good

(75-84%) of the criterion mark

Excellent

(85-100%) of the criterion mark

Paper Focus: Purpose/ Position Statement (20%)

Fails to identify a relevant research topic or is not clearly defined and/or the paper lacks focus throughout.

Identifies a research topic but may be too broad in scope and/or the paper is unclear and needs to be developed a lot further. Focal point is not consistently maintained throughout the paper.

Identifies a research topic but may be too broad in scope and/or the thesis is somewhat unclear and needs to be developed further. Focal point is somewhat consistently maintained throughout the paper.

Identifies a relevant research topic and a thesis that provides adequate direction for the paper with some degree of interest for the reader. The paper states the position, premise, or hypothesis, and is the focal point of the paper for the most part.

Identifies a relevant research topic that provides direction for the paper that is engaging and thought provoking. The paper clearly and concisely states the position, premise, or hypothesis and is consistently the focal point throughout the paper.

Analysis (30%)

Demonstrates a lack of understanding and inadequate analysis of the research topic. Analysis is superficial based on opinions and preferences rather than critical analysis.

Demonstrates general understanding with very limited critical analysis of the research topic. Summarizes perspectives, counter-arguments, or opposing positions.

Demonstrates general understanding with limited critical analysis of the research topic. Summarizes perspectives, counter- arguments, or opposing positions.

Demonstrates an understanding and some critical analysis of the research topic. Adequately compares/contrasts perspectives, counter-arguments, or opposing positions but broader connections and/or implications are not as thoroughly explored.

Demonstrates a sophisticated understanding and careful, critical analysis of the research topic. Compares/contrasts perspectives, considers counter arguments or opposing positions, and draws original and thoughtful conclusions with future implications.

Page | 4 Asia Pacific International College Pty Ltd. Trading as Asia Pacific International College 55 Regent Street, Chippendale, Sydney 2008: 02-9318 8111 PRV12007; CRICOS 03048D Approved: 13th February 2019 & Version 1

Evidence (Sources) (30%)

Lacks sufficient research sources to support the central position and/or, if included, are generally not relevant, accurate, or reliable. Contains numerous factual mistakes, omissions, or oversimplifications. Sources, if included, are not properly referenced and cited in the paper.

Provides very limited evidence to support the central position with only a few research sources. Some sources may not be relevant, accurate, and reliable and/or appropriately referenced and cited in the paper.

Provides some evidence to support the central position with only a few research sources. Some sources may be somewhat relevant, accurate, and reliable and/or appropriately referenced and cited in the paper.

Provides essential, accurate evidence to support the central position with the required (7) research sources including 1 source from a periodical database that are mostly relevant, accurate, and reliable. Sources are referenced and cited appropriately throughout the paper for the most part.

Provides compelling and accurate evidence to support in-depth the central position beyond the required (7) research sources with at least 1 source from a periodical database. Research sources are highly relevant, accurate, and reliable and add to the strength of the paper; and are effectively referenced and cited throughout the paper.

Organization (10%)

Paper lacks logical organization and impedes readers’ comprehension of ideas. Central position is rarely evident from paragraph to paragraph and/or the paper is missing multiple required components.

Paper is less organized, although occasionally ideas from paragraph to paragraph may not flow well and/or connect to the central position or be clear. May be missing a required component and/or component may be less than complete.

Paper is somewhat organized, although occasionally ideas from paragraph to paragraph may not flow well and/or connect to the central position or be clear. May be missing a required component and/or component may be less than complete.

Paper is adequately organized. Ideas are arranged reasonably with a progression of thought from paragraph to paragraph connecting to the central position. Includes required components (introduction, body, conclusion, Reference List, etc.) for the most part.

Paper is effectively organized. Ideas are arranged logically, flow smoothly, with a strong progression of thought from paragraph to paragraph connecting to the central position. Includes all required components (introduction, body, conclusion, Reference List, etc.).

Writing Quality & Adherence to Format Guidelines (10%)

Paper shows a below average/poor writing style lacking in elements of appropriate standard English and following proper Harvard guidelines. Frequent errors in spelling, grammar, punctuation, spelling, usage, and/or formatting.

Paper shows below average and/or casual writing style using standard English and following Harvard guidelines. Some errors in spelling, grammar, punctuation, usage, and/or formatting.

Paper shows an average and/or casual writing style using standard English and following Harvard guidelines. Some errors in spelling, grammar, punctuation, usage, and/or formatting.

Paper shows above average writing style and clarity in writing using standard English and following Harvard guidelines. Minor errors in grammar, punctuation, spelling, usage, and/or formatting.

Paper is well written and clear using Harvard guidelines and standard English characterized by elements of a strong writing style. Basically, free from grammar, punctuation, spelling, usage, or formatting errors.

Page | 5 Asia Pacific International College Pty Ltd. Trading as Asia Pacific International College 55 Regent Street, Chippendale, Sydney 2008: 02-9318 8111 PRV12007; CRICOS 03048D Approved: 13th February 2019 & Version 1

Assessment 3: Case Study-2

Due date: Week 9

Group/individual: Individual

Word count / Time provided: 2500 words

Weighting: 30%

Unit Learning Outcomes: ULO-1, ULO-2, ULO-3, ULO-4, ULO-5

Course Learning Outcomes: CLO-1, CLO-4, CLO-6, CLO-8, CLO-9

Graduate Attributes: GA09, GA11, GA12

Assessment Details:

Read the case study below and complete the exercise at the end.

Hotwire.com Gains Control of Hotel Partner Information Hotwire.com advertises four-star hotels at

two-star prices throughout North America and Europe. By building businesses partnerships with more

than 7,000 hotels across North America, Hotwire assists its hotel partners in filling otherwise empty

rooms and helps its customers by finding them rates discounted by as much as 60 percent. Hotwire

maintains a wealth of information about each of its 7,000 hotel partners. Besides basics such as

location, amenities, customer reviews, and prices, it also maintains information about the number of

available rooms. Much of the information Hotwire tracks changes frequently. Maintaining accurate

and up-to-date information is a key to success in this highly competitive business. Until recently,

Hotwire maintained its hotel information on shared Excel spreadsheets. Hotwire employees kept the

information up to date by accessing the shared spreadsheets over the corporate network. Various

applications drew information from the spreadsheets to provide Hotwire the information it needed

to provide its customers with deals. Unfortunately, the system was prone to errors and extremely

difficult to maintain. Hotwire systems analysts considered the problem and possible solutions. The

data that the system manipulated was well defined, as were the processes that were applied to the

data. The problem lay in the manner in which the data was stored and accessed. It was clear to Hotwire

analysts that a centralized database-driven system would allow Hotwire to gain better control over its

data. Hotwire analysts considered costs and benefits of designing its own database and DBMS

compared to outsourcing the service to a provider. Upon evaluation of the requirements for the

system, they discovered that the data Hotwire was managing could be easily managed by a Customer

Relationship Management (CRM) system, even though its partner hotels were not exactly customers.

Hotwire systems analysts evaluated a variety of CRM solutions and found the one from Salesforce to

be most effective and feasible in terms of cost and technology. The Salesforce CRM allows Hotwire

employees to access hotel data through a user-friendly Web-based interface from any Internet-

connected computer. Hotwire data is securely stored and maintained on Salesforce servers, relieving

Hotwire of that costly responsibility. Hotwire system engineers customize the CRM to deliver the

information and reports needed by Hotwire managers and systems. The new system has improved

data reliability and accuracy, allowing better management of the information, happier customers, and

improved relationships with Hotwire partners.

Reference:

SOURCES: “Hotwire Uses Salesforce CRM to Keep Tabs on More Than 7,000 Hotel Partners Across

North America,” Salesforce success stories, www.salesforce.com, accessed May 25, 2010; Salesforce

Page | 6 Asia Pacific International College Pty Ltd. Trading as Asia Pacific International College 55 Regent Street, Chippendale, Sydney 2008: 02-9318 8111 PRV12007; CRICOS 03048D Approved: 13th February 2019 & Version 1

CRM Web site, www.salesforce.com/crm/products.jsp, accessed May 25, 2010; About Hotwire,

www.hotwire.com/about-hotwire/press-room/factSheet.jsp, accessed May 25, 2010.

Exercise:

Imagine you run a hotel business similar to Hotwire.com. You have many employees working in Asia,

Europe and North America. You also have many departments such as supply chain, human resources,

sales, marketing, finance, HRM etc. You are in need to introduce a CRM system to suit your growing

demand of customer and business needs. In deciding whether the CRM suit your needs, you are

required to investigate the following through considerable amount of literature review.

1. Summarize the case study objectives.

2. What is the problem presented in the case study?

3. What is Customer Relationship Management? Identify different types of CRM software and select

best ones that meet your business needs. Explain your decision.

4. Why do you think it would be beneficial for your company to introduce CRM systems into the

business?

5. How do you think system engineers determined that it was a good time to invest in this

information systems development project?

6. What benefits did Salesforce provide Hotwire.com over its previous system?

7. What considerations are required in deciding whether to host your own system or outsource to a

vendor like Salesforce?

• Penalty for Late submission: a deduction of 5% of the total mark shall be imposed on each of

the next subsequent days.

Marking Information: The Case study-2 will be marked out of 100 and will be weighted 30% of the

total unit mark.

Marking rubric:

Marking Criteria

Not satisfactory

(0-49%) of the criterion mark

Satisfactory

(50-64%) of the criterion mark

Good

(65-74%) of the criterion mark

Very Good

(75-84%) of the criterion mark

Excellent

(85-100%) of the criterion

mark

Introduction (10 marks)

Poor Introduction with irrelevant details

Introduction is presented briefly with some relevance and missing elements such as summary of case objectives, problem/ report outline

Introduction is generally presented in good fashion, however missing one element such as summary of case objectives, problem/report outline

Introduction is well written with clear discussion about the summary of case objectives, problem/outline of report

Introduction is very well written with very clear background, discussion about the summary of case objectives, problem/report outline

Page | 7 Asia Pacific International College Pty Ltd. Trading as Asia Pacific International College 55 Regent Street, Chippendale, Sydney 2008: 02-9318 8111 PRV12007; CRICOS 03048D Approved: 13th February 2019 & Version 1

Content Understanding of

the Key components

including CRM, salesforce, benefits

of CRM to company,

outsourcing analysis.

(30 marks)

Lack of evidence of adequate understanding of the selected project case. Majority of information irrelevant and significant points left out.

Evidence of unsatisfactory knowledge and skills of CRM, salesforce, benefits of CRM to company, outsourcing analysis.

Has given a factual and/or conceptual knowledge and skills. Evidence of average knowledge of CRM, salesforce, benefits of CRM to company, outsourcing analysis.

Reasonable knowledge and skills. Demonstrated understanding of CRM, salesforce, benefits of CRM to company, outsourcing analysis.

Has excellent skills in developing covering case study analysis. All questions answered. Comprehensive and complete coverage of information. In-depth and profound understanding of CRM, salesforce, benefits of CRM to company, outsourcing analysis.

Essay organization How logically

arguments are stated and how

critically problems are analysed (20 marks)

Does not clearly state a conclusion or point of view or else little or no supporting reasoning or evidence is presented. Problem situation is not critically analysed

States a conclusion or point of view but does not organize the evidence or reasons in a logically adequate way. Analysis of the problem situation is not that satisfactory

States a conclusion or point of view but expected to be organized more logically. Analysis of the problem situation is so far reasonable.

Presents an argument using evidence and /or logical reasoning in support of a point of view. Problem situation is analysed with satisfactory level of critical analysis skills.

Develops a clearly articulated argument, using evidence and/or systematic logical reasoning in support of a conclusion or point of view. The way problem situation is analysed requires high level of critical analysis skills.

Working Mechanism

(20 marks)

Poor discussion with irrelevant information

Brief discussion about working mechanism of CRM systems

Generally good discussion about working mechanism of CRM systems

Very clear working mechanism of CRM systems

A very detailed and very clear working mechanism of CRM systems

Summary (10 marks)

Summary not relating to the report

Brief summary of the report with some relevance

Generally good summary of the report

A section clearly summarizing the overall contribution

A section very clearly summarizing the overall contribution

References and citation

(10 marks)

Lacks consistency with many errors.

Unclear referencing/style

Generally good referencing/style

Clear referencing/ style

Clear styles with excellent source of references using Harvard referencing.

Assessment 4: Tutorial Participation and Submission

Due date: Week 1, 2, 3, 4, 5, 6, 7, 8, 9, 10

Group/individual: Individual

Word count / Time provided: N/A

Weighting: 10%

Unit Learning Outcomes: ULO-1, ULO-2, ULO-3, ULO-4, ULO-5, ULO-6

Course Learning Outcomes: CLO-1, CLO-2, CLO-3, CLO-4, CLO-5, CLO-7

Assessment Details:

Different exercises assess students’ ability to understand theoretical materials on a weekly basis.

Students will be given simple activities each week and will be required to provide answers and

Page | 8 Asia Pacific International College Pty Ltd. Trading as Asia Pacific International College 55 Regent Street, Chippendale, Sydney 2008: 02-9318 8111 PRV12007; CRICOS 03048D Approved: 13th February 2019 & Version 1

achieve identified outcomes. The assessment requires students to do the lab/tutorial activities

advised by the lecturer.

Students will not be assessed on work that the tutor has not seen them produce in class so that

attendance is required as part of this assessment. Students are required to submit the work that

they have completed during the tutorial session. The details of the tutorial work and requirements

are provided on the online learning system.

Marking Criteria and Rubric: The assessment will be marked out of 100 and will be weighted 10%

of the total unit mark

Marking Criteria Not satisfactory

(0-4) mark

Satisfactory

(5-8) mark

Excellent

(9-10) mark

Week-1 (marked 0 - 10) (10%)

Attendance and no submission

Attendance and satisfactory submission

Attendance and excellent submission

Week-2 (marked 0 - 10) (10%)

Attendance and no submission

Attendance and satisfactory submission

Attendance and excellent submission

Week-3 (marked 0 - 10) (10%)

Attendance and no submission

Attendance and satisfactory submission

Attendance and excellent submission

Week-4 (marked 0 - 10) (10%)

submission satisfactory submission

excellent submission

Week-5 (marked 0 - 10) (10%)

Attendance and no submission

Attendance and satisfactory submission

Attendance and excellent submission

Week-6 (marked 0 - 10) (10%)

Attendance and no submission

Attendance and satisfactory submission

Attendance and excellent submission

Week-7 (marked 0 - 10) (10%)

Attendance and no submission

Attendance and satisfactory submission

Attendance and excellent submission

Week-8 (marked 0 - 10) (10%)

Attendance and no submission

Attendance and satisfactory submission

Attendance and excellent submission

Week-9 (marked 0 - 10) (10%)

Attendance and no submission

Attendance and satisfactory submission

Attendance and excellent submission

Week-10 (marked 0 - 10) (10%)

Attendance and no submission

Attendance and satisfactory submission

Attendance and excellent submission

Page | 9 Asia Pacific International College Pty Ltd. Trading as Asia Pacific International College 55 Regent Street, Chippendale, Sydney 2008: 02-9318 8111 PRV12007; CRICOS 03048D Approved: 13th February 2019 & Version 1

Assessment 5: Report

Due date: Week 12

Group/individual: Individual

Word count / Time provided: 2500 words

Weighting: 30%

Unit Learning Outcomes: ULO4, ULO5, ULO6, ULO7

Assessment Details:

The report will assess your knowledge of key content areas in information systems. For successful

completion of the case study report, you are required to study the material provided (lecture slides,

tutorials, and reading materials), engage in the unit’s activities, and in the discussion forums. You

are required to propose enterprise resource planning system for Linfox. You need to investigate the

feasibility of implementing ERP for Linfox. The prescribed textbook is the main reference along with

the recommended reading material. By completing this assessment successfully, you will be able to

identify key aspects of information systems. This will help in achieving ULO4, ULO5, ULO6, and ULO7.

Exercise Linfox is an Australian logistics company, headquartered in Melbourne. There are 24,000 employees spanning over twelve countries. Linfox Logistics is Asia Pacific’s largest privately-owned logistics. The company needs your help to improve internal business processes and overall business performance of the company. The company is planning to make a significant investment in an enterprise resource planning system (ERP) but need your advice prior to making a decision to integrate all of its business processes. The company wants to integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources. In addition the company want to reduce labour costs, IT expenses and improve interactions between staff and companies. In deciding whether the ERP system suit the company needs, you are required to conduct literature research and include the following in the report: 1. What is meant by an ERP system? 2. Discuss business value of ERP system for Linfox. 3. Using an example (s), discuss how does ERP system work for Linfox. You can also illustrate with a diagram. 4. Identify leading ERP software and select the best ones that suit the company needs. Explain your decision. 5. Do research on the cost of the ERP system for large company such as Linfox. Make comparisons of ERP vendors that are classified as Tier I, II or III according to the type of customers they target. Which Tier do you think is suitable for Linfox business needs? Explain your selection. 6. Identify and discuss challenges to the successful implementation of ERP system for Linfox.

• Penalty for Late submission: a deduction of 5% of the total mark shall be imposed on each of

the next subsequent days.

Page | 10 Asia Pacific International College Pty Ltd. Trading as Asia Pacific International College 55 Regent Street, Chippendale, Sydney 2008: 02-9318 8111 PRV12007; CRICOS 03048D Approved: 13th February 2019 & Version 1

Marking Information: The report will be marked out of 100 and will be weighted 30% of the total

unit mark.

Marking rubric:

Marking Criteria

Not satisfactory

(0-49%) of the criterion mark

Satisfactory

(50-64%) of the criterion mark

Good

(65-74%) of the criterion mark

Very Good

(75-84%) of the criterion mark

Excellent

(85-100%) of the criterion

mark

Introduction

(10 marks)

Poor Introduction with irrelevant details

Introduction is presented briefly with some relevance and missing elements such as summary of case objectives, problem/ report outline

Introduction is generally presented in good fashion, however missing one element such as summary of case objectives, problem/report outline

Introduction is well written with clear discussion about the summary of case objectives, problem/outline of report

Introduction is very well written with very clear background, discussion about the summary of case objectives, problem/report outline

Content Understanding of the key components including ERP, business value using ERP system, how ERP system work, selection of ERP software, comparisons of ERP vendors, and challenges of implementing ERP.

(50 marks)

Lack of evidence of adequate understanding of the selected project case. Majority of information irrelevant and significant points left out.

Evidence of unsatisfactory knowledge and skills of ERP, business value using ERP, how ERP system work, selection of ERP software, comparisons of ERP vendors, and challenges of implementing ERP

Has given a factual and/or conceptual knowledge and skills. Evidence of average knowledge of ERP, business value using ERP, how ERP system work, selection of ERP software, comparisons of ERP vendors, and challenges of implementing ERP

Reasonable knowledge and skills. Demonstrated understanding of ERP, business value using ERP, how ERP system work, selection of ERP software, comparisons of ERP vendors, and challenges of implementing ERP

Has excellent skills in developing covering case study analysis. All questions answered. Comprehensive and complete coverage of information. In-depth and profound understanding of ERP, business value using ERP, how ERP system work, selection of ERP software, comparisons of ERP vendors, and challenges of implementing ERP

Organization How logically

arguments are stated and how

critically problems are analysed

(20 marks)

Does not clearly state a conclusion or point of view or else little or no supporting reasoning or evidence is presented. Problem situation is not critically analysed

States a conclusion or point of view but does not organize the evidence or reasons in a logically adequate way. Analysis of the problem situation is not that satisfactory

States a conclusion or point of view but expected to be organized more logically. Analysis of the problem situation is so far reasonable.

Presents an argument using evidence and /or logical reasoning in support of a point of view. Problem situation is analysed with satisfactory level of critical analysis skills.

Develops a clearly articulated argument, using evidence and/or systematic logical reasoning in support of a conclusion or point of view. The way problem situation is analysed requires high level of critical analysis skills.

Working Mechanism

(10 marks)

Poor discussion with irrelevant information

Brief discussion about working mechanism of CRM systems

Generally good discussion about working mechanism of CRM systems

Very clear working mechanism of CRM systems

A very detailed and very clear working mechanism of CRM systems

References and citation

(10 marks)

Lacks consistency with many errors.

Unclear referencing/style

Generally good referencing/style

Clear referencing/ style

Clear styles with excellent source of references using Harvard referencing.