Assessment 2

Assessment: ICTICT608 Interact with clients on a business level

Solution to Assessment 2

1. Summary

In this report I am a company who is working for other company, helping in IT related field. Whereas, my assessor is my client. Our company has proposed a project, named “Change in Information Technology”. This proposal is for a college, Kingston Institute Australia, located in Bondi Junction. This project is about bringing the change in the existing technology in the college. The main goal of the proposal is to bring change in most of the existing technology in the college. For instance, software & hardware upgrade, change in attendance system, can be some purpose of this proposal which may help to make the working and teaching learning procedure better.

2. Executive Summary

Instruction: Executive summary should be started in a new page and ended in the same page. Do not start any other heading on the same page. It should be of more that half the page with two to three paragraphs and explain what is included in the body of this report in the executive summary. You may want to do this topic at last after you complete the body part. You need to use sentences like following while doing Executive Summary.

'This report illustrates...' The report explains about...' The report includes...' Firstly...is explained in the report....'And then the.... are mentioned....'

Go through the following link to learn how to write a proposal executive summary.

https://www.examples.com/business/proposal-executive-summary-example.html

3. Objectives

Every organization can achieve their goals following the objectives set. To ensure that we will be able to achieve the targeted goals for the company, we also have set certain objectives. Some of the objectives are listed below:

· To upgrade the website of the college

· To upgrade the existing moodle system

· To develop student attendance system

· To upgrade and install existing hardware and install new software

4. Goals

The set objectives helps in reaching the targeted goals. In context, according to the objectives we have listed above, we can be able to achieve the following goals.

· Gaining better understanding of the customer and making better customer relationship

· Making the services and products of the college known in broad areas

· Improving the teaching- learning process

· Effective and efficient use of every programs and applications in the computer without any interruptions

· Establishing strong communication channels between students and teachers and improving academic performance

5. Deliverables, outcomes and beneficiaries

Instructions: Go through the following sample table. Do not copy. Create your own table with at least 5 deliverables.

Deliverables	Outcomes	Beneficiaries
Upgrading and repairing of hardware	Effective and efficient performance	Administration/ Management Team
Installation of new software and upgrading existing one	Security fixes, better compatibility and user experience, improved software stability	Admin/ Management team
Moodle system implementation for remote education	Easy access to course materials anywhere and anytime	Students & Teachers
Implementing Student Attendance System

6. Project Description

6.1 Definition of Problems and Project Background

Instruction: In 100 words, explain about the background, and services provided by client company. In 100 words, explain about the problems, issues, etc. they are facing in their IT infrastructure or the opportunities they want to grab by making some changes or introducing new systems/tech.

6.3 Proposed solution

Instructions: In more than 100 words, explain how your IT company will solve the problems of the client company. Explain what you will be doing in Phase 1, Phase 2, Phase 3, Phase 4, etc. Make your idea of problem solving clear to the client company. There may be more that one problem. Explain how you will solve each of them clearly.

6.4 Project scope

Instructions: 50 words. Explain the scope of the project that needs to be done to solve client's business problems.

6.5 Key project components

Instructions: 50 words. Mention key components of the project, like hardware, software, database, storage, network, business processes, etc.

6.6 Stakeholders

Instructions:50 words. Who are the stakeholders affected by the projects?

7. Benefits

7.1 Tangible benefits

Instructions: In 100 words, explain the tangible benefits of the projects and of working with your company, to the client company. Tangible benefits are benefits that can be quantified in money.

7.2 Intangible benefits

Instructions: In 100 words, explain the intangible benefits of the projects and of working with your company, to the client company. Intangible benefits are subjective benefits that can’t be quantified in money.

8. Costs

Instructions: Mention the total budget for the project and break the total budget into different areas using a table. i.e. show what will cost how much and requires what components, human resources/skills or trainings, etc. in a table.

Note: Explain in brief about the total cost of implementing the changes and in the following table mention different areas, their requirements and cost. Note: Total cost will be the total budget of the change project or projects.

S. No.	Areas	Requirements	Cost
1	eg. Hardware	Computer systems, projectors, printers, cables, routers, switches
	software
	salaries
	transportation
	Training

9. Business Case

Instructions: Explain the business case justifying the project, based on the expected costs and benefits including ROI, NPV, IRR, Payback calculations

Gain the understanding of business case from the following link.

https://www.workfront.com/project-management/life-cycle/initiation/business-case

Explain about the cost of change projects and justify the cost by explaining any three subheadings from below. You need to explain in a way to make the projects look worth doing and that benefits will overcome the cost in the given amount of time.

9.1 Cash Flow

9.2 Return on investment

9.3 Goodwill

9.4 Payback period

9.5 Internal rate of return

9.6 Net present value

10. Methodologies

Instructions: In 100 words, explain the following topics related to the projects;

System selection methodology

Outline of how the proposal will be undertaken

Proposed project implementation methodology / technical approach

Project constraints e.g. system architecture, critical dates, etc.

11. Project management

11.1 Project management

Instructions: In 100 words, explain how the projects will be managed, how work will be organized and what the communication plan is.

11.2 Project plan

Instructions: Outline project plans – for both system selection and system implementation. Plans to show key activities, dates, and deliverables Milestones and measurements / metrics of the outcomes S.No. Key Project Activities Start Date End Date Deliverables of the project: Project milestones:

11.3 Project Requirements

Equipment S.No. Equipment Quantity Key features/specifications Human resources S.No. Roles Responsibilities Trainings S.No. Training Description

11.4 Project risks

Instructions: Explain about various risks associated with the change project execution and implementation. Mention the probability of their occurrence (high, low, medium) and explain what control measures are available to deal with such risks. S.No. Potential risks Probability of occurrence Control measures

12.0 Assessment of Existing Systems

Instructions: In 100 words, explain the following.

Assessment of existing system(s)

Assessment of alternative proposals, evaluations and why they have been rejected

Implications of doing nothing, why this is not an acceptable option

13.0 Project assumptions

Instructions: In 4 to 5 bullet points, mention the major assumptions in the projects.

14.0 Client feedback and acceptance of proposal.

Instructions: In minimum 100 words and in multiple paragraphs, explain about any client’s feedback/comments on your proposal and explain how the acceptance of proposal by the client. Include the following topics in your explanation

· How the proposal was made?

· Terms negotiated with the client and alterations made, if required

· Clarify areas of uncertainty or disagreement

· Any agreement negotiated with the client

15.0 Monitoring, adjusting and implementing procedures to maintain client focus

Instructions: In minimum 100 words and in multiple paragraphs, explain how you would you maintain client focus during the business with the client. Include the explanation of following topics in your explanation of no. 15.

· How would you monitor and implement the change projects or the business with the client to maintain client focus?

· How would you assess progress in achieving new client initiatives?

· How would you gather client feedback to improve the proposals?

· Adjust service provided to the client based on client feedback and in line with organisational guidelines

Issue Date: Sep 2020 Version : 2.0 Review Date: Aug 2021 Authorised by: Compliance Manager Doc: ICTICT608 Student Assessment Page 24 of 24