ReflectionPROFESSIONAL COMPETENCE

Nouf Almutairi

Abdullah Fuad

Dammam 31669, Radwan st.

27th February, 2018

Jarir Bookstore

Aljamyin

Dammam, Saud bin Nayif st.

Dear Costumer Service Team,

I am writing regarding to a phone that I purchased from your store at the 7th of February, 2018.

I bought a brand new 7Plus iPhone, however upon one day of using it some problems appeared. After charging it, the screen display went off even though I could still receive messages and calls, but after a couple of hours from charging it it went completely off. I tried to charge it one more time, but it did not work. I was surprised to discover this problem in quite an expensive phone.

I went to your store at the 10th of February, 2018 to replace the phone with a new one. One of the staff ensure me that I was going to get a brand new iPhone within 10 days delivered to my address. However, 15 days have passed and I did not receive the phone yet, and I tried to send e-mails but I got no response. I am disappointed from your service.

From this experience I had with your store and staff I would like to get a refund if the phone replacement will not arrive within 3 more days.

Yours Sincerely,

Nouf Almutairi

Faten Alnassar

Customer Support

Jarir Bookstore

Aljamin

Dammam, Saud Bin Nayif St.

29th February 2018

Nouf Almutari

Radwan St.

Dammam, Radwan St.31660

Dear Ms. Almutari,

Thank you for the letter dated 27th February 2018 that states a phone you purchased from us is faulty, which you wish to rectify it or purchase a new one. Your business is considered very important to growth of our company and we really are appreciative for the faults that you put forth so that it helps us to do better and to correct any product or mistakes that we may have.

We value our customers and take effective action regarding any complaints. Therefore, we have sent the phone that is at default to our service center and they have sent in a report that there is a problem inside the phone, which is a company error that needs to address with the particular company.

Thank you for sending in the relevant documents, the receipt of purchase and your unsuccessful attempt of using it. The management has decided to provide you with a full refund and that we sincerely regret for the mistake and we take full responsibility. As there is still a validated warranty period on the product we can make the relevant changes and send it back to you if you wish to do so.

We regret that this may have caused any inconvenience to you and we do appreciate and look forward to do more business with you, considering that you are our valued customer.

Thank you for contacting us

Yours Sincerely.

Faten Alnassar

Customer Support

Jarir Bookstore