BSBCRT611

BSBCRT611

POWERPOINT PRESENTATION

Apply critical thinking for complex problem solving

About this Unit of Competency BSBCRT611 - Apply critical thinking for complex problem solving

• Covers the skills and knowledge required to apply critical thinking in order to develop solutions to complex issues arising in the workplace.

• Applies to those who are required to think critically in order to develop structured and innovative solutions to overcome complex organisational issues.

Presentation Objectives

At the end of this presentation, you will be able to:

❑ Scope problem-solving process

❑ Lead solution development process

❑ Refine solution for implementation

Scope Problem Solving Process

1.1 Identify Complex Issue for Resolution Within Scope of Job Role and in Consultation with Relevant Stakeholders This starts with the identification of complex issues which is within the job role of the learner. Task objectives and risks involved in pursuing the issues are then documented to learn more about what the issue entails.

A complex issue is a problem that necessitates the approach to come from multiple perspectives to provide possible solutions.

These are questions and problems that need to be addressed, but no easy solutions are available, or that quick fixes are not possible. It needs a thorough sit down for planning.

1.1 Identify Complex Issue for Resolution Within Scope of Job Role and in Consultation with Relevant Stakeholders

Books and other publications are great sources of information. Three categorised types of sources are:

• Primary Sources

• Secondary Sources

• Tertiary Sources

1.1 Identify Complex Issue for Resolution Within Scope of Job Role and in Consultation with Relevant Stakeholders

1.1 Identify Complex Issue for Resolution Within Scope of Job Role and in Consultation with Relevant Stakeholders

1.1 1 Consultation with Relevant Stakeholders

To effectively identify the complex issue, it must be done in consultation with relevant stakeholders. Consultation is necessary primarily for two things:

• Input

• Approval

Stakeholders are individuals or groups who are impacted by the identified complex issue and its resolution thereof. These stakeholders have an interest in the success of the project.

1.1 Identify Complex Issue for Resolution Within Scope of Job Role and in Consultation with Relevant Stakeholders

1.1 1 Consultation with Relevant Stakeholders

Consultation with stakeholders could be conducted in a number of ways. Consider the gravity of importance and limitations when choosing a method.

• Face-to-Face Consultation

o Meeting (physical or online)

o Individual Depth Interviews

• Remote Consultation

o E-mails

o Surveys

1.1 Identify Complex Issue for Resolution Within Scope of Job Role and in Consultation with Relevant Stakeholders

1.1 1 Consultation with Relevant Stakeholders

Consultation with stakeholders does not have to be one or the other. You can mix it up for maximum results. Set a face-to-face meeting with all stakeholders to allow exhaustive discussion regarding the complex issue.

1.1 Identify Complex Issue for Resolution Within Scope of Job Role and in Consultation with Relevant Stakeholders

1.2 Document Task Objectives and Risks Involved in Pursuing Identified Issue

Pursuing and resolving an identified issue is not done instantly. It is a process just like any other business project your organisation intends to pursue.

One of the first steps is to break down the issue into actionable items starting with determining the task objectives.

1.2 Document Task Objectives and Risks Involved in Pursuing Identified Issue

1.2 Document Task Objectives and Risks Involved in Pursuing Identified Issue

1.2.1 Objectives

Specific results that you are aiming to achieve. In this unit, the ultimate objective is always the resolution of the identified issue.

In defining task objectives, do so in a SMART manner.

• SPECIFIC

The objectives should be specific and not merely set as a general direction.

• MEASURABLE

The objectives must be broken down into measurable elements; to have concrete evidence to determine whether each step task is successfully completed.

1.2.1 Objectives

• ATTAINABLE

The objectives must be realistic and not impossible to achieve.

• RELEVANT

The objective must be in line with the resolution to the identified issue.

• TRACKABLE

The tasks outlined to resolve the identified issue must have a target date.

1.2 Document Task Objectives and Risks Involved in Pursuing Identified Issue

1.2 Document Task Objectives and Risks Involved in Pursuing Identified Issue

1.2.1 Risks

Risk is a natural part of any activity or undertaking. It is the likelihood of harm or negative consequence as a result of pursing the identified issue.

In pursuing an identified issue, conduct risk identification after determining the task objectives.

Risk identification is an ongoing process. It should be conducted early and should continue until the identified issue has been addressed and resolved.

1.2 Document Task Objectives and Risks Involved in Pursuing Identified Issue

1.2.1 Documenting Task Objectives and Risks

Documentation is important because it shows whether your project has been accomplished and all requirements have been fulfilled.

It also establishes traceability and history, that is, whenever necessary, you can pull out records to see the sequence of events that lead to the resolution of the identified issue.

• Process Documentation

Process documentation outlines the necessary steps to complete the task. It is like a roadmap of your task that details the ‘how's’ of implementation.

1.2 Document Task Objectives and Risks Involved in Pursuing Identified Issue

1.2.1 Documenting Task Objectives and Risks

Below are tips for making process documentation for your task objectives:

o Determine task objectives.

o Determine intended outputs, what is being produced or end goal.

o Determine inputs: resources needed to reach the end goal.

o Organize list of tasks into sequential steps.

o Construct a flow chart.

o Ask colleagues to review document and provide feedback.

o Continue to update you document throughout.

1.2 Document Task Objectives and Risks Involved in Pursuing Identified Issue

1.2.1 Documenting Task Objectives and Risks

• Risk Register or Risk Log

Once you have determined the risks in pursuing identified issues, list them down on a separate document for reference later on. You can then expand your list of risks to include:

o Contingency plans for when an identified risk occurs

o Details of costs involved in mitigating the risk

o Probability that the risk will occur

1.3 Research Legislative Frameworks and Organisational Policy or Procedures Applicable to Identified Issue Legislative framework refers to the actual process of using the law and governing it, which includes:

• The acts, regulations, delegations, policies, procedures, instructions, guidelines, standards for organisation and individual conduct and practice

• The names of the national law that is included in the framework, the purpose of the national law, how the national law is adopted as legislation in each state/territory.

1.3 Research Legislative Frameworks and Organisational Policy or Procedures Applicable to Identified Issue

Legal and regulatory responsibilities can relate to:

• change management and reporting

• industry standards

• organisational and industry codes of conduct

1.3 Research Legislative Frameworks and Organisational Policy or Procedures Applicable to Identified Issue

1.3 Research Legislative Frameworks and Organisational Policy or Procedures Applicable to Identified Issue

Legal frameworks comprise a set of documents that includes:

• Constitution

• Legislation

• Regulations

• Contracts

1.3 Research Legislative Frameworks and Organisational Policy or Procedures Applicable to Identified Issue

1.3 Research Legislative Frameworks and Organisational Policy or Procedures Applicable to Identified Issue

The following pieces of legislation are relevant to issues in the workplace:

• Equal Employment Opportunity Act (Commonwealth Authorities) 1987

The Equal Employment Opportunity (EEO) Act refers to the right of all employees to be treated fairly and equitably regardless of their culture, religion, or beliefs through the recruitment, selection, access to information, supervision, and management.

• Work Health and Safety Act of 2011

The Work Health and Safety Act of 2011 provides for a balanced and nationally consistent framework to secure the health and safety of workers and workplaces.

1.3 Research Legislative Frameworks and Organisational Policy or Procedures Applicable to Identified Issue

1.3 Research Legislative Frameworks and Organisational Policy or Procedures Applicable to Identified Issue

Organisational policy and procedures establish boundaries, guidelines, and best practices at your business.

These organisational requirements relate to:

• job descriptions

• organisational and industry codes of conduct

• organisational goals and values

• organisational policies and procedures

• work instructions

1.3 Research Legislative Frameworks and Organisational Policy or Procedures Applicable to Identified Issue

1.3 Research Legislative Frameworks and Organisational Policy or Procedures Applicable to Identified Issue

Examples of organisational policy and procedures that may already be existing in your business organisation include:

• Code of Conduct

• Recruitment Policy

• Drug and Alcohol Policy

• Health and Safety Policy

• Grievance Handling Policy

• Anti-Discrimination and Harassment Policy

1.3 Research Legislative Frameworks and Organisational Policy or Procedures Applicable to Identified Issue

1.3 Research Legislative Frameworks and Organisational Policy or Procedures Applicable to Identified Issue

1.4 Calculate Required Resources and Present to Relevant Stakeholders

Resources refer to the assets of the organisation that is available to use in the production process. These are:

• Physical Resources

Physical resources that are available and necessary vary from project to project in consideration with the industry and the nature of the project. It is important to keep in mind, however, that there may be statutory regulations and legal requirements that must be complied with.

1.4 Calculate Required Resources and Present to Relevant Stakeholders

Examples of statutory regulations relevant to the physical resource are the following:

o employment and insurance laws

o building and accessibility regulations

o pest control

o hygiene

o pollution

o compliance

o licenses

o recording documentation

1.4 Calculate Required Resources and Present to Relevant Stakeholders

1.4 Calculate Required Resources and Present to Relevant Stakeholders

• Human Resources

A project team is composed of a group of people managed by a project manager.

To determine the human resources required, you have to consider the following:

o The capabilities/skills and the hours of effort required for the project.

o People who can be a part of the team, taking note of the time they have available.

1.4 Calculate Required Resources and Present to Relevant Stakeholders

1.4 Calculate Required Resources and Present to Relevant Stakeholders

The management of human resources goes hand in hand with the implementation of human resource policies. Generally, the following are common policies and procedures in an organisation:

• Equal employment opportunity (EEO) and anti-discrimination

This is the principle wherein all people must have equal access to employment opportunities based on their merit.

• Privacy policy

This policy outlines information handling practices in the organisation.

1.4 Calculate Required Resources and Present to Relevant Stakeholders

1.4 Calculate Required Resources and Present to Relevant Stakeholders

1.4.1 Calculating Resources Needed

Resource allocation is the process of assigning and scheduling resources to the task objectives and risks involved in pursuing the identified issue. The steps for resource allocation are as follows:

• Divide the objective into workable tasks of action items

• Assign resources per task

• Determine resource attributes

• Resource levelling

1.4 Calculate Required Resources and Present to Relevant Stakeholders

1.4.2 Presenting Calculated Resources to Relevant Stakeholders

The relevant stakeholders referred to are persons that you will eventually be seeking approval from when you implement your solution. These are also the persons with budget approving authority as you will eventually need that once your solution proposal is for implementation.

1.4 Calculate Required Resources and Present to Relevant Stakeholders

1.4.2 Presenting Calculated Resources to Relevant Stakeholders

To effectively present the calculated resources to the relevant stakeholders, the following tips can help:

• Keep it simple.

• Use numbers and pictures.

• Offer potential solutions.

• Specify the actions required.

• Follow-up status reports.

1.4 Calculate Required Resources and Present to Relevant Stakeholders

In this presentation, we have covered:

Scope problem-solving process

❑ Lead solution development process

❑ Refine solution for implementation

What have we learned?

End of Chapter 1