BSBCRT611

POWERPOINT PRESENTATION

BSBCRT611

Apply critical thinking for complex problem solving

Refine Solution for Implementation

3.1 Develop a Feedback Register to Systematically Record Feedback According to Organisational Requirements Refining the solution for implementation starts with the development of a feedback register.

Feedback is the return of information regarding your proposed solution to the identified issue.

A feedback register is a recording system that will make it easy for you to systematically record and keep track of all the feedback you received regarding your proposed solution.

The following are some of the things that you have to consider:

• Who is giving the feedback

Consider the background of the giver of feedback.

3.1 Develop a Feedback Register to Systematically Record Feedback According to Organisational Requirements

• The type of feedback: prompted or unprompted

The feedback you receive at this stage is mostly prompted since there is deliberate effort to get feedback from them.

Feedback received can be:

o Quantitative data

o Qualitative

3.1 Develop a Feedback Register to Systematically Record Feedback According to Organisational Requirements

3.1 Develop a Feedback Register to Systematically Record Feedback According to Organisational Requirements

• Volume and repetition

Repetitive feedback could be an indicator that a basic factor has been overlooked and should, therefore, be a priority.

• Stakes

High stakes feedbacks are feedback that addresses a severe point in your proposed solution.

3.1 Develop a Feedback Register to Systematically Record Feedback According to Organisational Requirements

3.1 Develop a Feedback Register to Systematically Record Feedback According to Organisational Requirements

3.1.1 Feedback Register

This is a structured format for gathering and documenting and refers to document or data repositor that captures feedback from stakeholders in relation to the business problem, a, or relating to a key stage in the problem solving and solution development process.

As mentioned, there is no set format for a risk register, but typical formats for feedback registers include:

• Spreadsheets

• App

• Online tool

• Software program

3.1 Develop a Feedback Register to Systematically Record Feedback According to Organisational Requirements

3.2 Refine Proposal Based on Analysis of Feedback

Proper analysis of feedback will give you a better opportunity to improve the proposed solution to the identified issue.

Analysis methods include

• Thematic analysis

• Frequency of themes

• Case studies

• SWOT analysis

3.2 Refine Proposal Based on Analysis of Feedback

Analysis of feedback can be divided into four steps:

• Step 1: Categorise feedback received

Watch out for the emerging categories and note them appropriately. Group the feedback into their categories for reference later on.

• Step 2: Divide into sub-categories

Sub-categories are more specific themes within the category.

3.2 Refine Proposal Based on Analysis of Feedback

3.2 Refine Proposal Based on Analysis of Feedback

• Step 3: Specify feedback according to its nature

Feedback may be positive or negative. Specify the feedback into either and deal with them both.

• Step 4: Consolidate results and plan next move

Now that you are done categorising all the feedback, you can finally look at all the results and make a plan of action on how to address them. You can also present the summary of feedback and share the results with the members of your team to discuss how to address them.

3.2 Refine Proposal Based on Analysis of Feedback

3.2 Refine Proposal Based on Analysis of Feedback

3.3 Seek Necessary Approvals to Implement Solution

You are now at the end of this unit, that is, Step 8 of the whole approval process for workplace solutions or the sign-off. Sometimes, however, more things come up, and more considerations come to light, so a sign-off is not given. In cases like this, you just have to go back to Step 7; refine the solutions and then seek approval again.

• Step 1: Identify complex issue for resolution (within your job role)

• Step 2: Gather all pertinent info regarding identified issue

• Step 3: Present to relevant stakeholders

3.3 Seek Necessary Approvals to Implement Solution

• Step 4: Determine the best or most viable solution

• Step 5: Prepare brief on proposed solution

• Step 6: Present the brief to key stakeholders

• Step 7: Refine solution based on feedback from stakeholders

• Step 8: Present revised proposed solution to key stakeholders for approval

3.3 Seek Necessary Approvals to Implement Solution

3.3 Seek Necessary Approvals to Implement Solution

Summary

This unit leads the process for addressing complex workplace issues up to the point of implementation. It starts with scoping the problem followed by leading the solution development process until finally, you have prepared your brief, presented it to stakeholders, and have the approval necessary for eventual implementation.

This unit acknowledges that due to the nature of the workplace environment, problems naturally occur. Most are easy enough to solve without need for management intervention, but sometimes, complex problems arise, and there is a need for a higher degree of critical thinking in order even to begin the process of resolving the identified issue. This unit provides guidance for you to be able to accomplish that.

Presentation Summary

Now that you have completed this presentation, you should be able to:

Scope problem-solving process

Lead solution development process

Refine solution for implementation

Version Control & Document History

Date Summary of modifications Version

15 January 2021 Version 1.0 final produced following PowerPoint validation 1.0