I need a BIO
shakithachase
April2021Resume.docx
Shakitha Chase Leavy
1160 First Street NE PH39Washington, DC 20002(901) 212-7899[email protected]
PROFESSIONAL SUMMARY
Experienced professional with over a decade of experience successful launching, training, directing and managing large scale programs in a district by performing management functions such as, planning, scheduling, organizing, tracking processes, and ensuring the feasibility of each project. I have a proven track record in fostering long-term relationships and providing quality care. I can lead in life skills education with solid hands-on crisis management aptitude with fidelity.
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Key Skills and Strengths include:
· Impactful Leadership – Adept at leading/managing cross functional programs, high performing teams under tough deadlines, to meet expectations of multiple customers
· Strong communication skills (verbal and written)
· Creative problem solving - effectively use data analysis, forethought and follow in solving complex project issues
· Organizational ability and multi-tasking skills
· Service orientation – “People person” and a team player”
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Work History
Collaborative Solutions 04/2021 – Present
Director of Community Services
· Cultivate new relationships and maintain existing relationships with partners to assist in the development of a shared vision
· In collaboration with partners, assist in the coordination and implementation of timely and appropriate community outreach activities (with a focus on resident engagement) and ensure CSC representation
· Attend community/neighborhood meetings as scheduled to keep abreast of issues, events, and community/neighborhood concerns
· Act as a representative for CSC and promote services and/or serve as a liaison for community-based referrals into the Workforce Development PEP program. Division
· Conduct community presentations and trainings to keep residents informed (i.e. at schools, community centers, churches, etc.)
· Convene routine meetings with partners when necessary
· Provide technical support and assistance to new and existing community partners
· Assist in the coordination of on-going partner development and training in community building models of service and communication coordination for response
· Ensure implementation of Critical Incident Protocol internally and externally (response and follow-up procedures)
· Ensure appropriate levels of data collection and management
· Submit programmatic reports on a timely basis
· Conduct tasks and assignments in relation to special projects as requested by the Directors
· Conduct weekly supervisory sessions with Job Developers/Job Coaches, Program Managers and Coordinators to review difficult cases, provide direction and guidance and to identify strengths and deficiencies with appropriate course(s) of action
SOME Inc. 01/2020- 04/2021
Community Engagement Manager
· Analyzed and evaluated the marketing programs and provided input and recommendations to the Marketing Director
· Hired, trained, and coached staff to meet both customer service and program goals
· Direct, analyzed, and forecasted recruitment efforts to meet or exceed performance matrix including community outreach
· Coordinated student retention efforts and staff development to drive program satisfaction and service
· Streamlined and oversaw contracted services to ensure work quality met or exceeded expectations
· Full budgetary responsibilities and creation of an annual community program plans
· Increased corporate/individual volunteer and parental engagement by 40% by creating and utilizing innovative and customer recruitment and retainment techniques
· Provided instructional leadership and guidance regarding online learning and computerized materials
Shelby County Schools 08/2009- 01/2020
Workforce Development Manager
Alternative Education Department
· Monitor client progress to identify their employment barriers, assist with employment and educational needs including steady contact with educational institutions to learn of the available programs
· Follow Workforce Investment Act (WIA/WIOA) standards on the federal and state levels
· Provide intervention assistance to at risk students and families (violence prevention and intervention)
· Communicate with local employers to assess their hiring needs and put them in contact with resources and caseload candidates who fit the need
· Facilitate employment/self-sufficiency classes to groups that are in need or at-risk including veterans, dislocated workers, disabled workers, gang awareness, and offenders reentering the workforce
· Oversee and monitor files of staff program wide to ensure proper protocol is followed to keep in compliance with state/federal program policies
· Reached out to multiple employers in the community to learn about their business and career opportunities
· Developed jobs though analyzing and understanding the skills, knowledge and ability of my customers and employer needs
· Assisted students, emotionally and spiritually catering to their specific needs
On the Road to Success 01/2015 - 01/2020
Program Director
· Prepared monthly reporting on services provided to customers and number of customers that were serviced that month
· Networked with other social service agencies to learn about their services and resources and create partnerships
· Maintain case files and regularly contact clients to assess their needs on a case by case basis, hold the largest caseload in the program with no findings on any state/federal audits
· Provide vocational education and guidance to adult learners to assist individuals in understanding and overcoming barriers to employment.
· Work to develop product launch strategies for economically disadvantaged and at risk young adults
· Identified potential new markets for products. Created and maintained a therapeutic environment to provide individual and group academic instruction within a residential substance abuse setting
· Drafted reports describing offenders' progress and provided referrals for family support services as needed
Shelby County Government 08/2000 – 08/2009
Program Manager
· Design and deliver programs of HR related training e.g. appraisal/ appraise/ recruitment and selection/ managing poor performance/ Customer Care
· Prepared and hosted online training sessions for remote employees and adult learners
· Implemented efficient training methods for new team members
· Prepared detailed reports of product development progress
· Screens potential business partnerships by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments
· Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals
· Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
Education
University of Memphis
(MPS) Strategic Leadership, M.P.S.
University of Memphis
(B.S.) Bachelor of Science in Human Development
Skills
Project Management (10+ years), Customer Service (10+ years), Customer Relations (10+ years), Human Resources (9 years), Compensation (9 years), Community Outreach (10+ years), Oracle (3 years), ADP (9 years), Salesforce (3 years), Leadership Development (10+ years), Leadership Training (10+ years), Training & Development (10+ years), Educator (5 years)
Certifications/Licenses
NASBA Ethical Leadership Certification
March 2020
Human Resource
August 2016 to Present
License – 10279122
Public Relations
August 2017 to Present
License – 10844413
Ethics and Public Policy
July 2016 to Present
License - 10225407
Project Management Professional (PMP)
September 2017 to Present
License - 10870512
Global Justice
June 2016 to Present
License – 10225407
