appliancewarehouse case study 9

Processing Model

Business customer

Start

New customer

Mobile payments

Make Transaction

Create an account

Login

Thank you for choosing our appliance services.

Error. Invalid password or account details. Log in again?

Display balance

Thank you for choosing our services .please come again later

Transaction Completed

End

Accepted

Decline

Yes

Yes

No

Business customer

Start

New customer

Phone call

transfer

Schedulers

Are you looking to schedule a repair?

Login

Are you within the warranty period?

Error. Invalid password or account details. Log in again?

transfer

Warranty department

Thank you for choosing our services .please come again later

Transaction Completed

End

Accepted

Decline

Yes

Yes

No