Business Process Improvement Report: “Should-Be” mapping & Performance evaluation

Agreed KPIs & Performance scope from previous PA meeting

Plan PA activities

Select and agree PA methods (formal)

Collect 360 feedback

Prepare and conduct PA meeting

Measure Performance against KPIs

Meet Expectation

Exceed Expectation

Under performance Training and

Development to improve performance

Re-assess performance

Bridge S-gap

Termination process

Motivation

Intervention Counseling

Bridge P - gap

Re-assess performance Re-design KPIs

Re-design KPIs

Agreed new KPIs and Performance

scope Termination process

Training and Development to get possible promotion

Rewards options Financial and non- Financial rewards

S-Gap

P-Gap

PA: Performance Appraisal S-Gap: Skills Gap P-Gap: Performance Gap

NO

NO

NO

YES

YES

YES

Performance Management Process Flowchart