chapter 5 MIS

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Attempts: Do No Harm: / 4

4. Workplace Messaging and Texting

Instant messaging (IM) enables users to communicate in real time via the Internet.

Complete the following sentence about instant messaging.

IM communication tends to be conducted .

IM is increasingly used by businesses. Identify the reasons workers find IM useful. Check all that apply.

Before using instant messaging on the job, obtain permission and follow best practices for professional use.

Choose the best answer for the following.

To avoid litigation and security issues, you should:

Read the following IM transcript and answer the question.

Katie Simpson: Do you have time to meet this afternoon?

Carl Mendoza: Sure. What’s up?

Katie Simpson: We need to finalize the Bakersfield offer. 2:00?

Carl Mendoza: 2:00 is perfect. I’ll come by your office then.

Katie Simpson: Great. Thanks!

Cost savings

Security

Productivity boost

Presence functionality

Convenience

Respect receivers by employing proper grammar, spelling, and proofreading

Not use IM to send confidential or sensitive information

Make yourself unavailable when you need to complete a project or meet a deadline

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Does the preceding IM transcript apply professional best practices?

No

Yes