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APA - Title Page
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APA - Abstract formatting
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APA - Document Format (indentations) and line spacing
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APA - In text citations present
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APA - References
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1. State the 5 objectives of CSI.
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1a. Pick one of these objectives and discuss a practical example describing how this can be accomplished.
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2. List the 8 activities of CSI.
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2a. Pick two of these activities and describe how they would be accomplished in a typical business.
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3. What are the four terms used when discussing service improvement outcomes and give a light summary of each.
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4. Measurements. One way to improve is to measure what you have, first. a. Describe a common data collection methodology.
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4b. Identify and describe at least 4 metrics you would monitor in your IT Operations as part of a larger business.
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Timeliness
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ramyam
APA.docx
