4.4 Resume & Cover Letter
Kruti
annotated-Resume.docx.pdf
UNNATI PATEL Summary
Reliable and punctual Sales Associate who possesses an excellent work ethic and more than 7 years in retail. Areas of expertise include inventory, cash management and exceptional customer service. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
Skills Time management Excellent multi-tasker Organized Mathematical aptitude Detail-oriented Organized Strong communication skills Flexible schedule
Experience Operational Manager Jun 2019 to Current Office Depot － Ballwin, MO
Carry same responsibility from last position. Maintained visually appealing and effective displays for the entire store. Helped customers select products that best fit their personal needs. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Marked clearance products with updated price tags.
Customer Service Manager Sep 2018 to Jun 2019 Office Depot － Ballwin, MO
Maximized company revenue by friendly customer service. Managed the day-to-day tactical and long-term strategic activities within the business. Opened and closed the store, which included counting cash drawers and making bank deposits. Answered customers' questions and addressed problems and complaints in person and via phone. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Created training manuals targeted at resolving even the most difficult customer issues.
District Trainer Dec 2016 to Sep 2018 Office Depot － Ballwin, MO
Collected and reported information on competitive activity during presentations. Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives. Established knowledge-sharing processes for all associates throughout the organization.
Technical Support Representative (TSR) Mar 2014 to Dec 2016 Office Depot － MO, 63011
Performed diagnostic tests and repaired malfunctioning hardware and software. Set up, tested and configured networks, desktops, laptops and printers. Installed motherboards, processors, RAM and graphics cards.
Created employee training materials and procedures to teach in-house workers proper software and hardware protocols. Repaired and reinstalled software such as any OS, MS Office, ETC. Troubleshot any software issues and resolved problems accurately and efficiently. Diagnosed, installed, configured and repaired computer systems and software.
Education and Training Bachelor of ART Association Degree 2019 St. Charles Community college University USA
Bachelor of Science in Computer Application and information Technology 2011
Bhavnagar University India Associate of computer, Business Professional Programmer 2009 DOEACC India
