Root Cause Analysis
Eva Chan 
Analyze_Phase_Process_Analysis1_Jul19_ExerciseRCA.pptxExercise
Instructions:
Perform a root cause analysis for the process in your project.
Step 1: Write the problem statement in the box named “Problem”
Step 2: Brainstorm potential root causes of the problem
Step 3: Affinitize the brainstormed root causes into categories
Step 4: Name each of the categories
Use the following slide to document your work
Utility Performance Improvement
1
MODULE 5
problem
category
category
category
category
category
cause
cause
cause
cause
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cause
Root Cause Analysis Exercise
Utility Performance Improvement
2
MODULE 5
