Netflix Company

Amazon is a giant e-commerce retail organization that provides consumer products online. Amazon was founded by Jeff Bezos in Bellevue, Washington on July 5, 1994. The company started as an online marketplace for books but expanded to sell electronics, software, video games, apparel, furniture, food, toys, and jewelry. Amazon provides millions of products for their consumers at competitive prices and prime memberships for their customers, including perks like early access to lightning deals, free monthly e-books, unlimited video streaming and even discounts at brick-and-mortar Whole Foods stores (Dayton, 2019). Amazons has become the largest e-commerce company in the world and has made over 296.3 Billion dollars in sales and has roughly 798,000 Employees working for them (Forbes, 2020).

Jeff Benzos philosophy is to focus on satisfying the customers. He always says, "You start with the customer and work backwards."(Kenny, 2019). As an online retail store Amazon has put a lot of technology efforts into their online platform. Amazon provides easy online access to their products for purchase which improves the experience for both sellers and customers. Amazon has nearly perfected efficient, cost-effective shipping, and FBA gives sellers the opportunity to capitalize on that (Dayton, 2019).

Although amazon is an innovative organization that is constantly looking for ways to improve and grow even larger, they are very hypercompetitive and have experienced many complaints from their employees. Employees have reported brutal and unrelenting work culture and attempted to illuminate its harsh, cultural realities and expose amazon publicly (Mathews, 2018). 

Problem statement

Amazon has faced many employee complaints and allegations from their Amazonian warehouse employees for having a harsh culture within the organizations. prohibiting employees from having any communicative interaction with the media. Despite such restraints, the Times noted that more than 100 former and current employees had provided candid experiences anonymously. The article also contained sobering anecdotes ranging from supervisors maliciously probing employees with cold-called pop quizzes to employees suffering sleep deprivation from consecutive nights of franticly working to finish assignments (Mathews, 2018). With the many various complaints from employees on the amazon culture it makes sense that they experience high turnover rates. Employees are not satisfied and feeling unappreciated for their hard work and dedication, more workers leave amazon each year than the total number of workers employed, in 2017 they hit a turnover rate of 100.9 percent. With this high turnover rate and reports of harsh treatment this will negatively affect the company’s reputation, growth in revenue and profitability.

The organization behavior stems from the upper management levels, which can cause a lot of tension within the organization and cause disruption within important functions. Amazon currently uses a controversial technique to isolate high performers from low performers. Notarized by former Chairman and CEO of General Electric, Jack Welch, the retailer historically used an evaluative technique referred to as "stack ranking" or "rank and yank" in which employees were encouraged to viciously compete against each other thus creating a contentious, dogmatic and cruel cultural environment. Additionally, white-collar workers were perpetually placed under analytic, management and psychological scrutiny by which performance capabilities are measured using an algorithmic tool that reinforces "survival of the fittest." Blue-collar workers in warehouses find the working conditions to be grueling and intensely micromanaged to the extent of stark discomfort, including laborious toiling in 100degree heat for hours (Mathews, 2018).

There are many organizational issues that have occurred. These are serious complaints that raise questions about the ethics of the company when it comes to how they manage their employees. Does Amazon truly care about the social impact they are having on their employees or is their only concern to grow the organization regardless of who they negatively impact. Lastly amazon has raised questions on how they have treated their workers during this pandemic, they have been under investigation in California for failing to protect their warehouse employees from the coronavirus. The online retailer is accused of putting workers at “needless risk” by having them share equipment, such as freezer suits, and not allowing extra time to respect social distancing (Paul, 2020).

Despite Amazon being one of the most successful online corporations in the world, Amazon has some employee treatment problems they are experiencing. Putting workers at a health risk, not providing proper work environment conditions, overworking, and underpaying as well as unfair treatment are all problems that have been raised at Amazon. As we dig deeper into Amazon and see behind their success, we set out to propose possible solutions.

Literature Review

Amazon employments the philosophy that all their workers are pioneers. Amazon says, “To be a portion of the Amazon group, you are anticipated to tolerate with the aid of this sweeping set of authority principles” (Amazon.jobs, 2019). Client Obsession “Leaders start with the purchaser and work in reverse. They work enthusiastically to win and hold consumer believe. Although pioneers pay consideration to competitors, they fixate over customers” (Amazon.jobs, 2019). 

2. Ownership “Leaders are proprietors. They think long period and do not supply up long-term esteem for momentary results. They act on sake of the whole company, previous fair their claim group. They in no way say, “that’s not my job” (Amazon.jobs, 2019). 

3. Design and Streamline 

“Leaders expect and require development and innovation from their agencies and always discover approaches to rearrange. They are remotely mindful, discover for modern thoughts from all over, and are no longer confined by way of “not designed here." As we do unused things, we are renowned that we may also be misjudged for lengthy intervals of time” (Amazon.jobs, 2019).

4. Are Right, A Lot “Leaders are right a part. They have stable judgment and splendid Instinctual. They seem for one-of-a-kind points of view and work to disconfirm their beliefs” (Amazon.jobs, 2019).

5. Learn and Be Curious “Leaders are by no means performed mastering and consistently appear for to make strides themselves. They are inquisitive almost unused workable effects and act to check out them” (Amazon.jobs, 2019).

6. Contract and Create the Best “Leaders increase the execution bar with each contract and advancement. They apprehend superb capability and eagerly go them all via the organization. Pioneers create pioneers and take their part in coaching others. We work on sake of us Individuals to sketch factors for development like Career Choice” (Amazon.jobs, 2019). 

7. Demand on the Most noteworthy Standards “Leaders have consistently tall benchmarks - several humans may additionally think these benchmarks are nonsensically tall. Pioneers are ceaselessly elevating the bar and power their organizations to deliver tall line which issues are settled so they remain fixed” (Amazon.jobs, 2019).  

8. Think Big “Thinking small may want to be a self-fulfilling prescience. Pioneers make and speak a strong route that motivates comes about. They assume in a surprising way and see round corners for methods to serve customers” (Amazon.jobs, 2019).

9. Inclination for Action “Speed things in trade. Numerous preferences and activities are reversible and do not require huge ponder. We esteem calculated hazard taking” (Amazon.jobs, 2019). 

10. Frugality “Accomplish greater with less. Imperatives breed cleverness, self-sufficiency, and innovation. There are no extra focuses for growing headcount, finances measure, or settled expense” (Amazon.jobs, 2019).

11 Win Trust “Leaders tune in mindfully, talk candidly, and deal with others deferentially. They are vocally self-critical, certainly when doing so is cumbersome or humiliating. Pioneers do not take delivery of their or their team’s physique smell smells of fragrance. They benchmark themselves and their groups in opposition to the best” (Amazon.jobs, 2019).

12. Plunge Deep “Leaders work at all levels, remain associated to the delicate elements, evaluate regularly, and are dubious when measurements and account contrast. No errand is underneath them” (Amazon.jobs, 2019).

13. Have Spine; Oppose this thought and Commit “Leaders are committed to deferentially assignment picks when they oppose this idea, certainly when doing so is awkward or depleting. Pioneers have conviction and are tenacious. They do not compromise for the purpose of social cohesion. Once a preference is decided, they commit wholly” (Amazon.jobs, 2019).

14. Provide Results “Leaders core on the key inputs for their commercial enterprise and convey them with the perfect best and in a handy design.

Analysis

The sheer estimate of a business enterprise such as Amazon takes off numerous challenges to the organization, the way of life of victory moreover comes at a cost. Wage imbalance inner the business enterprise is certainly an issue with the stockroom people that are the backbone of the whole employer prevailing a division of that of others. It is additionally noticeably tough to preserve a centralized company core internal an enterprise with such an assorted cluster of items, administrations, and geographies. 

With the workforce being such a major figure in their victory, Amazon ought to be centering on work fulfillment. Concurring to the content, “interesting occupations that provide preparing, assortment, freedom, and control fulfill most workers. Inter dependency, input, social back, and interplay with colleague’s exterior the work surroundings are moreover emphatically related to work fulfillment, certainly after bookkeeping for characteristics of the work itself” (Robbins, p. 83). Amazon misses the check over the board. As overwhelming as the “work itself” 

Long working hours, low-value execution rewards, and motivations to toss co-workers “under the bus” are now not strong of an effective work environment resolve. The root purpose of the trouble at Amazon is the estimate and differing features of administrations interior a single organization. In later a lengthy time they have made a few endeavors to limit this difficulty through elevating the least wage and bettering the working conditions for distribution middle specialists. But the truth is this is regularly typically to decrease the political strain on the company and spare confront inside the wake of the Bernie Sanders proposed “Stop Bezos Act.” The Act used to be set to cause organizations whose workers require government endowments to stay to want to pay for these endowments to halt “bad” managers frame now not paying properly sufficient. 

Unexpectedly with federal minimal wage at $7.25 per hour, and government representatives being furloughed every time the government feels like it, does not appear just like the authorities cares around sensible compensation plenty either. (Bhattarai, 2018) The consideration of differences in an organization is not always an understood idea. As expressed within the content, “diversity is an imperative idea in [organizational behavior] considering man or woman contrasts shape inclinations for rewards, communication styles, responses to pioneers, transaction styles, and numerous different perspectives of behavior in organizations. Tragically, increased differing qualities may also in addition merciless increments in oppressive practices'' (Robbins, p. 45). Shockingly, Amazon has carried out unfair homes as their business enterprise developed and differences expanded. The differing features did now not join with an extra successful voice for the specialists. Instep, variations is associated with being divisive and a protection for the wage disparities.

 The reality is that Amazon as a company does now not esteem all of its representatives the identical way; which is something that most every organization would inform you and the open that they esteem all of their employees the identical however it’s now not actually genuine, we all have the overseers and assistants that make pennies compared to the relaxation of the company. With Amazon be that as it may, it is as well hard to stow away. 

The low wage representatives are so numerous and the wage dissimilarity between the beat and foot is so extraordinary, indeed although there may be reason. I would assume most would concur that a cyber security build ought to make more than a stock picker, in any case when you’re the sizeable domestic dog Amazon you’re in all likelihood to the bully choosing on the destitute kid at the play area. The way Amazon values its workers can also be now not be a solitary marvel but a reflection of American culture. Despite the truth that the show hones are considered unjustifiable, the frequent demeanors approximately management/employee connections inside a tradition might be a predecessor to the issue. 

“One of the foremost extensively referenced methods for inspecting varieties amongst societies used to be exhausted in the late Seventies by means of Geert Hofstede. Hofstede studied extra than 116,000 IBM representatives in 40 nations approximately their work-related values and discovered supervisors and representatives changed on five esteem measurements of countrywide culture.” Those values are Control Separate, Independence vs Collectivism, Manliness vs Gentility, Vulnerability Shirking, and Long-term vs Short-term Introduction (Robbins, p. 156). It is critical to be aware that The Joined together States is located at range one for Independence over Collectivism.

 When professionals are greater individualistic, it is easier to abuse the professionals at their declare fee of their rights. On the off chance that people on the off hazard that experts thought along the lines of collectivism, they would be greater slanted to tie together towards the destructive conditions. Society values folks the same way that Amazon does they truthful get absent with it because we are now not underneath the pretense of being one big cheerful family. In case we esteemed all workers, the identical at that factor we would all make the equal wage and individuals would do what they preferred extra than what made them the main cash. 

The true degree of worth of a consultant to an organization is talked through their salary. Beyond any doubt, we are in a position say we care, but the way a change seems its representatives they care is thru their wallet. Quick nourishment representatives, retail specialists, production line laborers, handymen, pc software engineers, specialists, lawyers…we are not all esteemed in a similar way in America or anyplace, but interior one organization it brings consideration to it for the reason that they are all under the same Joined collectively Amazon flag.

Solutions

There are many solutions and ways that amazon can fix the problems they are having inside the company. All employees should be praised or even acknowledged for the hard work and dedication they put in. They should also increase employee incentives through bonuses, higher salaries, improve vacation times and retirement options. When hiring amazon should also personalize more face to face interaction with individuals during the hiring process. All lower and upper management should participate in creating methods into making sure the right individuals are selected. Amazon is a big company and getting to know all your employees should be a must.

Also, they should make sure that all employees understand and agree with Amazons 14 Leadership Principles to ensure good chemistry and effective communication is being held. Amazon should be willing to adjust and provide a balance schedule for all staff. We all have a life outside of work and being able to provide a stable schedule for hard working individuals would make others see that they appreciate and value their staff. Engage and build better relationships with team leaders, manager, and staff. Have weekly meeting in the am and pm to get staff more involved with the company and show them it is not just about them working for them.

Motivate each other and have team leadership exercises to get everyone involved. No company can run with unhappy employees. Never focus on just getting rid of unhappy employee and hire new ones, find out what the problem is and fix it. Employees maybe unhappy but still want to stay, engage more, and understand how they feel and what you could do to better all employees need. Finally, get rid of the bad apples that just do not care and focus on bettering communication styles and making sure employees are happy. Happy environment, happy workplace, it all plays a part into happy employees. It is a solution to every problem; you just must be willing to take the time out and listen.

Reflections

After thinking about this assignment my team and I came that a conclusion that Amazons personal aspects in its organization can play an important part in the structure of how its built. We were influenced by some key thoughts and views of how our company was started. Knowing that our company had some outstanding issues and employees not being appreciated. Quoted by Jeff Bezos, “Sometimes we measure things and see that in the short term they actually hurt sales, and we do it anyway.” understanding the academic value and their personal leadership was sufficient; they encourage other team members to take risk and avoid unnecessary mess ups. They stated that leaders are never done learning and always seek to better themselves, striving for greatness was always a number one priority instead of employee’s needs.

We also learned about the high turnover rates and how they are willing to take a chance if they are curious. When they see the sight of new opportunities or ways to improve, they will act to explore them at any cost. Hire and develop the best is what they follow and what leaders teaches to upcoming leadership. The managerial development is that they teach everyone that they are a leader but not actually treated as one. As upcoming leaders or employee in general its always something to learn.

We can agree they do have a decent leadership development and training program that allows access to classes and use tools to help learn, grow, and become better leaders soon but it’s much more to just that. Our closing statement is that we learned that our company had its issues, and some may had felt unappreciated. We figured out the solutions to the problems and what could make leadership happy and the employees as well. This assignment was something that made us think outside the box as if we were the CEO of this company. Do you think they will improve? Happy employees, happy organization. That is the motto they should be following.

References