Lead diversity and inclusion
Ajupme
AIBT_SITXHRM009Assessment3.docx
Assessment Tasks and Instructions
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Student Name |
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Student Number |
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Course and Code |
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Unit(s) of Competency and Code(s) |
SITXHRM009 Lead and manage people |
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Assessment for this Unit of Competency/Cluster |
Details |
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Assessment 1 |
Short Answers |
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Assessment 2 |
Project |
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Assessment 3 |
Practical observation & Report |
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Assessment conducted in this instance: Assessment 1 |_| 2 |_| 3 |X| |
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Reasonable Adjustment |
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1. Has reasonable adjustment been applied to this assessment? |
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No |_| No further information required
Yes |_| Complete 2. |
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2. Provide details for the requirements and provisions for adjustment of assessment:
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Student to complete |
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My assessor has discussed the adjustments with me |
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I agree to the adjustments applied to this assessment |
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Signature |
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2nd Assessor to complete |
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I agree the adjustments applied to this assessment are reasonable |
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Signature |
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Assessment Guidelines
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What will be assessed |
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The purpose of this assessment is to assess your ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
monitor individual or team performance demonstrating at least four of the following leadership and management roles: · decision making · delegation of tasks · information provision · provision of feedback · motivation through recognition and rewards · planning and organising seek and respond to feedback from team members during the above service periods, in line with organisational goals and policies in the following areas: · allocation or performance of work · effectiveness of communication within team, between other teams or within organisation · efficiency or deficiency in workplace practices. |
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Place/Location where assessment will be conducted |
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Resource Requirements |
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Refer to the Assessment conditions attached to the Futura Group Mapping Document located in the teacher support tools folder or the “Assessment Conditions” for this unit in the SIT 1.0 Training Package.
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Instructions for assessment including WHS requirements |
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1. You are required to wear a complete uniform applicable to your area of training or as instructed 2. Your personal presentation must reflect the standards typically expected and acceptable in the tourism, hospitality and events industry. 3. The observation consists of 3 parts:
· Part A Planning monitoring · Part B The monitoring process/Observation · Part C Evaluating monitoring processes
4. Part A – Prior to the observation. Planning Select 4 different activities relevant to your job role or workplace activities with your trainer from the list below. You will need to develop a plan for the situation(s) where you undertake monitoring as detailed in Part A of this assessment below. decision making delegation of tasks information provision provision of feedback motivation through recognition and rewards planning and organising
5. Part B – Observation – You will be observed completing the 4 different monitoring activities you selected in Part A.
6. Part C – Post monitoring/observation. Evaluating the monitoring processes Part C requires you to evaluate the workplace practices, the effectiveness of communication, task allocation and delegation, and the feedback provisions that were employed during the monitoring instances. As part of continuous improvement and critical self reflection, for each deficiency identified, a realistic improvement needs to be provided which can be implemented for future service instances.
The observation criteria in each Part of this assessment below provide a guideline for criteria relevant for each task. |
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Statement of Authenticity |
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I acknowledge that I understand the requirements to complete the assessment tasks |
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The assessment process including the provisions for re-submitting and academic appeals were explained to me and I understand these processes |
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I understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessment |
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Student Signature: Date: / /201 |
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This assessment:
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First Attempt |_| |
2nd Attempt |_| |
3nd Attempt |_| |
Extension |_| – Date: / / |
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RESULT OF ASSESSMENT |
Part A |_| Part B |_| Part C |_| |
Satisfactory |_| Not Yet Satisfactory |_| Satisfactory |_| Not Yet Satisfactory |_| Satisfactory |_| Not Yet Satisfactory |_| |
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Feedback to Student:
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Assessor(s) Signature(s): |
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Student Signature |
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Date: |
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Assessment 3
Service Instances – Details
You will be observed monitoring individual or team performance demonstrating at least 4 of the following
leadership and management roles: (Select 4)
|_| decision making
|_| delegation of tasks
|_| information provision
|_| provision of feedback
|_| motivation through recognition and rewards
|_| planning and organising
The selected roles may be observed individually on several occasions or during e.g. preparation and service for a
function, organising or holding an event or similar where a complete operational cycle can be observed.
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Duration from ... to... |
Leadership role observed |
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Instance 1: |
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Instance 2: |
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Instance 3: |
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Instance 4: |
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Part A – Planning monitoring
1. Once you have selected the activities with your trainer, you will need to develop a plan for the situation(s) where you undertake monitoring including:
A. An overview of the activities typically undertaken by the team in the workplace or simulated training environment
B. A description of the team
C. The job roles and duties undertaken by each team member
D. How the tasks to be completed during the instance(s) will be planned, organised and allocated, and communicated to each team member or the team as a group
E. Provisions for decision making and delegation of tasks
F. The documentation you will use to assist you to inform staff (e.g. booking information, menus, schedules etc.)
G. The provisions for monitoring
H. The provisions for de-briefing staff at the end of the service instance(s)
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Part A – Planning monitoring |
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Provides an overview of the activities undertaken in the workplace/ department |
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Provides an overview of the team characteristics |
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The individual job roles for each team member are provided |
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The tasks typically performed in each job role are provided |
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A description of how tasks are planned for the monitoring instance is provided |
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A description of how task requirements are organised for the monitoring instance is provided |
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A description of how tasks are allocated and communicated to staff for the monitoring instance is provided |
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The planned task allocation is suitable to the individual job roles and task typically performed |
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The provisions for decision making processes are explained |
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The provisions for and principles of delegation processes are outlined |
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The documentation which will be used for briefing, information of staff to plan and undertake the service instance is explained |
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The key steps for monitoring are outlined relevant for the type of tasks performed by the team and the monitoring instance. |
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The de-brief provisions and details are outlined |
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List additional criteria as relevant |
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Part B – Observation
You will demonstrate your ability to carry out each of the 4 activities planned for in Part A. Using your knowledge of leadership and management techniques, you will need to:
1. Plan and organise the activity (e.g. a meeting to provide workplace information)
2. Use appropriate decision making techniques
3. Delegate suitable tasks using the correct techniques
4. Collect and provide relevant feedback from and to staff
5. Use suitable motivation techniques
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Criteria |
1.Instance |
2.Instance |
3.Instance |
4.Instance |
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Planning and Organising |
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Establishes rapport with the team |
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Communicates the requirements for the service instance |
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The individual roles and tasks are explained |
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The individual and team roles are allocated |
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Acts pro-actively during service periods and attends to problems as these arise |
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The operation remains effective during the instance observed |
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Disruption to service or production is minimal |
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The instance is managed without impacts on customer service or schedules |
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Interacts with team members in a positive manner |
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Encourage and promotes open communication |
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Conducts in a professional manner reflective of a supervisor in a leading role |
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Decision Making |
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Involves the team in decision making processes relevant to tasks and procedures: |
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2. |
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3. |
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4. |
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Decisions are made collectively and agreed on |
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Valid concerns are considered and evaluated |
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Delegation of Tasks |
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Tasks for delegation are discussed: |
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2. |
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3. |
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The individual capacity is considered for delegation of tasks |
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The potential barriers which may affect delegation or associated tasks are identified |
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Tasks are explained clearly |
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Delegation is implemented and followed up |
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Shortfalls or problems are identified |
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The reasons for performance issues are identified: _________________________ |
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Pro-active steps are taken to ensure the outcomes are achieved: _________________________ |
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Mentoring and coaching is used to help staff to achieve tasks where possible |
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List additional criteria as relevant |
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Provisions of Feedback |
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Provides feedback and encouragement to staff where difficult or new tasks are undertaken |
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Provides fee back on individual performance |
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Provides feedback on team performance |
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Feedback to staff is provided in a constructive manner |
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Student seeks feedback from individuals in the workplace |
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Student seeks feedback from the team |
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The feedback received is used to suggest changes for the operation |
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Where feasible, suggested changes from feedback are implemented into processes |
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Suggestions and improvements from the team are acknowledged as “coming from the team” |
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Motivation through Recognition and Rewards |
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Motivates team members to achieve tasks through supportive actions and constructive feedback |
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Recognises and uses praise for achievement of individuals and the team overall |
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Uses rewards where applicable within realistic means and constraints |
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List additional criteria as relevant |
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Part C – Post monitoring/observation. Evaluating the monitoring processes
a. Provide an overview of the efficiency and/or deficiency of the workplace practices:
1. What worked well?
2. What did not work well and why?
b. How effective was the communication:
1. Between you and individual team members
2. Between you and team
3. Amongst the team
c. How effective was the allocation and delegation of tasks to individuals and the team overall? What were the shortfalls or weaknesses you have identified, and which actions will you take to overcome these?
d. What feedback have you provided? To whom?
e. What feedback have you received from individuals, and the team overall?
f. How have you used feedback received and in which instances? How will you use feedback received for future services as part of continuous improvement?
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Part C – Post monitoring/observation. |
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Comments |
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The efficiencies in the workplace during monitoring have been identified and discussed |
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The efficiencies in the workplace during monitoring have been identified and discussed |
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The effectiveness of communication between has been identified and evaluated: 1. Student and individual team members 2. Student and team 3. Amongst the team |
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The effectiveness of allocation of tasks has been evaluated |
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Suggested provisions to overcome identified shortfalls are realistic and can be applied |
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The effectiveness of delegation has been evaluated |
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Suggested provisions to overcome identified shortfalls from delegation are realistic and can be applied |
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Provides an overview of feedback provided to individuals during the monitoring instances |
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Provides an overview of feedback received from individuals during the monitoring instances |
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Provides an overview how feedback received was applied and used in service instances where applicable |
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Provides suggestions for use of received feedback for future service instances |
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The suggestions for use/ application of feedback for future instances are realistic and provide for improvement |
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List additional criteria as relevant |
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10 of 10
