question answer

Student details

Full name:

Student ID:

Contact number:

Email address:

Trainer details

Full name:

Qualification/Course/Program Details

Code:

Name:

Unit of competency

Code:

ICTSAD609

Name:

Plan and monitor business analysis activities in an ICT environment

Releases:

1.0

Release date:

20/July/2020

☐ By hand to trainer/assessor ☐ By email to trainer/assessor

☐ Online submission via Learning Management System (LMS)

☐ Any other method _________________________________________________

(Please describe here)

· I have read and understood the information in the Unit Requirements prior to commencing this Student Pack

· I certify that the work submitted for this assessment pack is my own. I have clearly referenced any sources used in my submission. I understand that a false declaration is a form of malpractice;

· I have kept a copy of this Student Pack and all relevant notes, attachments, and reference material that I used in the production of this Student Pack;

· For the purposes of assessment, I give the trainer/assessor permission to:

· Reproduce this assessment and provide a copy to another member of staff; and

· Take steps to authenticate the assessment, including communicating a copy of this assessment to a plagiarism checking service (which may retain a copy of the assessment on its database for future plagiarism checking).

Student signature: ________________________________

Date: ____/_____/______________

The student must be assessed as satisfactory in each of the following assessment methods in order to demonstrate competence in a variety of ways.

Evidence number/ Task number

Assessment method/ Type of evidence/ Task name

Sufficient evidence recorded/Outcome

Assessment task 1

Knowledge Test (KT)

S / NS (First Attempt)

S / NS (Second Attempt)

Assessment task 2

Skills Test (ST)

S / NS (First Attempt)

S / NS (Second Attempt)

Outcome

C ☐ NYC ☐

Date assessed:

Trainer signature:

Your trainer is required to fill out the Assessment Plan Outcome records above, when:

· You have completed and submitted all the requirements for the assessment tasks for this cluster or unit of competency.

· Your work has been reviewed and assessed by your trainer/assessor.

· You have been assessed as either satisfactory or unsatisfactory for each assessment task within the unit of competency.

· You have been provided with relevant and detailed feedback.

Every assessment has a “Feedback to Student” section used to record the following information. Your trainer/assessor must also ensure that all sections are filled in appropriately, such as:

· Result of Assessment (satisfactory or unsatisfactory)

· Student name, signature and date

· Assessor name, signature and date

· Relevant and detailed feedback

You, the student, must read and understand all of the information in the Unit Requirements before completing the Student Pack. If you have any questions regarding the information, see your trainer/assessor for further information and clarification.

The purpose of this checklist

The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.

Section 1: Information for Students

☐ Make sure you have completed the necessary prior learning before attempting this assessment.

☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.

☐ Make sure you understand what evidence is required to be collected and how.

☐ Make sure you know your rights and the Complaints and Appeal process.

☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix - Appendix A and negotiate these with your trainer/assessor).

☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).

☐ Make sure that you have all the required resources needed to complete this assessment task.

☐ The due date of this assessment task is in accordance with your timetable.

☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.

☐ The request for an extension to submit your assessment work must be made before the due date.

Section 2: Reasonable adjustments

I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox.

☐ I do require reasonable adjustment

☐ I do not require reasonable adjustment

Declaration (Student to complete)

☐ I confirm that the purpose and procedure of this assessment task has been clearly explained to me.

☐ I confirm that I have been consulted about any special needs I might have in relation to the assessment process.

☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.

☐ I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.

☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.

☐ I confirm that I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________ 

Assessment type

· Written Questions

Instructions provided to the student:

Assessment task description:     

· This is the first (1) assessment task you must successfully complete to be deemed competent in this unit of competency.

· The Knowledge Test is comprised of nine (9) written questions.

· You must respond to all questions and submit them to your Trainer/Assessor.

· You must answer all questions to the required level, e.g. provide an answer within the required word limit, to be deemed satisfactory in this task

· You will receive your feedback within four (4) weeks, and you will be notified by your Trainer/Assessor when your results are available.

Applicable conditions:        

· All knowledge tests are untimed and are conducted as open book assessment (this means you can refer to your textbook during the test).

· You must read and respond to all questions.

· You may handwrite/use a computer to answer the questions.

· You must complete the task independently.

· No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.

· As you complete this assessment task, you are predominately demonstrating your written skills and knowledge to your trainer/assessor.

Resubmissions and reattempts: 

· Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed within 2 weeks.

· The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.

· For more information, please refer to the Training Organization’s Student Handbook.

Location:

· This assessment task may be completed in:

☐ a classroom

☐ learning management system (i.e. Moodle),

☐ workplace,

☐ or an independent learning environment.

· Your trainer/assessor will provide you with further information regarding the location for completing this assessment task.

Instructions for answering the written questions:

· Complete a written assessment consisting of a series of questions.

· You will be required to answer all the questions correctly.

· Do not start answering questions without understanding what is required. Read the questions carefully and critically analyse them for a few seconds; this will help you to identify what information is needed in the answer.

· Your answers must demonstrate an understanding and application of the relevant concepts and critical thinking.

· Be concise, to the point and write answers within the word-limit given to each question. Do not provide irrelevant information. Remember, quantity is not quality.

· You must write your responses in your own words.

· Use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups based on attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender-inclusive language should be used.

· When you quote, paraphrase, summarise or copy information from other sources to write your answers or research your work, always acknowledge the source.

Purpose of the assessment

This assessment task is designed to evaluate student’s knowledge essential establish and manage Information and Communications Technology (ICT) business analysis activities in a medium-to-large organisation in a range of contexts and industry settings & knowledge regarding the following:

· Knowledge of business analysis process, procedures and techniques.

· Knowledge of project management process, procedures and techniques.

· Knowledge of risk management strategies.

· Knowledge of technology solution patterns.

· Knowledge of stakeholder management techniques and processes.

· Knowledge of communication constraints that may impact on stakeholders.

· Knowledge of requirements management processes, procedures and techniques.

· Knowledge of metrics used in measuring business analysis performance.

· Knowledge of organisational and legislative requirements and procedures applicable to business analysis activities.

Task instructions

· This is an individual assessment.

· To ensure your responses are satisfactory, consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.

· To be assessed as Satisfactory in this assessment task, all questions must be answered correctly.

Q1:

Answer the following questions regarding the business analysis process, procedures and techniques 1.1. What is the legislation that applies to copyright in Australia? Explain using a simple definition of copyright using 30-60 words.  1.2. Identify three (3) legislation required to evaluate and implement intellectual property in Australia.  1.3. What are the four (4) types of intellectual property in the ICT industry?  1.4. What are the purposes of informational privacy rights? Answer using 20-40 words.  

Satisfactory response

Yes

No

Q2:

Answer the following questions regarding the project management process, procedures and techniques 2.1. What are project management processes? Answer using 30-60 words.  2.2. Explain the purpose of project management procedures using 30-60 words.  2.3. Identify five (5) project management techniques.

Satisfactory response

Yes

No

Q3:

Answer the following questions regarding the risk management strategies 3.1. Identify and explain three (3) risk management strategies using 20-40 words each. 

Satisfactory response

Yes

No

Q4:

Answer the following questions regarding the technology solution patterns 4.1. Read the scenario and identify the two (2) technology solution patterns you identified.  Scenario:  An organisation ABC is looking for technology solutions to enable them to get their applications to market in a quick and efficient manner. Their main problem has been hardware failures that resulted in significant data loss because of not having networked backgrounds. The organisation would like to set up virtual computing resources in the cloud, that mimic the functionality of physical computing resources, serves as a flexible load balancing management tool that allows for the swift adjustment of computing services delivery on demand. They also want to use increased storage capacity and automation, access resources remotely to save the organisation the cost of servers, equipment and premises.  4.2. Identify two (2) additional current and trending industry technology solution patterns. Your answer should not include the solutions identified in the question above. 

Satisfactory response

Yes

No

Q5:

Answer the following questions regarding the stakeholder management techniques and processes 5.1. Research online and identify three (3) stakeholder management techniques.  5.2. What is the stakeholder management process? Answer using 30-60 words.

Satisfactory response

Yes

No

Q6:

Answer the following questions regarding the communication constraints that may impact on stakeholders 6.1. Research online and identify three (3) communication constraints that may impact on stakeholders.  6.2. Explain communication constraints using your own 40-80 words. 

Satisfactory response

Yes

No

Q7:

Answer the following questions regarding the requirements management processes, procedures and techniques 7.1. Research online and identify five (5) sources to recognise requirements related to management processes, procedures and techniques.  7.2. Research online and identify five (5) strategies to support requirements related to management processes, procedures and techniques. 

Satisfactory response

Yes

No

Q8:

Answer the following questions regarding the metrics used in measuring business analysis performance 8.1. How metrics are used to measure performance? Explain using 40-80 words.   8.2. What are the three (3) most important metrics for the performance of a product in an ICT environment?

Satisfactory response

Yes

No

Q9:

Answer the following questions regarding the organisational and legislative requirements and procedures applicable to business analysis activities. 9.1. Research online and identify three (3) business analysis activities.  9.2. What are the two (2) organisational and legislative requirements and procedures applicable to business analysis activities.

Satisfactory response

Yes

No

Outcome

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ _______(year)

Feedback:

Outcome (please make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ _______(year)

Feedback:

Student Declaration

· I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and/or links to my sources.

· I have kept a copy of all relevant notes and reference material that I used as part of my submission.

· I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.

· I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.

· All appeal options have been explained to me.

Student Signature

Date

Trainer/Assessor Name

Trainer/Assessor Declaration

I hold:

☐ Vocational competencies at least to the level being delivered

☐ Current relevant industry skills

☐ Current knowledge and skills in VET, and undertake

☐ Ongoing professional development in VET

I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student.

Trainer/Assessor Signature

Date

Office Use Only

The outcome of this assessment has been entered into the Student Management System

on _________________ (insert date)

by (insert Name) __________________________________

The purpose of this checklist

The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.

Section 1: Information for Students

☐ Make sure you have completed the necessary prior learning before attempting this assessment.

☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.

☐ Make sure you understand what evidence is required to be collected and how.

☐ Make sure you know your rights and the Complaints and Appeal process.

☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your trainer/assessor).

☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).

☐ Make sure that you have all the required resources needed to complete this Assessment Task (AT).

☐ The due date of this assessment task is in accordance with your timetable.

☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.

☐ The request for an extension to submit your assessment work must be made before the due date.

Section 2: Reasonable adjustments

I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox.

☐ I do require reasonable adjustment

☐ I do not require reasonable adjustment

Declaration (Student to complete)

☐ I confirm that the purpose and procedures of this assessment task has been clearly explained to me.

☐ I confirm that I have been consulted about any special needs I might have in relation to the assessment process.

☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.

☐ I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.

☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.

☐ I confirm that I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________ 

Assessment type

· Skills Test (ST)

Instructions provided to the student:

Assessment task description:     

· This is the second (2) assessment task you must successfully complete to be deemed competent in this unit of competency.

· This assessment task requires you to complete a skills test.

· You are required to read and understand a predetermined issue and/or situation and participate in a number of assessment activities in this assessment task.

· You will receive your feedback within two (2) weeks, and you will be notified by your trainer/assessor when your results are available.

· You must attempt all activities of the project for your trainer/assessor to assess your competence in this assessment task.

Applicable conditions:        

· This project is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook).

· You must read and respond to all the criteria of the project.

· You may handwrite/use computers to answer the criteria of the project.

· You must complete the task independently.

· No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.

· As you complete this assessment task, you are predominately demonstrating your practical skills, techniques and knowledge to your trainer/assessor.

· The trainer/assessor may ask you relevant questions on this assessment task to ensure that this is your own work.

Resubmissions and reattempts: 

· Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.

· The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.

· For more information, please refer to the Training Organisation’s Student Handbook.

Location:

· This assessment task may be completed in:

☐ a classroom

☐ learning management system (i.e. Moodle),

☐ workplace,

☐ or an independent learning environment.

· Your Trainer/Assessor will provide you with further information regarding the location for completing this assessment task.

Purpose of the assessment

This assessment task is designed to evaluate student’s following skills and abilities:

· Skills to plan and monitor two (2) different business analysis activities, including determining an approach and required processes.

· Skills to determine business analysis deliverables, tasks and estimates

· Skills to plan business analysis communications

· Skills to plan the requirements management processes 

· Skills to manage business analysis performance 

· Skills to comply with organisational and legislative requirements 

Assessment environment

The assessment can be completed in one of the following assessment environments:

· Online environment

· Simulated environment/ Classroom environment

· Workplace environment

Assessment task environment

This assessment task will be completed in an online environment prepared by your training organisation. 

All required resources to complete the assessment task will be discussed with the student before they commence the assessment. The online environment is very much like a learning environment where a student is able to practice, use and operate appropriate industrial equipment, techniques, practices under realistic workplace conditions.

Requirements for the online assessment environment

The trainer/assessor will ensure that the online assessment environment is set up to complete this assessment task.

The online environment consists of:

· A learning management system where the student will be required to complete their job-related tasks and activities

· The standard operating/workplace procedures related to the tasks and activities.

· The trainer/assessor will provide the student with assistance throughout the assessment activity.

The online environment must meet the following criteria:

Resources, tools, and equipment requirements

The following resources, tools and equipment required to complete the assessment task will be discussed with the student before they commence the assessment:

· Workplace personnel/stakeholders to participate in the questioning session requires active participation in a range of creative thinking activities

· Please refer to the roles and responsibilities section for more information

· This should be organised by the training organisation either via, LMS, telephone conferences, video conferencing or anything of a similar nature

· required tools, equipment and materials

· business requirements documentation and information

· industry software packages

· required hardware and its components

· file storage.

Online assessment scenario 

You are required to demonstrate skills and knowledge to establish and manage Information and Communications Technology (ICT) business analysis activities in a medium-to-large organisation. You are required to read and understand a predetermined issue and/or situation and participate in a number of assessment activities.

The following are the goals and objectives to complete this assessment task:

· Plan business analysis approach

· Identify business analysis initiative and establish applicable organisational process needs and objectives

· Review organisational and legislative requirements, including standards, guidelines and processes applicable to initiative

· Define process requirements of business analysis initiative, according to organisational requirements

· Tailor approach to needs of specific business analysis initiative, according to organisational standards

· Engage with required personnel and determine how work will be completed

· Plan execution of business analysis activities according to organisational requirements

· Debate own positions on creativity showing belief in own ideas and a willingness to remain open to new perspectives

· Conduct stakeholder analysis

· Identify stakeholders who may be affected by business need or new solution

· Assess stakeholder attitudes toward and influence over initiative

· Decide which stakeholders will have authority over business analysis activities

· Instigate regular reviews and identify new stakeholders and changed positions as business needs evolve

· Plan business analysis activities and communication

· Discuss and establish type of project or initiative and business analysis deliverables

· Determine scope of work in business analysis activities

· Establish and approve which activities the business analyst will perform and when

· Develop estimates for business analysis work

· Determine methods to receive, distribute, access, update and escalate information from project stakeholders

· Decide how best to communicate with each stakeholder according to stakeholder needs and constraints to communication

· Plan requirements management process

· Establish a requirements repository for storing requirements, including those under development, under review, and approved requirements

· Assess need and process for requirements traceability based on applicable factors

· Conclude which requirements attributes will be captured

· Determine requirements change management process

· Manage business analysis performance

· Determine which metrics will be used when measuring work performed by business analyst

· Report performance in required format according to project needs

· Assess performance measures and determine where problems may be occurring in executing business analysis activities

· Identify and recommend preventative or corrective actions as required

· Confirm and review business analysis performance and recommended actions with required personnel

A supervisor will be assigned to you by your training organisation. The supervisor can answer your questions related to understanding the requirements associated with the assessment task. The supervisor will act according to job role and responsibilities.

The supervisor can be your trainer or assessor or a different trainer or assessor or a staff member (including mentors) from the training organisation.

Roles and responsibilities

As part of your job role, you have the following job responsibilities:

· Performs mathematical calculations and analyses financial information, costs and values when determining estimates

· Determines and confirms stakeholder requirements, using collaborative techniques, including active listening and questioning

· Selects and implements communications systems, processes and practices with internal and external stakeholders to communicate information and build rapport

· Critically analyses complex documentation from a variety of sources and consolidates information applicable to specific criteria when determining requirements

· Prepares documentation expressing ideas, exploring complex issues using succinct language and logical structure

· Plans strategic priorities and outcomes within a flexible, efficient and effective context, in a diverse environment exposed to competing demands

· Identifies key factors impacting decisions and their outcomes, drawing on experience, competing priorities and decision-making strategies where applicable

· Works autonomously, making high-level decisions to achieve and improve organisational goals

· Takes a lead role in development of organisational goals, roles and responsibilities

· Gathers and analyses data and seeks feedback

Task requirements

This assessment task requires you to establish and manage Information and Communications Technology (ICT) business analysis activities in a medium-to-large organisation. The assessment activities are mentioned within the assessment task.

Assessment task environment

This assessment task will be completed in a simulated environment prepared by your training organisation. 

The simulated environment will provide you with all the required resources (such as the equipment and participants, etc.) to complete the assessment task. The simulated environment is very much like a learning environment where a student is able to practice, use and operate appropriate industrial equipment, techniques, practices under realistic workplace conditions.

Requirements for the simulated assessment environment

The trainer/assessor will ensure that the simulated assessment environment is sufficient to complete this assessment task.

The simulated environment consists of:

· The training organisation as the workplace where the student will be required to complete their job-related tasks and activities 

· The standard operating/workplace procedures related to the training organisation

· The trainer/assessor will provide the student with assistance throughout the assessment activity.

The simulated environment must meet the following criteria:

Resources, tools, and equipment requirements

The following resources, tools and equipment will be made available by the training organisation at the simulated workplace to complete this assessment task: 

· Workplace personnel/stakeholders to participate in the questioning session requires active participation in a range of creative thinking activities

· Please refer to the roles and responsibilities section for more information

· required tools, equipment and materials

· business requirements documentation and information

· industry software packages

· required hardware and its components

· file storage.

Simulated assessment scenario 

You are required to demonstrate skills and knowledge to establish and manage Information and Communications Technology (ICT) business analysis activities in a medium-to-large organisation. You are required to read and understand a predetermined issue and/or situation and participate in a number of assessment activities.

The following are the goals and objectives to complete this assessment task:

· Plan business analysis approach

· Identify business analysis initiative and establish applicable organisational process needs and objectives

· Review organisational and legislative requirements, including standards, guidelines and processes applicable to initiative

· Define process requirements of business analysis initiative, according to organisational requirements

· Tailor approach to needs of specific business analysis initiative, according to organisational standards

· Engage with required personnel and determine how work will be completed

· Plan execution of business analysis activities according to organisational requirements

· Debate own positions on creativity showing belief in own ideas and a willingness to remain open to new perspectives

· Conduct stakeholder analysis

· Identify stakeholders who may be affected by business need or new solution

· Assess stakeholder attitudes toward and influence over initiative

· Decide which stakeholders will have authority over business analysis activities

· Instigate regular reviews and identify new stakeholders and changed positions as business needs evolve

· Plan business analysis activities and communication

· Discuss and establish type of project or initiative and business analysis deliverables

· Determine scope of work in business analysis activities

· Establish and approve which activities the business analyst will perform and when

· Develop estimates for business analysis work

· Determine methods to receive, distribute, access, update and escalate information from project stakeholders

· Decide how best to communicate with each stakeholder according to stakeholder needs and constraints to communication

· Plan requirements management process

· Establish a requirements repository for storing requirements, including those under development, under review, and approved requirements

· Assess need and process for requirements traceability based on applicable factors

· Conclude which requirements attributes will be captured

· Determine requirements change management process

· Manage business analysis performance

· Determine which metrics will be used when measuring work performed by business analyst

· Report performance in required format according to project needs

· Assess performance measures and determine where problems may be occurring in executing business analysis activities

· Identify and recommend preventative or corrective actions as required

· Confirm and review business analysis performance and recommended actions with required personnel

A supervisor will be assigned to you by your training organisation. The supervisor can answer your questions related to understanding the requirements associated with the assessment task. The supervisor will act according to job role and responsibilities.

The supervisor can be your trainer or assessor or a different trainer or assessor or a staff member (including mentors) from the training organisation.

Roles and responsibilities

As part of your job role, you have the following job responsibilities:

· Performs mathematical calculations and analyses financial information, costs and values when determining estimates

· Determines and confirms stakeholder requirements, using collaborative techniques, including active listening and questioning

· Selects and implements communications systems, processes and practices with internal and external stakeholders to communicate information and build rapport

· Critically analyses complex documentation from a variety of sources and consolidates information applicable to specific criteria when determining requirements

· Prepares documentation expressing ideas, exploring complex issues using succinct language and logical structure

· Plans strategic priorities and outcomes within a flexible, efficient and effective context, in a diverse environment exposed to competing demands

· Identifies key factors impacting decisions and their outcomes, drawing on experience, competing priorities and decision-making strategies where applicable

· Works autonomously, making high-level decisions to achieve and improve organisational goals

· Takes a lead role in development of organisational goals, roles and responsibilities

· Gathers and analyses data and seeks feedback

Task requirements

This assessment task requires you to establish and manage Information and Communications Technology (ICT) business analysis activities in a medium-to-large organisation. The assessment activities are mentioned within the assessment task.

Assessment task environment

This assessment task will be completed in your workplace. 

The requirements for the workplace environment

The assessment task can be completed in the workplace if the student is currently working or has access to a workplace meeting the assessment criteria.

The workplace must meet the following criteria:

Resources, tools, and equipment requirements

The following resources, tools and equipment must be available at the workplace to complete this assessment task: 

· Workplace personnel/stakeholders to participate in the questioning session requires active participation in a range of creative thinking activities

· Please refer to the roles and responsibilities section for more information

· required tools, equipment and materials

· business requirements documentation and information

· industry software packages

· required hardware and its components

· file storage.

Workplace scenario 

You are required to demonstrate skills and knowledge to establish and manage Information and Communications Technology (ICT) business analysis activities in a medium-to-large organisation. You are required to read and understand a predetermined issue and/or situation and participate in a number of assessment activities.

The following are the goals and objectives to complete this assessment task:

· Plan business analysis approach

· Identify business analysis initiative and establish applicable organisational process needs and objectives

· Review organisational and legislative requirements, including standards, guidelines and processes applicable to initiative

· Define process requirements of business analysis initiative, according to organisational requirements

· Tailor approach to needs of specific business analysis initiative, according to organisational standards

· Engage with required personnel and determine how work will be completed

· Plan execution of business analysis activities according to organisational requirements

· Debate own positions on creativity showing belief in own ideas and a willingness to remain open to new perspectives

· Conduct stakeholder analysis

· Identify stakeholders who may be affected by business need or new solution

· Assess stakeholder attitudes toward and influence over initiative

· Decide which stakeholders will have authority over business analysis activities

· Instigate regular reviews and identify new stakeholders and changed positions as business needs evolve

· Plan business analysis activities and communication

· Discuss and establish type of project or initiative and business analysis deliverables

· Determine scope of work in business analysis activities

· Establish and approve which activities the business analyst will perform and when

· Develop estimates for business analysis work

· Determine methods to receive, distribute, access, update and escalate information from project stakeholders

· Decide how best to communicate with each stakeholder according to stakeholder needs and constraints to communication

· Plan requirements management process

· Establish a requirements repository for storing requirements, including those under development, under review, and approved requirements

· Assess need and process for requirements traceability based on applicable factors

· Conclude which requirements attributes will be captured

· Determine requirements change management process

· Manage business analysis performance

· Determine which metrics will be used when measuring work performed by business analyst

· Report performance in required format according to project needs

· Assess performance measures and determine where problems may be occurring in executing business analysis activities

· Identify and recommend preventative or corrective actions as required

· Confirm and review business analysis performance and recommended actions with required personnel

A supervisor will be assigned to you by your training organisation. The supervisor can answer your questions related to understanding the requirements associated with the assessment task. The supervisor will act according to job role and responsibilities.

The supervisor can be your trainer or assessor or a different trainer or assessor or a staff member (including mentors) from the training organisation.

Roles and responsibilities

As part of your job role, you have the following job responsibilities:

· Performs mathematical calculations and analyses financial information, costs and values when determining estimates

· Determines and confirms stakeholder requirements, using collaborative techniques, including active listening and questioning

· Selects and implements communications systems, processes and practices with internal and external stakeholders to communicate information and build rapport

· Critically analyses complex documentation from a variety of sources and consolidates information applicable to specific criteria when determining requirements

· Prepares documentation expressing ideas, exploring complex issues using succinct language and logical structure

· Plans strategic priorities and outcomes within a flexible, efficient and effective context, in a diverse environment exposed to competing demands

· Identifies key factors impacting decisions and their outcomes, drawing on experience, competing priorities and decision-making strategies where applicable

· Works autonomously, making high-level decisions to achieve and improve organisational goals

· Takes a lead role in development of organisational goals, roles and responsibilities

· Gathers and analyses data and seeks feedback

Task requirements

This assessment task requires you to establish and manage Information and Communications Technology (ICT) business analysis activities in a medium-to-large organisation. The assessment activities are mentioned within the assessment task.