Paper

Professor Rong Shi

Modern technology has paved the way for better ways for organizations to increase productivity. Therefore, resulting in the growth of project management discipline that is responsible for ensuring projects are delivered at the stipulated time with a well-defined project scope. Additionally, the success of project management rests upon the shoulders of the Project Manager responsible for the definition of the project scope and project control. Thereby resulting in a better-managed project that involves a series of tasks within a given time and budget that seeks to not only improve organizational profits but as well as improve Customer Service Delivery. Equally, as a project manager, I am responsible for working closely with the customers and the users of the system to ensure the proper formulation of the project objectives. Adequate formulation of the project objectives prevents scope creep that illustrates the changes in the previous project definition resulting in the removal and addition of items by the project manager into the project.

In this paper, the project scope for the E-commerce and Home Improvement Store Chain is clearly defined. Additionally, the two separate projects each have specific objectives directed towards their respective customers. For instance, the E-commerce is responsible for providing a platform in which the customer can be able to not only view the products but as well as they can purchase them and the products delivered to the customer's specific location. On the other hand, the Home Improvement Store Chain app targets customers who want to renovate their homes. Additionally, the home improvement store chain app acts as a communication platform that directs its customers to their respective shops. Equally, the project scope definition entails the definition of the activities that ought to be accomplished within the set time frame and the organizational resources that will be utilized for the success of the project.

The project is bound to address and solve the problem of customer satisfaction, customer retention, quality products, and reliable delivery faced by numerous Organizations globally. The proposed system will not only be accessible from any device and location but as well as be readily available to the customers anytime as long as they have an internet connection. The systems are bound to increase the organization's revenue by providing better ways of delivering services to their customers. Equally, with the application of data analytics based on the collected customer data, Organizations cannot only attract more customers but as well as retain their customers (Chaffey, 2019). E-commerce's sole purpose is to provide all-time exemplary services to its customers. In contrast, the Home Improvement App, on the other hand, a vital role is to provide a landing page for its customers that give them information on the premise location and when the offices are open.

Therefore, the goals of the project include the Reliability of the System, Efficiency of the System, and Global Competitive Advantage of the system. The efficiency of the system is portrayed by its simple integration into the current organization's business model. Thus, resulting in more clients being aligned towards the new features as a result of the increased internet penetration globally that has seen more people being connected through their smart devices. The proposed system's 24/7 availability is a vital goal in any organization as it affects the system's availability, which is a critical asset in customer satisfaction, customer retention, and effective service delivery.

Equally, the project manager is expected to put measures in place to ensure the service available to the customers is not hampered. For instance, proper security measures need to be incorporated at the different levels of the software development life cycle. Additionally, this is implemented by the system utilizing hashed passwords that are encrypted to not only protect organizational data but as well as customer data. Equally, measures need to be in place with a permanent maintenance place that will ensure the expected tasks of the project are completed as expected. For instance, the utilization of SSL certificates by both website and App ensure that Denial of Services attacks on the site and Database are minimized or averted.

The proposed systems are suited for organizations eyeing customer satisfaction, customer attraction, and customer retention in the global competitive market by aligning its products and services towards the modern customer. E-commerce and the App can be accessed from any device and geographic location as a result of the internet, which provides a connective channel for communication and processing of business transactions between the customer and the respective organization. Additionally, as a result of globalization, Organizations can save more, unlike the traditional commerce that required organizations to have warehouses and physical shops (Nisar, 2017). However, the organization needs to invest adequately in technology that would see the company have reliable databases that can be accessed simultaneously by multiple users.

Additionally, for the effective formulation of the project objectives, the project is broken down into tasks and phases that need completion. Each phase is defined by their entry criterion that focuses on the prior tasks that need to be completed, tasks defined, and the work authorized. Additionally, the exit criteria focus on tests passed and the tasks completed. The third phase focuses on the resources and address issues such as the staff available, responsibility definition, trained staff, and the tools available. The final phase deals with a deliverable that provides the user manuals to the organization. Therefore, during the project initialization, requirement analysis is undertaken to aid in the formulation of successful project objectives in the two respective systems.

E-commerce objectives differ from the Home Improvement App because of the business need that each of the projects tend to deliver to its target market. For instance, the purposes of the E-commerce need to compliment the E-commerce business goals, which is increased customer retention, increased organizational profits, and increased customer satisfaction. Therefore, the objectives of the E-commerce system include Display of Available Product Descriptions, Display Order sales, and Delivery schedule. The above objectives provide an interactive and responsive platform to the customers. Additionally, delivery scheduling ensures that each customer can receive his/her order at the stipulated delivery time because of the implementation of queuing systems by the organizations.

Home improvement App tends to focus on customer attraction, customer satisfaction, and increased organizational profits. The App's landing page is an informative platform that displays videos meant to attract customers into visiting their home improvement store chain. Equally, in a bid to enhance customer satisfaction, the organization goes on to offer directions to their clients at their nearest office. Therefore, the functional objectives of the App include Display of home improvement tutorial videos, Map customers to store locations, and eventually, to display the time when the premises will be open for the customer to visit. The system is bound to increase an enterprise's profits and equally provision of crucial assessments based on the Customer data in generating reports that will assist and complement the top-level management decisions in relation to the profitability of the organization.

The project milestones revolve around proper management and control of the tasks within a given budget and a time frame. Equally, it entails the description of the project phases in detail as well as the activities that ought to be completed in each phase. For instance, in the project initialization, the crucial milestone is problem identification, which in this case is Customer satisfaction and organizational profits. Detailed planning is another milestone that ought to be attended to by the project manager. It ensures that proper resource allocation is undertaken as well as the proper formulation of the project objectives. The project execution is the final milestone, which entails activities revolving around the actual coding of the project, monitoring, and deployment of the project to the targeted organization.

Project quality management ensures that the project satisfies the required business need. Additionally, it includes processes such as quality planning, quality assurance, and quality control. For instance, quality planning is achieved in our project by utilization of a Gantt chart that gives us a graphical summary of quite a number of the vital project activities and the duration of time it will take. Equally, the Gantt chart provides crucial project schedule information by illustrating the start and duration of each task. However, the success of the project requires scheduling, budgeting, resource allocation, quality management, and agile collaborative ability to be all in sync.

However, the success of the project requires scheduling, budgeting, resource allocation, quality management, and agile collaborative ability to be all in sync. Agile methodology is the best tool for the development of highly responsive and engaging software (Trad, 2016). However, despite effective business transactions, it still relies on the project quality being in check to ensure that company data and Customer data is secure. The agile software life cycle is the best fit for e-commerce as it results in better quality products, increased customer satisfaction as a result of its collaborative ability and responsive nature that results in customer problems being solved quickly.

In conclusion, Agile and its scalable characteristic is the best methodology to be implemented in the Software development life cycle of our project. Additionally, it not only conforms to the business need on increased customer satisfaction and increased customer retention but as well as ensuring the project is secure and of quality standards. Additionally, agile is effective for our project because it will be easier for us to add more features to the project because of its high scalability nature.

Project Budget

Nisar, T. M., & Prabhakar, G. (2017). What factors determine e-satisfaction and consumer spending in e-commerce retailing?. Journal of Retailing and Consumer Services, 39, 135-144.

Chaffey, D., Hemphill, T., & Edmundson-Bird, D. (2019). Digital business and e-commerce management. Pearson UK.