The Arbitration Case Study of Jesse Stansky

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How would you resolve a complaint about your boss making you do work that is not in your contract?

Chapter 14: The Dynamics of Labor Relations: 14.4 Administration of the Labor Agreement Book Title: Managing Human Resources Printed By: Cedric Turner ([email protected]) © 2016 Cengage Learning, Cengage Learning

14.4 Administration of the Labor Agreement Negotiation of the labor agreement, as mentioned earlier, is usually the most publicized and critical aspect of labor relations. Strike deadlines, press conferences, and employee picketing help create this image. Nevertheless, as managers in unionized organizations know, the bulk of labor relations activity comes from the day-to-day administration of the agreement because no agreement could possibly anticipate all the forms that disputes may take. In addition, once the agreement is signed, each side will naturally interpret ambiguous clauses to its own advantage. These differences are traditionally resolved through the grievance procedure.

Chapter 14: The Dynamics of Labor Relations: 14.4 Administration of the Labor Agreement Book Title: Managing Human Resources Printed By: Cedric Turner ([email protected]) © 2016 Cengage Learning, Cengage Learning

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