essay

Chapter Two Interpersonal Communication

and Social Media

Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

Looking Out, Looking In

Mediated Versus Face-to-Face Communication • Similarities between mediated and face-to-face

communication • Same goals

• Similar process

• Similar principles

Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

Mediated Versus Face-to-Face Communication • Differences between mediated and face-to-face

communication • Leaner messages

• Variable synchronicity

• Permanent (sometimes public) record

Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

Mediated Versus Face-to-Face Communication

Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

Mediated Versus Face-to-Face Communication • Consequences of mediated communication

• Disinhibition

• Hyperpersonal communication

Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

Benefits and Drawbacks of Mediated Communication • Benefits of mediated

communication • More relational opportunities

• Sustaining and enriching relationships

• Social support

Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

Benefits and Drawbacks of Mediated Communication • Drawbacks of mediated communication

• Superficial relationships

• Social isolation

• Relational deterioration

• Deception

• Stalking and harassment • Cyberbullying

Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

Influences on Mediated Communication • Gender

• Women • Personal pronouns

• Hedge phrases

• Emotion words

• Men • Large words

• Nouns

• Swear words

• Object references

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Influences on Mediated Communication • Age

• Digital natives versus digital immigrants

• Channel preferences

• Topics of discussion

Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

Competence in Social Media

• Fostering positive relationships • Respect others’ need for undivided attention

• Keep your tone civil

• Don’t intrude on bystanders

Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

Competence in Social Media

• Protecting yourself • Think before you post

• Verify what you see online

• Balance mediated and face time

Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.