MARKET RESEARCH AND SEGMENTATION (SLP)
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Acker_MHA507_CASE3.docx1
Running head: QUALITY MEASURES IN HEALTH CARE FACILITIES 1
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QUALITY MEASURES IN HEALTH CARE FACILITIES
QUALITY MEASURES IN HEALTH CARE FACILITIES
Dr. Sharon Nazarchuk
MHA 507
Trident University International
August 26, 2018
Introduction
To ensure that patients and medical caregivers have the knowledge and skills to prescribe medicine safely and effectively, it is vital for them to understand what quality measures entail. Quality basically necessitates all the medicinal precautions and the general way staff reacts toward their patients. The definition of quality also relates equally to decisions about medicine used by individuals and how the decisions they make affect the health of the population. In this paper, I researched, analyzed and evaluated the aspect of quality. For the research, I used questionnaires to carry out the experiment. This experiment was done in different regions, a total of seven people were used in the experiment.
Question 1
Coordination is an important element in assessing the quality level of any health care since through coordination one can tell how efficient healthcare systems are. Coordination usually deals with orderly health care system as well as their commitment to home health care and community support. According to the above description, where can you rate the level of coordination in the recent two visits to health care facilities? (Range from 1 to 5, five being the best-coordinated healthcare)
1. One
2. Two
3. Three
4. Four
5. Five
Question 2
How is the clinical response of staff, in ensuring that patients and families are aware of their health and can make informed decisions on their personal health? Take a case of the 3 health care centers around your area. (Pick one for good, two for average, three for poor and four for I don’t know.)
1. Good
2. Average
3. Poor
4. I don’t know
Question 3
How high or low can you rate the accessibility of the three local healthcare centers you visited? (Bear in mind how well patients can access services if there are electronic or telephone services, creativity, and innovations in the I.T department)
1. Poor
2. At least
3. Good
4. Very good
5. I can’t tell
Question 4
Accountability for both physical and mental health for the patients are a key role for a care provider as well as preventing chronic diseases. This falls under comprehensive quality measures. Based on your knowledge of the local health care, how many health organizations have you seen showing a high level of comprehensive care to their patients?
1. None
2. One
3. Two
4. Three
5. Many
6. I don’t know
Question 5
Safety and precaution are vital to every health practitioner worldwide. This is so because quality measures specify that, health providers should exercise a high level of safety. How many healthcare centers have you visited recently are taking precaution and safety as an important element in health?
1. One
2. Two
3. Three
4. None
5. I can’t remember
Data results and analysis
The quantitative questionnaires were given to seven anonymous people putting in consideration the age, sex, and group so that a fair and precise conclusion can be made from all the varying data. The questionnaires were structured to the convenience of many and to those that did not understand, a local translator was appointed to help them.
In the issue of coordination; 4 people out of the seven people rated them as 4 (fairly good), 1 rated them as 5 (best) while one rated them as 1 (poor), one said that he could not tell how the services were. Based on the results found, more effort needs to be done by the healthcare facilities to reach as many people as possible. Community support was totally neglected and few out of the tallied people have ever seen this service being rendered.
On the matter of clinical response of staff and how well they respond to their patient's problems; 2 out of the total seven rated the service as 3 (poor), 3 of the seven rated their response as 1 (good) while 1 rated them as 2 (at least). Staff response is critical and crucial to the betterment of every health institution. From our tally, it is evident that the majority of the people responded positively about this issue. This shows that medical facilities have taken the role of educating the society about their health.
On accountability question, 1 out of the 7 participants said that 3 health care centers were accountable, 3 of the seven said none was accountable, 3 said that only 4 out of the 5 they have visited were accountable. Comprehensive quality entails so many roles that are aimed at helping the community at large. Most of the hospitals that the tallied people have visited are poor at accountability. Three of the seven people tallied even said that the medical personnel could not even tell their names yet they had stayed there for a week.
On the safety and precaution issue the responses were as follows;
3 people out of the seven visited 3 different health care centers and found that precaution was a key element in their services, 2 could not remember whether there was any precaution taken, 1 person only visited one hospital and mentioned that no precaution was taken at all. The seventh person visited two and found that precaution was considered in one out of the two. Safety of the patient comes first in every situation, (Garratt et al., 2002) said that the health of the patient comes first. In the case above the precaution, aspect is put into consideration by at least three-quarter of the hospitals that the tallied people have visited recently. Although some have not considered these safety measures, it is safe to say that the majority of the health facilities are well off.
Assumption
· The data was carried out in a densely populated area
· All of the tallied people have visited the hospital in the past two years
· The survey was done for a period of two years
· The language was not a barrier to communication
· The tallied people represent the overall community.
Conclusion
The information obtained from the experiment is vital to many departments in health care for Self-evaluation. That is, training of their personnel, technological improvement, and service improvement. Evaluating the level of performance and the adaptability of the medical staff helps to know which areas to perfect and which ones to put emphases on (Porter, Larsson & Lee, 2016). Health facilities can use this data to evaluate staff performance, if the staff members need training or not. Also, on the same aspect of accessibility, the data can be used to identify whether the health organization is up to date with their communication means and how effective their adopted technology is.
References
Garratt, A., Schmidt, L., Mackintosh, A., & Fitzpatrick, R. (2002). Quality of life measurement: bibliographic study of patient assessed health outcome measures. BMJ, 324(7351), 1417.
Porter, M. E., Larsson, S., & Lee, T. H. (2016). Standardizing patient outcomes measurement. New England Journal of Medicine, 374(6), 504-506.
