BSBCRT611

Learner Assessment Pack

BSBCRT611 Apply critical thinking for complex

problem solving

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

2 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1)

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 3

Version Control & Document History

Date Summary of modifications Version

28 January 2021 Version 1 produced following assessment validation. 1.0

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

4 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Table of Contents Assessment Delivery 5

Assessor Information 6

Steps for Assessors 8

Reasonable Adjustment 9

Resources Required for Assessment 10

Accessing Intranet Pages 13

Assessment Agreement 14

Assessment Tasks 16

Contextualisation of Assessments by RTOs 17

Short Answer Questions 19

Practical Assessment 34

Workplace Project Assessment 35

Project Overview 35

Contextualisation 37

Simulating the Assessments 39

Task 1: Scope Complex Workplace Issue 40

Task 2: Problem Scoping Brief and Feedback Register 42

Task 3: Facilitate Ideation Session 48

Task 4: Solution Proposal Brief 50

Task 5: Present Solution Proposal Brief 53

Task 6: Refine and Submit Solution Proposal Brief 55

Assessment Workbook Checklist 57

Assessment Workbook Checklist 58

Recording 61

Record of Assessment 62

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 5

Learner Assessment Pack

Assessment Delivery

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

6 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Learner Information This Learner Assessment Pack is designed for you to complete the assessment for BSBCRT611 - Apply critical thinking for complex problem solving (Release 1). It may refer to your own workplace/organisation, or to a simulated business provided by your assessor.

The assessment tasks include Short Answer Questions where you need to demonstrate your knowledge and understanding of the unit, and the Practical Assessment, where you need to demonstrate your skills required in the unit. It is recommended that you complete the Practical Assessments in your own workplace/organisation. If you don’t have access to a real workplace, you can complete the assessment in a simulated environment where resources and conditions similar to a workplace must be accessed. Ensure to discuss this with your assessor prior to commencing with the assessment.

Each Learner Assessment Pack is made up of four parts:

Assessment Delivery

Learner Information

Steps for Learner

Assessment Agreement

Assessment Tasks

Assessment Tasks, including:

 Short Answer Questions

 Practical Assessment

Assessment Workbook Checklist

Assessment Workbook Checklist

Recording

Record of Assessment

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 7

Before you commence your assessment, ensure that you have a good knowledge of the subject, have thoroughly read your Learner Resource, and clearly understand the assessment requirements and the expectations of the industry to which the assessment is related.

Assessments are designed to be completed using your industry/organisation, but your Registered Training Organisation (RTO) may assist you by contextualising the unit to be completed in a simulated workplace environment.

You will be required to demonstrate knowledge and skills which must be observed directly by your assessor. Where the observation task may be difficult for the assessor to directly observed, a video recording of the practical observation task must be submitted as supplementary evidence. Verification from at least one third-party signatory, and preferably two or more witnesses is required to confirm your demonstration of these practical knowledge and skills. These witnesses would usually be your current or recent supervisors, or your assessor.

The practical assessment tasks may be completed using your own workplace, a simulated environment, or a mix of both, as instructed by your assessor. To contextualise this assessment to your industry/organisation, you may be asked by your assessor to provide additional information based on your industry/organisation.

Instructions are given for each task. If you have questions, or unclear how to proceed, consult with your assessor.

Records of all aspects of the assessment must be kept in your Learner Assessment Pack

The record of assessment is a legal document and must be signed, dated, and a copy stored as required by your Registered Training Organisation (RTO).

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

8 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Steps for Learners Your Learner Assessment Pack:

1. Upon receiving your Learner Assessment Pack, discuss with your assessor the expectations and requirements of this assessment. You may also need to supply contact details of one or two work referees who can confirm your skills in the industry.

Discuss with your assessor if you intend to undertake the practical assessment tasks based on your employing organisation, in a simulated business, or in a mix of both.

2. Your Learner Assessment Pack is where you will get the task information. Complete each task as instructed using either your own workplace, or using a simulated business, as discussed with your assessor.

3. After you complete your assessment, gather and submit your evidence documents as detailed in the task(s) in the timeframe agreed with your assessor.

Your assessor will advise you if there are any further steps for you to take to satisfactorily complete this assessment.

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 9

Reasonable Adjustment Adapted Reasonable Adjustment in teaching, learning and assessment for learners with a disability - November 2010 - Prepared by - Queensland VET Development Centre

Reasonable adjustment in VET is the term applied to modifying the learning environment or making changes to the training delivered to assist a learner with a disability. A reasonable adjustment can be as simple as changing classrooms to be closer to amenities or installing a particular type of software on a computer for a person with vision impairment.

Why make a reasonable adjustment?

We make reasonable adjustments in VET to make sure that learners with a disability have:

 The same learning opportunities as learners without a disability, and

 The same opportunity to perform and complete assessments as those without a disability.

Reasonable adjustment applied to participation in teaching, learning and assessment activities can include:

 Customising resources and assessment activities within the training package or accredited course

 Modifying the presentation medium

 Learner support

 Use of assistive/adaptive technologies

 Making information accessible both before enrolment and during the course

 Monitoring the adjustments to ensure learners needs continue to be met

Assistive/Adaptive Technologies

Assistive/Adaptive technology means ‘software or hardware that has been specifically designed to assist people with disabilities in carrying out daily activities’ (World Wide Web Consortium - W3C). It includes screen readers, magnifiers, voice recognition software, alternative keyboards, devices for grasping, visual alert systems, digital note-takers.

IMPORTANT:

Reasonable adjustment made for collecting learner assessment evidence must not impact on the standard expected by the workplace, as expressed by the relevant unit(s) of competency. For example, if the assessment were gathering evidence of the learner’s competency in writing, allowing the learner to complete the assessment verbally would not be a valid assessment method. The method of assessment used by any reasonable adjustment must still meet the competency requirements.

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

10 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Resources Required for Assessment To complete the Practical Assessment tasks, you will require access to:

 Computer with internet and email access, and a working web browser

 Installed software: Word, Adobe Acrobat Reader

 A safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work that will allow you access to:

o Workplace documentation with information on the following:

 Scope of your work role

This can include:

- Job description

- Roles and responsibilities document

- Business plan

 Requirements for the development of:

- Solution proposal briefs

- Feedback registers

 Requirements for the presentation of:

- Solution proposal briefs

- Feedback registers

 Process for the approval of solutions for implementation

 Requirements for preparing solution proposal briefs, such as:

- Style guide

- Communication policy and procedures

- Continuous improvement policy and procedures

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 11

o Workplace templates, including or similar to the following:

 Problem scoping briefs

 Feedback registers

 Solution proposal briefs

o Resources required for each of the following:

 Undertaking research

 Preparing a brief

 Developing a feedback register

This can include:

 Consultations with specialists

 Information databases

 Project management tools

o Organisational policies and procedures with information relevant to the identified complex workplace issue, such as:

 Work health and safety policies and procedures

 Conflict resolution policies and procedures

 Business continuity policies and procedures

o Components of legislative frameworks applicable to the identified complex workplace issue,

Components of legislative frameworks can include legislation, regulations and codes of practice related to the following:

 Anti-discrimination

 Fair work

 Work health and safety

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

12 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

o Opportunity to:

 Scope at least one complex workplace issue during consultation with at least two relevant stakeholders in Workplace Project Task 1

 Present the problem scoping brief and facilitate an ideation session with at least two relevant stakeholders in Workplace Project Task 3

 Present the solution proposal brief and seek feedback from at least two key stakeholders in Workplace Project Task 5

o People, including:

 At least two relevant stakeholders who will be involved in the following:

- Consultation to scope at least one complex workplace issue in Workplace Project Task 1

- Presentation of the problem scoping brief and facilitating ideas for resolving the complex workplace issue in Workplace Project Task 3

Relevant stakeholders refer to individuals or groups who have relevant information on and are affected by the workplace problem.

 At least two key stakeholders who will be involved in the following:

- Presentation of the solution proposal brief and gathering feedback on presented information in Workplace Project Task 5

- Seeking approval for the implementation of the solution to the complex workplace issue in Workplace Project Task 6

Key stakeholders refer to individuals or groups who are vital in the problem- solving process due to specialist insight and authority to provide approval for implementation.

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 13

Accessing Intranet Pages Some assessment tasks may require you to access specific pages from the simulated business, Bounce Fitness. Links to these pages are formatted in Blue Text.

To access these, hold the Ctrl key for Windows users while clicking on these links. For Mac users, directly click the link.

The simulated business, Bounce Fitness, can be accessed by going to http://bouncefitness.precisiongroup.com.au.

Login to Bounce Fitness using the username and password provided by your Registered Training Organisation (RTO).

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

14 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Assessment Agreement Instructions:

Discuss and accomplish this section with your assessor before commencing then sign the confirmation at the end of this Agreement.

Please tick at least one of the following for each section: 

Delivery Method

Classroom

Small Group

One-on-One

Online

Other (please describe)

Assessment Pathway (for Practical Assessment)

Learner’s Organisation (Pre-assessment meeting conducted)

Simulated Workplace Environment (Contextualised by RTO)

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 15

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work and include access to:

Organisational policies and procedures

Opportunities to collaborate with others throughout the concept development process

Resources required to undertake research, prepare a brief and develop a feedback register.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

I confirm that the activities and assessment completed for this unit are my own work, and comply with all relevant copyright and plagiarism rules.

I understand that if there is any doubt in the authenticity of any piece of my assessment submission, I can be orally examined, and the signatory of evidence records may be contacted.

Learner’s name      

Learner’s signature       Date      

Assessor’s name      

Assessor’s signature       Date      

End of Assessment Agreement

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

16 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Learner Assessment Pack

Assessment Tasks

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 17

Tasks Complete all tasks in this assessment as instructed. If you have questions, consult with your assessor.

Contextualisation of Assessments by RTOs Contextualisation is the process of modifying assessment tools to make learning more meaningful for your learners and their employers.

Precision Group (Australia) recommends that your RTO contextualise the assessment tools to suit particular industry requirements and specific organisational requirements before using them. Contextualisation must retain the integrity of the assessment and the outcome of the unit of competency.

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

18 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Short Answer Questions Question 1

Identify at least three of each of the following that can be applied when solving complex workplace issues:

 Critical thinking techniques

 Creative thinking techniques

a. Critical thinking techniques

i.      

ii.      

iii.      

b. Creative thinking techniques

i.      

ii.      

iii.      

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 19

Question 2

Answer the questions below about decision-making processes.

a. Describe each step of the 7-Step decision-making process.

Steps of the 7-Step Decision-Making Process

Description of Each Step

i. Identifying the decision

ii. Gathering relevant information

iii. Identifying alternatives

iv. Weighing the evidence

v. Selecting the best solution

vi. Taking action      

vii. Reviewing the decision

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

20 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

b. Identify at least five potential barriers to decision-making.

i.      

ii.      

iii.      

iv.      

v.      

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 21

Preliminary Scenario

Questions 3 and 4 of this Short Answer Questions require you to refer to the simulated business, Bounce Fitness.

Bounce Fitness is a premier fitness provider with four centres across Australia. The business is currently preparing to launch its ‘Fitness in Maturity’ pilot program, which aims to encourage fitness in the ‘Over 55’ community groups.

You are the General Manager Human Resources of Bounce Fitness’ Head Office in Cairns, Queensland. The leadership team has observed significant impacts on operations and profitability during the last financial year due to the COVID-19 pandemic. State and territory governments now require all fitness businesses to adhere to new operating requirements and restrictions as conditions are expected to remain challenging.

Bounce Fitness must now determine an appropriate response to the following problems:

 Ensuring the health and safety of staff and clients during everyday operations

 Modifications to the ‘Fitness in Maturity’ pilot program to ensure adherence to additional COVID safety requirements

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

22 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Question 3

Outlined below are the two workplace problems that Bounce Fitness is currently facing.

Identify at least one of each of the following for each workplace problem outlined:

 Advantages in developing solutions

 Risks in developing solutions

Workplace Problems Advantages Risks

a. Ensuring health and safety during everyday operations

b. Ensuring the ‘Fitness in Maturity’ pilot program adheres to additional COVID safety requirements

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 23

Question 4

Based on the preliminary scenario, Bounce Fitness must address the workplace issue of operating amidst the COVID-19 pandemic.

Answer the following questions about sources of information relevant to this workplace issue.

a. Complete the table below:

 Identify at least two sources of information that can be accessed through desk research

 Explain how information gathered from each source is relevant to Bounce Fitness’ workplace issue

Source of Information How Information Gathered from Each Source

is Relevant to the Workplace Issue

i.            

ii.            

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

24 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

b. Access the Job Descriptions page in Bounce Fitness from the link below:

Job Descriptions

https://bouncefitness.precisiongroup.com.au/people/job-descriptions/

Identify at least two relevant stakeholders that you can consult with in order to gather information relevant to the workplace issue.

i.      

ii.      

c. Explain how information gathered from consultations with relevant stakeholders can assist in resolving the workplace issue.

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 25

Practical Assessment The Practical Assessment is a set of tasks that must be completed in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work.

To be assessed for this unit of competency, you must demonstrate your skills and knowledge to apply critical thinking in order to develop solutions to complex issues arising in the workplace.

The Practical Assessments in this workbook include:

1. Workplace Project Assessment

A series of tasks assessing the learner’s practical knowledge and skills relevant to the unit of competency. This includes the learner completing workplace documents or similar as evidence of competent performance.

2. Workplace Practical Observation

A set of assessment tasks where the learner must demonstrate practical skills relevant to the unit of competency. These skills are to be demonstrated while being observed by the assessor.

IMPORTANT!

 All signatures/initials in your submissions, including yours, must be handwritten and dated. Submissions with signatures/initials must be scanned.

 The supervisor/observer who completes and signs your evidence submissions must provide their real name, contact number, and email address for your assessor’s reference.

 Should you encounter issue or concerns regarding your assessment, contact your assessor.

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

26 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Workplace Project Assessment

Project Overview

This workplace project assessment requires you to scope and address at least one complex workplace issue in the workplace.

This assessment is divided into six tasks:

 Task 1: Scope Complex Work Issue

 Task 2: Problem Scoping Brief and Feedback Register

 Task 3: Facilitate Ideation Session

 Task 4: Solution Proposal Brief

 Task 5: Present Solution Proposal Brief

 Task 6: Refine and Submit Solution Proposal Brief

This project requires you to complete the assessment tasks in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work.

Each task comes with a set of instructions. You are to follow and perform these instructions while being observed by the assessor and/or submit any required documentation as evidence of task completion.

Before starting this assessment, your assessor will discuss with you these tasks, including instructions, resources, and guidance for satisfactorily completing them.

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 27

You are required to:

 Complete the tasks within the time allowed, as scheduled in-class roll.

 Identify and scope details of at least one complex issue in the workplace for resolution.

 Develop a problem-solving brief with information on the problem-solving process.

 Facilitate ideation session with at least two relevant stakeholders to determine at least two possible solutions

 Evaluate identified possible solutions to determine the most viable option to take

 Present and seek feedback on solution proposal brief

 Refine solution proposal brief and seek necessary approvals for implementation

Resources Required for Assessment

Resources you need to access to complete the project assessment are outlined in the Resources Required for Assessment section of this workbook, and in the corresponding Assessor’s Checklist and/or Observation Form of each task.

Discuss each requirement with your assessor before commencing with each task. They will organise the resources required for this assessment.

IMPORTANT: Additional workplace resources may be required upon the contextualisation of this assessment.

Forms and Templates

Generic forms and templates are provided in the project tasks, unless otherwise specified. These can be accessed from the following link:

BSBCRT611 Forms and Templates

If you are currently in a workplace, use similar workplace templates and forms used by your organisation to complete each assessment task.

Discuss with your supervisor and your assessor first to ensure that the forms/templates you will use cover all criteria required by each assessment task.

Review these forms and templates with your assessor before starting the task.

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

28 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Task 1: Scope Complex Workplace Issue

ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you consult with at least two relevant stakeholders to determine the scope of at least one complex workplace issue.

Relevant stakeholders refer to individuals or groups who have relevant information on and are affected by the workplace problem.

You will be assessed on your practical skills to:

 Consult with at least two relevant stakeholders to scope at least one complex workplace issue

During the consultation, you must discuss the following information:

o Scope of your job role

o At least one complex issue within the scope of your job role

o At least two task objectives

o At least two risks in trying to solve the complex issue

o At least two resources required to determine a solution for the issue

 Use communication techniques to identify requirements as appropriate to the audience and environment

 Use listening and questioning to elicit the views and opinions of relevant stakeholders

Before consulting with at least two relevant stakeholders, you must review at least one organisational document with information on the scope of your job role.

Review Workplace Project Task 1 – Observation Form before starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

After completing this task, submit the organisational document you reviewed with information on the scope of your job role. This can include:

 Job description

 Roles and responsibilities document

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 29

 Business plan

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

30 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Task 2: Problem Scoping Brief and Feedback Register

ASSESSMENT INSTRUCTIONS

This task will require you to develop a problem scoping brief with information on the scope of at least one complex workplace issue and a feedback register that you will use in Workplace Project Task 5.

Use your workplace/organisation’s templates for the following to complete this task:

 Problem scoping briefs

 Feedback registers

To complete this task, you must:

 Access and review the following information:

o Consultation on at least one complex workplace issue conducted in Workplace Project Task 1

o Organisational documents with information on each of the following:

 Requirements for the development of:

- Solution proposal briefs

- Feedback registers

 Requirements for the presentation of:

- Solution proposal briefs

- Feedback registers

 Process for the approval of solutions for implementation

 Research requirements applicable to the complex workplace issue that must be resolved.

Requirements must include:

o Components of applicable legislative framework

Legislative framework refers to acts, regulations, standards and codes of practice that work together to provide a set of guidelines for workplaces to follow in order to adhere to legislative requirements.

Components can be related to the following:

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 31

 Anti-discrimination

 Fair work

 Work health and safety

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

32 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

o Organisational policies and procedures

This can include:

 Work health and safety policies and procedures

 Conflict resolution policies and procedures

 Business continuity policies and procedures

 Develop a problem scoping brief with information on the problem-solving process for at least one complex workplace issue

This must include the following information:

o At least one complex workplace issue to resolve

o At least two task objectives relevant to the complex workplace issue

o At least two risks in trying to solve the complex workplace issue

o At least two resources required by the problem-solving process

o Calculation of the cost of each resource required

o At least one applicable legislative framework

o At least one applicable organisational policy and procedures

o Requirements for the development of each of the following:

 Solution proposal briefs

 Feedback registers

o Requirements for the presentation of each of the following:

 Solution proposal briefs

 Feedback registers

o Process for the approval of solutions for implementation

 Develop a feedback register that you will use in Workplace Project Task 5 to systematically record stakeholder feedback on solutions for the complex workplace issue

Learner Assessment Pack

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© Precision Group (Australia) 33

Review Workplace Project Task 2 – Assessor’s Checklist before starting this task. This form outlines the following:

 Resources you are required to access to complete the task.

 All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task.

Submit the following to your assessor:

 Completed problem scoping brief

 Feedback register

Include any supplementary documents/sources used to create the problem-solving brief to your assessor, such as:

 Organisational policies and procedures

 Style guides

 Organisational templates

You must also submit evidence of conducting research on the following information applicable to the complex workplace issue:

 Legislative framework components

 Organisational policy and procedures

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

34 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Task 3: Facilitate Ideation Session

ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you present the problem scoping brief from Workplace Project Task 2 and facilitate an ideation session with at least two relevant stakeholders to determine possible solutions for the complex workplace issue.

Relevant stakeholders refer to individuals or groups who are affected by the solution development process for the complex workplace issue.

You will be assessed on your practical skills to:

 Present the problem scoping brief developed in Workplace Project Task 2

 Lead the process for generating ideas for possible solutions to the complex workplace problem

 Use communication techniques to identify requirements as appropriate to the audience and environment

 Use listening and questioning to elicit the views and opinions of relevant stakeholders

Before facilitating the ideation session, you must review the problem-solving brief developed in Workplace Project Task 2.

Review Workplace Project Task 3 – Observation Form before starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 35

Task 4: Solution Proposal Brief

ASSESSMENT INSTRUCTIONS

This task will require you to evaluate each possible solution identified in Workplace Project Task 3 and develop a solution proposal brief.

Use your workplace/organisation’s template for problem-solving briefs to complete this task.

To complete this task, you must:

 Review your organisation’s requirements for preparing solution proposal briefs

This requires you to access at least one organisational document with information on requirements, such as:

o Style guide

o Communication policy and procedures

o Continuous improvement policy and procedures

 Apply the decision-making process to select the most viable option from the possible solutions identified in Workplace Project Task 3

This must include:

o Identifying what possible solutions are available

o Using critical thinking techniques to evaluate the following for each possible solution:

 At least one advantage

 At least one limitation

o Choosing among the possible solutions to determine the most viable option to take

 Develop a solution proposal brief on the solution you chose.

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

36 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Review Workplace Project Task 4 – Assessor’s Checklist before starting this task. This form outlines the following:

 Resources you are required to access to complete the task.

 All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task.

Submit the completed solution proposal brief. Include any supplementary documents/sources used to create the solution proposal brief, such as organisational documents with information on requirements for preparing solution proposal briefs.

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 37

Task 5: Present Solution Proposal Brief

ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you present the solution proposal brief developed in Workplace Project Task 4 to at least two key stakeholders.

Key stakeholders refer to individuals or groups who are vital in the problem-solving process due to specialist insight and authority to provide approval for implementation.

You will be assessed on your practical skills to:

 Present all information in the solution proposal brief developed in Workplace Project Task 2

 Seek feedback from each key stakeholder on the solution proposal brief

To complete this task, you must record feedback from each key stakeholder in the feedback register developed in Workplace Project Task 2

Before presenting to key stakeholders, you must review the following:

 Feedback register developed in Workplace Project Task 2

 Solution proposal brief developed in Workplace Project Task 4

Review the following before starting this task:

 Workplace Project Task 5 – Assessor’s Checklist

 Workplace Project Task 5 – Observation Form

These forms outline the following:

 Resources you are required to access to complete the task.

 All criteria your submission must address to satisfactorily complete this task.

 All practical skills you need to demonstrate to satisfactorily complete the observation task.

You assessor will discuss these resources with you, and the criteria outlined in these forms prior to this assessment.

Submit the completed feedback register to your assessor.

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

38 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Task 6: Refine and Submit Solution Proposal Brief

ASSESSMENT INSTRUCTIONS

This task will require you to refine the solution proposal brief based on feedback received and seek approval for implementation.

To complete this task, you must:

 Review the feedback register completed in Workplace Project Task 5 to determine what changes must be made to the solution proposal brief

 Refine your solution proposal brief by making changes based on the feedback recorded in the feedback register

 Submit the refined solution proposal brief to at least two key stakeholders to seek approval for the implementation of the solution to the complex workplace issue

These must be the same stakeholders that you sought feedback from in Workplace Project Task 5.

Review Workplace Project Task 6 – Assessor’s Checklist before starting this task. This form outlines the following:

 Resources you are required to access to complete the task.

 All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit the refined solution proposal brief to your assessor.

You must also submit evidence of seeking required approvals for the refined solution proposal brief.

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 39

Learner Assessment Pack

Assessment Workbook Checklist

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

40 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Assessment Workbook Checklist Instructions:

Your assessor will review your submissions against the checklist below. This section is to be completed by your assessor.

The learner has completed the Short Answer Questions in this workbook

Short Answer Questions

The learner has completed the Practical Assessments in this workbook and has submitted all the required evidence:

Workplace Project Assessment

Task 1: Scope Complex Workplace Issue

Supplementary documents/sources with information on the scope of the learner’s job role

Specify evidence submitted:      

Video recording of the consultation

Only if direct observation is not possible.

Task 2: Problem Scoping Brief and Feedback Register

Completed problem scoping brief

Feedback register

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 41

Supplementary documents/sources with information on each of the following:

 Requirements for the development of:

o Solution proposal briefs

Specify evidence submitted:      

o Feedback registers

Specify evidence submitted:      

 Requirements for the presentation of:

o Solution proposal briefs

Specify evidence submitted:      

o Feedback registers

Specify evidence submitted:      

 Process for the approval of solutions for implementation

Specify evidence submitted:      

Evidence of conducting research on the following information applicable to the complex workplace issue:

 Legislative framework components

 Organisational policy and procedures

Specify evidence submitted:      

Task 3: Facilitate Ideation Session

Video recording of the consultation

Only if direct observation is not possible.

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

42 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Task 4: Solution Proposal Brief

Completed solution proposal brief

Supplementary documents/sources used to create the solution proposal brief

Specify evidence submitted:      

Task 5: Present Solution Proposal Brief

Completed feedback register

Video recording of the consultation

Only if direct observation is not possible.

Task 6: Refine and Submit Solution Proposal Brief

Evidence of seeking required approvals

Specify evidence submitted:      

Refined solution proposal brief

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 43

Learner Assessment Pack

Recording

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

44 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Record of Assessment Instructions:

This section is to be completed by your assessor.

Assessment Details

Learner

Course Code

Unit of Competency BSBCRT611 - Apply critical thinking for complex problem solving

Assessor Name

RTO

Assessment Activity Satisfactory Needs more

evidence

Short Answer Questions

Short Answer Question 1

Short Answer Question 2

Short Answer Question 3

Short Answer Question 4

Workplace Project Assessment

Task 1: Scope Complex Workplace Issue

Task 2: Problem Scoping Brief and Feedback Register

Task 3: Facilitate Ideation Session

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 45

Task 4: Solution Proposal Brief

Task 5: Present Solution Proposal Brief

Task 6: Refine and Submit Solution Proposal Brief

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

46 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Context Details Satisfactory Needs more

evidence

Supervisor/Observer Verification Log

Supervisor/Observe r Name

Role in the Assessment

Contact Details

Date of Contact

Supervisor/Observe r verifies the

learner’s submissions

Yes No

Yes No

Yes No

Yes No

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 47

Assessor’s Comments

Remarks/feedback

Details of further evidence required

Please tick the appropriate box. Yes No

Comments and further action required are noted in the Learner Assessment Pack

Results discussed and agreed to by the learner

You have the right to appeal the outcome of your assessment.

The Learner is Competent

Not Yet Competent

Assessor’s signature Date signed

I further confirm that I have verified the learner’s submissions by contacting the learner’s supervisor and/or observer whose names appear in the Supervisor/Observer Verification Log above.

After reassessment, the Learner is: Competent Not Yet Competent

Assessor’s signature Date signed

M.S Aviation Pty Ltd T/A Australian School of Commerce RTO NO. 41089 I CRICOS NO.: 03489A Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia

Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au ABN: 80 614 287 179

48 M.S Aviation Pty Ltd trading as Australian School of Commerce Application form -Deferment and Suspension Version no: 7.0

Learner’s Comments

The signature confirms that I have submitted all my own work, and agree with the assessment decision and feedback.

Learner’s signature Date signed

Learner Assessment Pack

BSBCRT611 - Apply critical thinking for complex problem solving (Release 1) Learner Assessment Pack Produced 28 January 2021

© Precision Group (Australia) 49

End of Document