Assessment 1: Process Improvement Plan

The following resources provide information about process management, process measures, and quality tools:

• Anderson, C. (n.d.). What is a standard operating procedure (SOP)? Retrieved from https:// www.bizmanualz.com/save-time-writing-procedures/ what-are-policies-and-procedures-sop.html

• ASQ. (n.d.). Data collection and analysis tools. Retrieved from http://asq.org/learn-about-quality/data-collection- analysis-tools/overview/overview.html

• Becker, C. M., & Glascoff, M. A. (2014). Process measures: A leadership tool for management. TQM Journal, 26(1), 50–62.

• Desai, K. J., Desai, M. S., & Ojode, L. (2015). Supply chain risk management framework: A fishbone analysis approach. S.A.M. Advanced Management Journal, 80(3), 34–56.

• Krajewski, L. J., Malhotra, M. K., & Pitzman, L. P. (2019). Operations management: Processes and supply chains (12th ed.). New York, NY: Pearson. Available from the bookstore.

• Chapter 1: Using Operations To Create Value. • Chapter 2: Process Strategy and Analysis. • Chapter 3: Quality and Performance. • Chapter 4: Capacity Planning. • Chapter 5: Constraint Management. • Chapter 6: Lean Systems. • Chapter 7: Project Management.

• Worley, C. G., Williams, T., & Lawler, E. E. (2016). Creating management processes built for change. MIT Sloan Management Review, 58(1), 77–82.