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5/8/22, 12:28 PM 8-1 Discussion: Performance and Organizational Capabilities (Part Two) - MBA-620-X4689 Measuring Success in an Org 22TW4

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8-1 Discussion: Performance and Organizational Capabilities (Part Two)

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In Module Seven, you developed an argument based on the following statement: "The best-

performing companies worry less about performance and more about their organizational

capabilities" (Bititci, 2015).

You also shared your thoughts about Company A and Company B and their cultures and

capabilities.

This week, you will review and respond to your peers' posts. Respond to at least two of your

peers (providing feedback for peers without any feedback first).

Review the posts by your peers and provide your feedback by answering the following questions:

Do you agree or disagree with your peers' initial posts about the relationships between

organizational culture, capabilities, and performance? Explain.

What is different about their perspectives, and how do you think it will affect the overall

performance evaluation of these companies?

To complete this assignment, review the Multiweek Discussion Rubric.

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5/8/22, 12:28 PM 8-1 Discussion: Performance and Organizational Capabilities (Part Two) - MBA-620-X4689 Measuring Success in an Org 22TW4

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Week 7 Discussion Sam Strohl posted May 8, 2022 5:49 PM

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"The best-performing companies worry less about performance and more about their organizational capabilities" (Bititci, 2015).

Do you agree with the statement above? Why or why not?

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Performance and Organizational Capabilities Week 7 & 8 Tyler Trowell posted May 8, 2022 5:32 PM Subscribe

Hello Team,

Considering the statement, I agree with the statement regarding the merit of value in focusing

on organizational capabilities. When a company relies on performance there are normally flaws

within their organizational capabilities. Just because they have financial performance does not

mean they have structure internally and externally. Now, both hold significance to the

company’s success but one is not more valuable.

An organization's culture defines the proper way to behave within the organization. This

culture consists of shared beliefs and values established by leaders and then communicated

and reinforced through various methods, ultimately shaping employee perceptions, behaviors,

and understanding. When employees feel that bosses and managers care about their personal

happiness – and not only the company's net revenues – loyalty develops. This helps build

employee buy-in to the vision of the company and set higher goals that have a wave of

positive energy behind them (Karagöz, & Akgün, 2015).

Looking at Company A and Company B, they are not focusing on their infrastructure to achieve

the desired success. Both companies are not taking advantage of technology and revamping

their workforce to be competitive in the market. Both must be open to change to be leaders in

the said market.

Regards,

Tyler

Reference

5/8/22, 12:28 PM 8-1 Discussion: Performance and Organizational Capabilities (Part Two) - MBA-620-X4689 Measuring Success in an Org 22TW4

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Karagöz, I. B., & Akgün, A.,E. (2015). THE ROLES OF IT CAPABILITY AND ORGANIZATIONAL

CULTURE ON LOGISTICS CAPABILITY AND FIRM PERFORMANCE. Journal of Business

Studies Quarterly, 7(2), 23-45. https://ezproxy.snhu.edu/login?

qurl=https%3A%2F%2Fwww.proquest.com%2Fscholarly-journals%2Froles-capability-

organizational-culture-on%2Fdocview%2F1755031979%2Fse-2

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Performance and Organizational Capabilities Edgar Romero posted May 8, 2022 3:26 PM Subscribe

Hello everyone,

I have been thinking about the first question and I must confess that it is a difficult one to answer. In ‘most’ cases, I agree that highly-performance organizations emphasize their capabilities more than actual performance. Organization capabilities are the expertise, strategic assets, and collective skills that companies utilize to get work done and execute their business strategies (Smallwood & Ulrich, 2014). In my opinion, all of these resources are vital in terms of a company’s performance. However, there are successful entities that are result-driven and only care about the end goal. For instance, Steve Jobs was an autocratic leader who encouraged employees to focus on the company’s vision, regardless on how the job was done. We can argue whether his leadership style was ethical or not, but not against the success of his companies. In short, I agree with the statement above, but I believe it requires a minor modification. “In most cases, the best-performing companies care less about performance and more about their organizational capabilities.”

An organization’s culture has a direct impact on capabilities and performance. leaders influence a company’s culture by communicating goals, setting expectations, and stablishing the business model. Culture is then transmitted to employees through the onboarding process, orientations, and a series of trainings (Carabelli, n.d). These values influence companies’ daily operations in a number of ways. For example, leaders who promote innovation tend to have a workforce that thinks outside of the box. This philosophy leads to new ideas, improved processes, and enable companies to

5/8/22, 12:28 PM 8-1 Discussion: Performance and Organizational Capabilities (Part Two) - MBA-620-X4689 Measuring Success in an Org 22TW4

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adapt to the ever-changing business environment. On the other hand, there are organizations that are more methodical and follow strict rules. The leaders of these companies tend to impose a set of guidelines and procedures that all employees must obey.

Although Companies A and B are part of the airline industry, there are clear cultural distinctions among the two. Company A’s sales are comprised by two-thirds of returning customers. This figure illustrates an efficient customer service and a lack of advertisement. The excellent client satisfaction is primarily driven by employees going the extra mile. The staff offers special threats to passengers and assures that everyone has a pleasant experience. Furthermore, A offers twice as many baggage handlers, check-in attendants, and customer service specialists. The main concern with this company is the elevated cost of its services. Meanwhile, Company’s B culture is driven by its new leader’s beliefs of moving forward through the adoption of an agile workforce, empowering employees, and promoting innovation. B’s new president has a higher commitment towards sustainability. She promotes environmental awareness and moving towards a net-zero carbon footprint. As the organization is shifting to a more technological and integrated business model, there is evident skepticism in some of the more tenured employees. Even though the company is currently in a healthy financial state, the skeptisism may have a long-term negative impact on the company’s performance.

References:

Carabelli, C. (2016, October 26). How is organizational culture passed to new employees? Small Business - Chron.com. https://smallbusiness.chron.com/organizational-culture-passed-new- employees-14078.html

Kassim, N. (2021, December 15). Steve Jobs's leadership style and what we can learn from it. Idea Drop | Idea Management Software. https://ideadrop.co/customer-success/steve-jobs-leadership- style-what-we-can-learn/

Smallwood, N., & Ulrich, D. (2014, August 1). Capitalizing on capabilities. Harvard Business Review. https://hbr.org/2004/06/capitalizing-on-capabilities

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Shreck Performance and Organizational Capabilities Tony Shreck posted May 8, 2022 11:17 AM Subscribe

For your initial post, consider the following statement: “The best-performing companies worry

less about performance and more about their organizational capabilities” (Bititci, 2015).

5/8/22, 12:28 PM 8-1 Discussion: Performance and Organizational Capabilities (Part Two) - MBA-620-X4689 Measuring Success in an Org 22TW4

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Ana Reiss - Performance and Organizational Capabilties Ana Reiss posted May 3, 2022 9:44 PM

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Last post 18 hours ago by Lydia

Beiter

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Hi Class,

When considering the statement “The best-performing companies worry less about

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Performance and Organizational Capabilities Christina Bozeman posted May 1, 2022 7:30 PM

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Last post 18 hours ago by Lydia

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Hello class,

"The best-performing companies worry less about performance and more about their

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Module 7/8 Discussion: Organizational Capabilities Ryan Mullen posted May 7, 2022 5:36 PM

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“The best-performing companies worry less about performance and more about their

organizational capabilities” (Bititci, 2015).

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Module 7/8 Discussion: Organizational Capabilities Maureen Dionne posted May 6, 2022 1:18 PM

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I do not think it is possible to separate performance from organizational structure, culture, and

capabilities. I think there is certainly some merit to the statement, and examples of

i ti th t h t f th i biliti f hi h i t h l d more

Module 7 & Module 8 - Andre'a Alston Andre'a Alston posted May 5, 2022 11:58 PM

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Good Evening Everyone, I hope that your week has gone well. In relation to the statement “the best-performing companies worry less about performance and more about their organizational capabilities

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Colton Brannon Mod7/8 Discussion Colton Brannon posted May 5, 2022 10:05 AM

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Organizational capabilities are considered as things that an organization uses to get the job done while satisfying customers and carrying out the vision. These capabilities resonate from inside of the organization and can lead it to success. Examples of this may include innovation, the culture within the organization the ability to adapt and more With that being said I do think that organization

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Drake Talles Module 7 Discussion Drake Talles posted May 4, 2022 10:13 PM Subscribe

Do you agree with the statement above (“The best-performing companies worry less about performance and more about their organizational capabilities”)? Why or why not?

I can get behind this statement to a certain extent, but don’t necessarily agree with it at face

5/8/22, 12:28 PM 8-1 Discussion: Performance and Organizational Capabilities (Part Two) - MBA-620-X4689 Measuring Success in an Org 22TW4

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Module 7-8 DQ Performance and Organizational Capabilities Miranda Hric posted May 4, 2022 9:24 AM

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Do you agree with the statement above? Why or why not?

Yes I agree with the statement: “The best-performing companies worry less about

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DQ 7-1 Performance and Organizational Capabilities Heather Rardin posted May 3, 2022 1:01 PM

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Hello, everyone…

In considering the phrase “The best-performing companies worry less about performance and more

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Performance and Organizational Capabilities Terrell McGhee posted May 2, 2022 9:43 PM

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I agree that capabilities in an organization play a significant role compared to

performance. These capabilities include expertise in the firm, abilities, and skills. They

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8:1 Discussion: Performance and Organizational Capabilities Lydia Beiter posted May 2, 2022 8:12 PM

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I do agree with the statement, “The best-performing companies worry less about performance and more about their organizational capabilities” (Bititci, 2015). By i i fl d i ti l biliti d i t i i th th t

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