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7-IRE347-TrainingDelivery.pdf

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IRE347 TRAINING & DEVELOPMENT Anny Fong M.Eng, MBA, LL.M, PMP

July 25, 2022

Agenda

¨ Common questions from exit cards ¨ Recap from previous class ¨ Training Delivery ¨ Case Discussion ¨ A look into the (near) future ¨ Group work

Common questions from exit cards

¨ When employees study at home, ¤ How do we ensure that they have the right tools? ¤ How do we monitor the learning progress? ¤ What happens if employees fall behind on their training? ¤ How can a manager manage an employee if they are not as productive as they

can be? ¨ What are declarative knowledge and procedural knowledge? ¨ Is there training to train the trainer on technology? ¨ Are there disadvantages to using VR technology? ¨ Will technology-based training replace traditional training? ¨ How can we make technology friendly for everyone? ¨ With the shift to Web 2.0/3.0, how will the content of the training be affected? ¨ How can technology be used to train medical professionals? ¨ Is there a specific organization that would benefit from technology-based

training? ¨ What are some ways to gauge employee engagement in technology-based

training formats? ¨ Do you think that future generations would never attend physical classes?

Quick recap of previous class

¨ Technology-based training ¤ Training methods

¨ Instructor-led vs. self-directed training ¨ Technology-based training formats ¨ Communities of Practice ¨ Evolution of WWW ¨ Synthetic learning environments ¨ Gamification ¨ Considerations for technology-based training ¨ Effectiveness of technology-based training

First impressions of Training Delivery

¨ Kahoot!

¨ To participate, join at ¤ www.kahoot.it or Kahoot! App ¤ Enter the game PIN when it’s time

https://create.kahoot.it/share/t-d-class-7/583db7a5-ff51-43b7-9834-bf53422792f8

http://www.kahoot.it/

Training Delivery – At A Glance 6

Training delivery activities

How to train the trainers

Who is the

trainer

Who should attend

Planning Considerations 7

Lesson plan

Trainer qualities

Logistics Schedule

Administration

Ethics

Image sources: The Noun Project: Planning by Becris, logistic by Smallike, Smile by Saepul Nahwan, schedule by Graphixs_Art, Files by Bieu Tuong, ethical by Dairy Free Design

Training Delivery Activities 8

Lesson Plans 9

¨ Blueprint that outlines the activities (and the sequences of activities) that will take place in the training program

¨ Cohesive unit of instruction with a specific learning objective

Lesson Plan - Example 10

Qualities of an effective trainer 11

SME

Ability to make material interesting

Expressiveness

Engaging

Use of seductive details

Be careful though!

• Seductive details an be entertaining and interesting

• Consider relevance to material and training objectives

• Can impair learning and retention (seductive details effect)

Image sources: The Noun Project: verified by Ikipoh, sparkle by Petra Cuschieri, expression by Andi, talent by WEBTECHOPS LLP, Story by Pixel Bazaar

Training logistics 12

Training materials and

equipment

•What expendable items do you need? •What equipment do you need?

Training site

•Where will the training take place? •Can you access the location prior to training? •Is location conducive to learning?

Seating arrangement

•Can facilitate or limit trainee involvement and participation •Can energize or inhibit trainees •Communicates trainer's style •Considerations for a virtual setting?

Training schedule 13

Trainees

Best time of date/week/year?

During business hours or after hours?

Be sensitive to needs and desires of employees and their supervisors

Trainer

Availability of training site, equipment, and materials

Massed vs. distributed practice (e.g. big bang vs. piecemeal)

Other commitments and/or competing priorities

Training Administration 14

Stakeholder communications

Confirmation & Enrollment

Pre-session materials

Site, supplies, equipment logistics

Budget considerations

Records (previous and current)

Scheduling

Other trainers and resources

Image sources: The Noun Project: Money Bag by Susan, stationery by Design Circle, papers by hafiudin, Add User by Douglas Machado, Communication by juli, Job Description by Massupa Kaegahya, schedule by Graphixs_Art, people by Valeriy

Ethics 15

Implementing the training program 16

Learning climate

Gagné's 9 Events of

Instruction Closing

Learning climate 17

¨ Elements to enable learning climate is positive and is conducive to learning

Pre-arrival factors

Greet participants

Facility and environment

is appropriate

Trainer's style and

behaviour

Gagné’s 9 Events of Instruction 18

¨ External events that are designed to help learning occur ¤ Stimulate and activate trainees’ internal

processes, which then lead to learning

Gain attention

Describe objectives

Recall of prior

knowledge Present material

Provide guidance for

learning

Performance practice

Provide informative feedback

Assess performance

Enhance retention and

transfer

Closing a Training Program 19

¨ Include a closing activity that signals the successful completion of the program

¨ Event/form of recognition is common ¨ Lasting impression should be that the next

step is a change in behaviour and performance

Common training delivery problems 21

¨ Main categories: ¤ Problems pertaining to

the trainer ¤ Problems pertaining to

how the trainer relates to the trainees

¤ Problems pertaining to the presentation techniques

Common training delivery problems (and how to overcome them!)

Common Problem How to overcome? Fear • Be well-prepared and have a details lesson

plan • Acknowledge the fear and use self-talk

Credibility • Have the attitude of an expert • Share background/experiences

Personal experiences

• Share relatable experiences • Share analogies of famous people/situations

Difficult learners • Respectfully confront the individual (preferably privately)

• Use small groups to overcome timid behaviour Participation • Use open-ended questions

• Plan small-group activities

Note: There can be other problems and solutions too!

Common training delivery problems (and how to overcome them!)

Common Problem How to overcome? Timing • Run through the material ahead of time

• Build in slack; identify what “must be covered” and what is “nice to cover”

Adjusting instruction • Request feedback from the trainees • Plan to revisit the plan at certain junctures

Questions • Paraphrase question to ensure all trainees to understand

• Anticipate key questions Feedback • Be on the lookout for informal feedback

• Summative evaluations Media, materials, facilities

• Preparation ahead of time (dry runs if possible) • Have a backup plan

Note: There can be other problems and solutions too!

Common training delivery problems (and how to overcome them!)

Common Problem How to overcome? Opening, closing techniques

• Create a relaxed atmosphere • Develop a list of ideas based on

experimentation and observation • Summarize course contents • Thank participants for their time and

contribution Dependence on notes

• Notes can be helpful • Integrate visual cues/key words

Note: There can be other problems and solutions too!

The Houghton Refrigeration Company Breakout Discussion

Enter your responses in the section dedicated to your group

1. As the “training” that Bill conducted did not go well, you are now tasked with developing a simple lesson plan for this safety activity.

2. Of the many training problems discussed, identify three that you may think would occur during the training. How would you overcome them?

3. What could be some practical challenges after implementing this training?

Summary 26

¨ Lesson plans ¨ Qualities of an effective trainer ¨ Logistics ¨ Scheduling ¨ Administration ¨ Ethics ¨ Learning climate ¨ Gagné’s 9 Events of instruction ¨ Closing training ¨ Common problems and possible solutions

Exit cards! 27

¨ Before you leave today, please fill in the exit card ¤ Instead of an ‘attendance’ sign in ¤ Opportunity to reflect on today’s class

¨ Quercus > Quizzes > Exit Card – Class 7

Looking Forward

July 27 •Transfer of

training •“The School

board” case

Aug 3 •Project

check-ins

Aug 8 •Evaluating

training

Aug 10 •Training

programs

Image sources: The Noun Project: Crystal ball by Sumit Saengthong, transfer by Bernd Lakenbrink, waving hello by Zach Bogart, evaluation by Dinosoft Lab, collection by Markus