Information Technology Integration

1. What business capabilities are enabled by digital signatures and XML?

2. What are some of the potential benefits of B2B applications that use the Internet?

3. What is one of the ways that the dot-com meltdown in the United States during the early 2000s influenced the growth of e-business in this country?

4. How does a company that is a dot-com intermediary earn revenues?

5. Provide an argument to either support or refute the following statement: In B2B applications, the customer holds the greatest power.

6. Briefly describe some online experiences that you have had with good customer service and/or poor customer service.