Discussion: Chapter 6: Contracts

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This is the primary document that explains the relationship between you and AT&T when you subscribe to postpaid wireless service from AT&T. If you are an enterprise customer (business or government), click here for additional terms that govern your use of AT&T's wireless service.

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"AT&T" or "we," "us" or "our" refers to AT&T Mobility LLC, acting on behalf of its FCC-licensed affiliates doing business as AT&T. "You" or "your" refers to the person or entity that is the customer of record.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION, INCLUDING OUR USE OF YOUR LOCATION INFORMATION (SEE SECTION 3.6). THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.

This Agreement, including the AT&T Privacy Policy located at att.com/privacy, Customer Service Summary, and terms of service for wireless products, features, applications, and services ("Services") not otherwise described herein that are posted on applicable AT&T websites or devices, and any documents expressly referred to herein or therein, make up the complete agreement between you and AT&T and supersede any and all prior agreements and understandings relating to the subject of this Agreement.

1.0 TERM COMMITMENT, CHARGES, BILLING AND PAYMENT

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2.0 HOW DO I RESOLVE DISPUTES WITH AT&T?

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3.0 TERMS RELATING TO YOUR DEVICE AND CONTENT

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4.0 TERMS RELATING TO THE USE AND LIMITATIONS OF SERVICE

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Wireless Customer Agreement Table of Contents

1.1 What Is The Term Of My Service? How Can I Fulfill My Service Commitment? What are My Rights to Cancel Service and Terminate My Agreement?

1.2 What are AT&T's Rights to Cancel My Service(s) and Terminate My Agreement?

1.3 Can AT&T Change My Terms And Rates? 1.4 How Will I Receive My Bill?

What Charges Am I Responsible For? How Much Time Do I Have To Dispute My Bill?

1.5 How Does AT&T Calculate My Bill? 1.6 Are Advance Payments And/Or Deposits Required? 1.7 What if I fail to pay my AT&T Bill when it is due? 1.8 What Happens If My Check Bounces? 1.9 Are There Business or Government Benefits? 1.10 Who Can Access My Account and for What Purpose? 1.11 How will AT&T communicate with me about my Service?

2.1 Dispute Resolution By Binding Arbitration 2.2 Arbitration Agreement

2.3 Puerto Rico Customers

3.1 Your Device 3.2 Where and How Does AT&T Service Work? 3.3 What Information, Content, And Applications Are Provided

By Third Parties? 3.4 How Can I Get Mobile Content?

3.5 Am I Responsible If Someone Makes A Purchase With My Device?

3.6 Does AT&T Collect Location-Based Network Performance Information From My Device? Can I Use Location-Based Services With My Device?

3.7 What If My Device Is Lost Or Stolen?

4.1 What Are The Limitations On Service And Liability? 4.2 How Can I Use My AT&T Service? 4.3 Who Is Responsible For Security? 4.4 How Can I Use the Software? 4.5 How Can I Use Another Carrier's Network (Off-Net

Usage)? 4.5.1 Voice

4.6 How Do I Get Service Outside AT&T's Wireless Network (Roaming)? 4.6.1 International Services

4.6.1.1 International Long Distance 4.6.1.2 International Long Distance Text, Picture & Video

Messaging 4.6.1.3 International Roaming

5.0 WHAT VOICE SERVICES DOES AT&T OFFER?

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6.0 WHAT DATA AND MESSAGING SERVICES DOES AT&T OFFER?

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7.0 AT&T Wireless Home Services

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8.0 ARE THERE OTHER TERMS AND CONDITIONS THAT APPLY TO FEATURES AND APPLICATIONS?

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9.0 WHAT IS AT&T ROADSIDE ASSISTANCE & OPTIONAL AT&T MOBILE INSURANCE?

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10.0 WHAT OTHER TERMS AND CONDITIONS APPLY TO MY WIRELESS SERVICE?

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4.5.2 Data 4.5.3 Messaging 4.5.4 Notice

4.6.1.4 International Data 4.6.1.5 Data Global Add-Ons and Global Messaging

Plans/Packages 4.6.1.6 Data Connect Global/North America Plans 4.6.1.7 Cruise Ship Roaming 4.6.1.8 International Miscellaneous

5.1 What Are The General Terms That Apply To All AT&T Voice Rate Plans?

5.2 Voicemail 5.3 Voicemail-To-Text (VMTT) 5.4 Unlimited Voice Services 5.5 Caller ID 5.6 Rollover® Minutes 5.7 Mobile To Mobile Minutes 5.8 FamilyTalk® Plan 5.9 A-List®

5.10 AT&T Viva Mexico℠ ("Mexico Plan") & AT&T Nation®/FamilyTalk® With Canada ("Canada Plan")

5.11 AT&T Unity℠ And AT&T Unity℠-FamilyTalk® Plans Requirements 5.11.1 Eligibility Requirements 5.11.2 AT&T Unity℠ Minutes

5.12 VoiceDial Services 5.13 AT&T Messaging Unlimited with Mobile to Any Mobile

Calling Feature

6.1 What Are The General Terms That Apply To All Data And Messaging Plans?

6.2 What Are The Intended Uses Of AT&T's Wireless Data Service?

6.3 What Are The Voice And Data Plan Requirements? 6.4 How Does AT&T Calculate My Data Usage/Billing? 6.5 Text Messaging And Picture/Video Messaging 6.6 Unlimited Messaging 6.7 Mobile Email 6.8 Mobile Video 6.9 AT&T Wi-Fi Services 6.10 DataConnect Plans

6.10.1 What Are the General Terms that Apply to All DataConnect Plans?

6.10.2 Data Global Add-On/DataConnect Global Plans/DataConnect North America Plans

6.11 AT&T DataPlus℠/AT&T DataPro℠ Plans 6.11.1 AT&T Data Plans With Tethering 6.11.2 Blackberry® Personal 6.11.3 Blackberry® Connect; Blackberry Enterprise;

Blackberry International 6.12 GOOD Plan 6.13 Microsoft® Direct Push 6.14 AT&T Mobile Share Plans (with Unlimited Talk and Text) 6.15 AT&T Mobile Share - Data Plans (for Data-Only Devices)

7.1 AT&T Wireless Home Phone Service 7.2 Wireless Home Phone and Internet Service

9.1 AT&T Roadside Assistance 9.2 Optional AT&T Mobile Insurance, AT&T Mobile Protection Pack & AT&T Multi-Device Protection Pack

11.0 WHAT TERMS APPLY ONLY TO SPECIFIC STATES?

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10.1 Intellectual Property 10.2 Severability 10.3 Assignment; Governing Law; English Language

10.3.1 Assignment 10.3.2 Governing Law 10.3.3 English Language

10.4 Lifeline Services 10.5 Trial Services 10.6 NOTICE REGARDING TRANSMISSION OF WIRELESS

EMERGENCY ALERTS (Commercial Mobile Alert Service)

11.1 California: What If There Are Unauthorized Charges Billed To My Device?

11.2 Connecticut: Questions About Your Service 11.3 Puerto Rico