Assignment - PMP Overview

"Online Retail Grocery Store website’s software development implemented by the "Kroger Company

The Project Charter formulates the practical requirements and documents the high-level description of the Implementation of new customer rewards programs, Implementation of new customer rewards programs, delivery of ordered retail products and Mobile Checkout system that should meet these requirements and result from the project.

The Project Charter is formal document which is signed by the project sponsor and formally approve the project's existence. It provides the project manager with authority to use the organizational equipment, materials in the project completion process.

The approval of the project charter officially initiates the project with the kickoff.

The project consists of various phases of the project, the charter can be modified to enhance or change the decisions taken during the previous phases of the project Charter development. In those scenarios, the charter can be re-issued and signed as amended.

The project will examine and identify the procedures required for developing a website for online retailers implemented by Kroger Company and online website will encompass a blend of business models.

The website will explain these modes in the entire course of the business. Every business operation of the company will be examined and incorporated into the website.

The project team has different members who will be tasked with comprehensive and far-reaching commerce research to disclose possible online retail websites' possible solutions. As a result, the project team will have more in-depth knowledge of handling website development from a company perspective.

On developing the e-commerce website for the mentioned company, there will be consideration of the following business techniques: the business to business model, business to customer model, and peer to peer model.

Market Demand:

The organization got its own market demand from its customers through having more online sales of the retail departments. As retail companies deal with other departments also such as auto, pharmacy and electronics where online sales has got more demand.

Organization Need:

The sponsor of the project has decided to authorize a new project team to initiate the project to increase more revenue in sales operations by starting new features such as new customer rewards programs, instore navigation system and mobile checkout where this can bring tremendous growth. So, the project team gather the requirements, documents, develops, tests in each and every environments and later deployed into production where close monitoring happens on the return on investment.

Customer request:

The customer requests in the form of new requirements are been valued a lot by the organization in terms of gathering and also changing the requirements as per the convenience and needs. So, this would add more value to the project and the organization as well.

Technological Advance:

The project is also meant for enhancement in the current technologies by implementing emerging latest technologies where customer demand is more and organization meets the customer expectations according to the latest trends. Technological advancements includes mobile application utilization services and less physical contact which is built by the organization through a project delivery.

Legal requirement:

Since, the project is been done in the pandemic times. It is important for the organization to follow the legal requirements in the name of government rules i.e. both state and federal, following correct guidelines and protocols.

Social Needs:

As the organization is good enough understanding the social needs correctly since in this pandemic every customer has a wish to do shopping through online and moreover mobile application system where services are done without point of physical contact.

The online grocery websites to be executed by the Kroger Supermarket provides a solution to the lag time that periodically causes complaints among the customers. Therefore, the company needs online platforms for improving service delivery and reduce the lag time. Moreover, it is geared toward driving the connection between the online inventory and the cash register.

The moment an item is purchased, it will be eliminated from the list. This will inform the customer that an item is within the stock, will be ultimately examined to be out of stock, which is unpleasant moment for the customers.

Enhancing the customer experience will lead to high impacts in terms of revenue and volume of sales. Therefore, it is against this backdrop that this part seeks to develop measurable objectives that denote the organization's reason to carry out this project.

The project bring best customer experience in finding the products what they need in the stores when the physical visits are made through instore navigation system scanning.

Business Goal 1: Customer experience

· Project Objective 1.1:

To add value to customers through increase their experience

· Project Objective 1.2:

To enhance customer experience through ensuring availability of time and convenience

· Project Objective 1.3

To ensure customers shop at the comfort of their homes and places of work.

Business Goal 2: Increase Revenues

· Project Objective 2.1

To enhance or increase the company's revenue by reaching out to online retail shoppers

· Project Objective 2.2

To increase the volume of sales and brand recognition of the organization.

Business Goal 3: Increase Efficiency and Productivity

· Project Objective 3.1:

To increase service delivery through the improvement of various processes and services application solutions

· Project Objective 3.2:

At the same time, organizational, business, and customer time reduce the number of hours used in traveling to a physical store.

· Project Objective 3.3:

To increase the company management, especially the customer relationship.

Kroger is among the leading supermarkets and has grown by developing acquisitions and possessing its outlets. The online website will concentrate on specialized food and drink, which comprises the diversified product portfolio, including electronics and retailing. The process will also provide green or fresh vegetables. There will be the procurement of supplies, establishing the marketing, procurement, and other operations. It is setting the store operation policies, which entails the hour of operations.

High-Level Requirements

To build a successful online retail store, the project shall need a considerable number of resources. For the project, the resources identified for achieving different meanings in the project. One of the requirements is the domain name and address in which the internet users will access the online retailing website. The online website will need a hosting provider to allocate space on the website server for the online retailing webpage to keep the required information. There is a requirement for a payment processor, which will be used to provide the consumer with a chance of paying for their product online. The availability of internet data is an essential requirement for the product to enable such a website's successful operations

Funding is another essential requirement, which the sponsor will fund. The project is estimated to take 15 months, and the funding will be needed for remuneration of the salaries, licenses, maintenance, consultations, and rents—the anticipated cost of about $10 million. Moreover, human resource is another vital requirement because they will be needed to work on the project. They include the IT specialists, HR managers, advocates, banding contractors, and coordinators. The estimated financial plan for human resources is $2 million. Lastly, equipment will be used during the project, comprising the furniture, computers, and other related resources.

The execution of these software application enhancement or improvements could cause delays in customer experience. The enhancements are modified to reduce the amount of time it takes inventory to be removed from the system. The upgrades may lead to slow networks that increase the amount of time it takes to receive their items. There could also be items marked out of stock in the inventory that have not to be placed back on the shelf. After all the enhancements are been deployed into production, still there are chances of having issues in customer’s end such as unable to find their exact need.

During chartering on the online website undertaking, it is assumed that there are many issues in the implementation, which could be linked with workers and failures associated with technological improvement. Moreover, the absolute accuracy of the project will be challenging to control and monitor. To initially evaluate this undertaking and its progress will be carried out at particular locations. Thus, based on this backdrop, the following are constraints and assumptions in this project.

Constraints:

· Time limitation: The project has got its own start and end date where there is project schedule which is fixed and project needs to be completed within the deadline.

· Compliance constrain: In project while managing the requirements needs a process change from As-Is To-be where the everything needs to be changed or modified from the beginning.

· Financial limitations: The project has got its own budget, still even though there is a contingency allocated, the project team needs to be accomplished within the allocated budget.

Assumptions

· All the products/items will be scanned into the platform when they arrive and before entering to the market in online application system.

· The products are stocked in suitable locations and returned within a reasonable timeframe as in the retail domain, the requirements often change a lot where modification needs to be happened.

· Promotional products will be taken away from the products available alongside the damaged products.

Summary Milestone Schedule

Preapproved Financial Resources

Key Stakeholder List

The project sponsor will be responsible for authorizing the project through one signature which can enable the project team to complete the project

· The application is accessible to the project team and few selected users by the organization.

· Correct scheduling and budget allocations in the project

· Deciding the number of resources required in the project.

· Organization make sure customer is more satisfied and later come up with positive feedback and later come up with new requirements

· The is a must to gather the intended users' data information, which will illustrate the number of people who will use the platform.

· The quality of the project charter should be in quality condition, especially a very user-friendly website design.

· The users should be able to navigate through the designed website freely once the application goes live into the production.

· The project is identified, and allocated roles are demonstrated early in the project as the project is commencing.

· The project manager will take part in the project charter's development since this is a document that gives him the authority/power to employ the company's assets to finish the project.

· Project manager has the role of ensuring the achievement of the project objectives are being met.

· The project manager tracks the project progress in MS project on how the application is developed and deployed correctly as per schedule.

Signed/Project sponsor(s) or charter approving authority

The signatures of the individuals identified in this document show the approval and acceptance of the formal project charter. The sponsor's representative should be provided with the powers to put the organization's resources to the undertaking. The project manager can carry on with the project as indicated in the Charter.

Appendixes

Key Performance Indicators

References

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Stepper, M., & Kurth, D. (2020). Transformation strategies for inner-city retail locations in the face of E-commerce. Proceedings of the Institution of Civil Engineers-Urban Design and Planning, 173(5), 159-170.

Tsou, J. C. (2017). Lean Service On An Online Wallet Store. Business and Management, 9(4).