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5-IRE347-OnandOffTheJobTraining.pdf

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IRE347 TRAINING & DEVELOPMENT Anny Fong M.Eng, MBA, LL.M, PMP

July 18, 2022

Agenda

¨ Common questions from exit cards ¨ Recap from previous class ¨ Off-the-job training ¨ Off-the-job training ¨ Case Discussion ¨ A look into the (near) future ¨ Group work

Questions from exit cards ¨ In what ways has training changed since COVID? (e.g. WFH) ¨ Is EMT only done online? Can it be done in person? ¨ Wouldn’t error management training demotivate trainees if they

aren’t aware of the method? ¨ Is EMT useful in all situations? ¨ Under what circumstances does error-avoidance training outperform

EMT? ¨ Is it better to have an outside power/authority monitor our training? ¨ What factors should be taken into account when considering

outsourcing part of or all of the training development/facilitation? ¨ What happens if we outsourced training and it turns out to be

ineffective? ¨ How do we enable trainers to avoid bias? ¨ What job opportunities are there related to training in an

organization?

Quick recap of previous class

¨ Training design activities ¨ Training objectives ¨ Build or buy decisions ¨ Training content ¨ Training methods ¨ Pre-training interventions ¨ Error-management training

First impressions of on/off-the-job training

¨ Kahoot!

¨ To participate, join at ¤ www.kahoot.it or Kahoot! App ¤ Enter the game PIN when it’s time

https://create.kahoot.it/share/t-d-week-5/59228ae9-29f5-4c1f-a908-8552341c33c2

http://www.kahoot.it/

Off-the-job training 6

W ha

t is

it?

•Techniques used to stimulate learning

•Takes place outside the work setting (e.g. in a classroom)

W he

re is

it fo

un d

? •Instructor-led classroom training is primary and most-popular method in Canada/US

•1/3 of Canadian workers found in- house, instructor- led training to be most valuable

M e

th o

d s •Lecture

•Discussion •Case

study/incident •Role plays •Simulations •Games •etc.

Image sources: The Noun Project: what by amante de icono, nature by Popular, method by Kukuh Wachyu Bias

Off-the-job training – Considerations 7

• Variety of training methods • Can tailor a program to the needs and preferences of the trainees • Trainer has control over the training environment • Scale (higher # of trainees)

• Can be more costly than on-the-job training ▸Direct costs ▸Opportunity costs • Differences in training vs. work environment can make it difficult to apply the training on the job

On-the-job training 8

W ha

t is

it?

•Training takes place at the trainee’s workstation from a supervisor or experienced co- worker

W he

re is

it fo

un d

? •Almost everywhere!

•Most common training method

•Has been used for centuries M

e th

o d

s •Job instruction training (formal)

•Performance aid •Job rotation •Apprenticeship •Coaching •Mentoring

Image sources: The Noun Project: what by amante de icono, nature by Popular, method by Kukuh Wachyu Bias

On-the-job training – Considerations 9

• When process is carefully planned and structured, it can be highly effective and efficient

• “Trainers” aren’t trained • Bad attitudes and work habits are perpetuated • Trainer may be worried that trainee will take their job • Training outcomes might not be clear; the “why” is missing • May require trainee to do the “dirty work” • Correct incentives may not be in place • Can be inefficient and ineffective

On-the-job training – Considerations 10

Preparation Instruction Performance Follow-up

Steps to a formalized, structured, systematic approach to on-the-job training:

Image sources: The Noun Project: checklist by Mada Creative, teach by MRK, working by Nathan Tatah, review by Rinaros 79

On-the-job training – Real-life example 11

Core Questions ¨ How does this fit into the larger

picture ¨ How to troubleshoot if something

went wrong? ¨ Documentation?

Considerations ¨ Incentives

¤ Trainer ¤ Trainee

¨ Longer-term design and strategy

Press this button and then press that

button

But why?

Because that’s how it’s done

Will I be needed

anymore?

Apprenticeships 12

¨ Primary method of training for skilled trades workers in Canada

¨ In Canada, the apprenticeship system has 65+ regulated occupations

¨ Regulated through partnership among government, labour, and industry

¨ Benefits include ¤ Higher retention, lower turnover ¤ Two-way skills development (apprentice and

journeyperson) ¤ Higher quality work and productivity ¤ Improved safety ¤ Improved company reputation

Coaching and mentoring 13

Coaching

• Let’s enable you to perform your role

• Goal is to provide employee with tools, skills, and opportunities for growth and development

• Form and maintain relationship between coach and employee

• Coaching agreement/contract could include personal development and objectives

Mentoring

• Let’s navigate your career and the organization

• Senior member of org takes personal interest in supporting the career of a junior employee

• Provide career and psychosocial support

• To be effective, mentoring programs need to have • Careful selection • Structure • Support from management