Business report.. Deliverable 2

5. Manager and client’s communication

4. Cultural aspects of business communication towards success

Project Timeline

Responsibility Table

Bibliography

Finalised subtopics

1. Good art of business communication to win

Source 1: Assertiveness – A Win-Win Approach to Business Communication.

Reference: T. (2018). Assertiveness – A Win-Win Approach to Business Communication. IUP Journal of Soft Skills., 12(2), 48-56. Retrieved March 2, 2019.

Source 2: Do You Want to Work in Tall Buildings?: The Art of Good Business Communication

Reference: H. (2018). Do You Want to Work in Tall Buildings?: The Art of Good Business Communication. Journal of Pension Benefits., 25(2), 21. Retrieved March 2, 2019.

2. Dependence upon social Apps and social orders for business communication

Source 1: The Business Case for an Employee Communication App.

Reference: The Business Case for an Employee Communication App. (2018). Harvard Business Review Digital Articles, 6-10. Retrieved March 2, 2019

Source 2: Organizational Communication and Social Order

Reference: L. (2018). ORGANIZATIONAL COMMUNICATION AND SOCIAL ORDER. Economics, Management, and Financial Markets, 13(3), 148. Retrieved March 2, 2019.

3. Management communication

Source 1: Management and Managerial communication

Reference: I. B. (2017). Management and Managerial communication. Valahian Journal of Economic Studies;, 8(4), 91-100. Retrieved March 2, 2019.

Source 2: Corporate Communication Management. A Management Approach.

Reference: M. (2017). Corporate Communication Management. A Management Approach. Valahian Journal of Economic Studies., 8(2), 103-110. doi:10.1515/vjes-2017-0023.

4. Cultural aspects of business communication towards success

Source 1: Transformational Leadership Communication in Developing Countries' Business Environment.

Reference: M. (2018). Transformational Leadership Communication in Developing Countries' Business Environment. Journal of History, Culture & Art Research, 7(2), 259-264. doi:10.7596/taksad.v7i2.1436

Source 2: The Theoretical Foundation for Intercultural Business Communication: A Conceptual Model.

Reference: V. (2000). The Theoretical Foundation for Intercultural Business Communication: A Conceptual Model. Journal of Business Communication. 37(1), 39-57. doi:10.1177/002194360003700102

5. Manager and Client’s communication

Source 1: Satisfaction with managers’ use of communication channels and their effect on employee-organisation relationships

Reference: Starc, Jasmina3, E. A. (2018). 2. Satisfaction with managers’ use of communication channels and their effect on employee-organisation relationships. Journal for East European Management Studies., 23(4), 559-578. doi:10.5771/0949-6181-2018-4-559

Source 2: From Where I Sit... Effective Client Communication --A Refresher on In-Person Communication.

Reference: R. (2018). From Where I Sit... Effective Client Communication --A Refresher on In-Person Communication. Journal of Pension Benefits, 25(3), 18. Retrieved March 2, 2019.

6. Measure effectiveness of communication & train students to communicate well

Source 1: A concept for measuring the effectiveness of communication in project teams.

Reference: M. (2018). A concept for measuring the effectiveness of communication in project teams. Journal of Economics & Management, 33(3), 63-79. doi:10.22367/jem.2018.33.04

Source 2: Intercultural Communication Apprehension and Emotional Intelligence in Higher Education: Preparing Business Students for Career Success. Business Communication

Reference: MacDonald, Patrick3, F. K., Primm, Charles1, & H. (2013). Intercultural Communication Apprehension and Emotional Intelligence in Higher Education: Preparing Business Students for Career Success. Business Communication, 76(4), 412-426. doi:10.1177/1080569913501861

CHOSEN AUM ARTICLES

· Assertiveness – A Win-Win Approach to Business Communication.

· The Business Case for an Employee Communication App.

· Satisfaction with managers’ use of communication channels and their effect on employee-organisation relationships.

· Organizational Communication And Social Order

· Transformational Leadership Communication in Developing Countries' Business Environment.

· Do You Want to Work in Tall Buildings?: The Art of Good Business Communication

· The Theoretical Foundation for Intercultural Business Communication: A Conceptual Model.

· From Where I Sit... Effective Client Communication --A Refresher on In-Person Communication

· Management and Managerial communication.

· Corporate Communication Management. A Management Approach.

· A concept for measuring the effectiveness of communication in project teams.

· Intercultural Communication Apprehension and Emotional Intelligence in Higher Education: Preparing Business Students for Career Success. Business Communication

REFERENCE APA STYLE

1. T. (2018). Assertiveness – A Win-Win Approach to Business Communication. IUP Journal of Soft Skills., 12(2), 48-56. Retrieved March 2, 2019.

2. H. (2018). Do You Want to Work in Tall Buildings?: The Art of Good Business Communication. Journal of Pension Benefits., 25(2), 21. Retrieved March 2, 2019.

3. The Business Case for an Employee Communication App. (2018). Harvard Business Review Digital Articles, 6-10. Retrieved March 2, 2019.

4. L. (2018). ORGANIZATIONAL COMMUNICATION AND SOCIAL ORDER. Conomics, Management, and Financial Markets, 13(3), 148. Retrieved March 2, 2019.

5. I. B. (2017). Management and Managerial communication. Valahian Journal of Economic Studies;, 8(4), 91-100. Retrieved March 2, 2019.

6. M. (2017). Corporate Communication Management. A Management Approach. Valahian Journal of Economic Studies., 8(2), 103-110. doi:10.1515/vjes-2017-0023.

7. M. (2018). Transformational Leadership Communication in Developing Countries' Business Environment. Journal of History, Culture & Art Research, 7(2), 259-264. doi:10.7596/taksad.v7i2.1436

8. V. (2000). The Theoretical Foundation for Intercultural Business Communication: A Conceptual Model. Journal of Business Communication., 37(1), 39-57. doi:10.1177/002194360003700102

9. Starc, Jasmina3, E. A. (2018). 2. Satisfaction with managers’ use of communication channels and their effect on employee-organisation relationships. Journal for East European Management Studies., 23(4), 559-578. doi:10.5771/0949-6181-2018-4-559

10. R. (2018). From Where I Sit... Effective Client Communication --A Refresher on In-Person Communication. Journal of Pension Benefits, 25(3), 18. Retrieved March 2, 2019.

11. M. (2018). A concept for measuring the effectiveness of communication in project teams. Journal of Economics & Management, 33(3), 63-79. doi:10.22367/jem.2018.33.04

12. MacDonald, Patrick3, F. K., Primm, Charles1, & H. (2013). Intercultural Communication Apprehension and Emotional Intelligence in Higher Education: Preparing Business Students for Career Success. Business Communication, 76(4), 412-426. doi:10.1177/1080569913501861

SUMMARY

Communication is the source to express a message from one person to another. There are several ways to communicate with each other. It might be a face to face communication, through messages, through phone calls and so on. But there is certain mannerism in communicating. In business, there is a limit to communicate. The business language of communication is quite different from others as it is short and precise. It does not have a lengthy conversation. The subtopics depict different sets of business communication and how they are postulated by the scholars in their research papers taken from AUM Library.

1. Good art of business communication to win

Source 1: Assertiveness – A Win-Win Approach to Business Communication.

Reference: T. (2018). Assertiveness – A Win-Win Approach to Business Communication. IUP Journal of Soft Skills., 12(2), 48-56. Retrieved March 2, 2019.

Evaluation: In this research paper, the author Mitashree Tripathy has elaborated the different kinds of communication styles and the importance of using an assertive type of communication in the business environment. Based on the opinion of Schwartz, assertiveness is expressed in his words as “assertive people take responsibility for expressing their opinions, and make every effort to communicate successfully even when their ideas or wishes conflict with the ideas of others”. There are some types of communication styles, and every style has different consequences in the business environment. The people who are having the habit of communicating in a passive style will always tend to disregard their right and will not be honest. They are unexpressive and apologetic in mannerism. This kind of communication would lead to mismanagement and lose or win situation. The active communicators are ambitious and energetic in their work. They are meant for their dominant character which would lead them to lose their control during any extreme business situations. Since the active communicators are more dominant and do not value the emotions of other people, this kind of communications is not recommended for the business world. The author has stressed assertive communication as the best communication style when compared to passive and active communication for monitoring business deals.

Source 2: Do You Want to Work in Tall Buildings?: The Art of Good Business Communication

Reference: H. (2018). Do You Want to Work in Tall Buildings?: The Art of Good Business Communication. Journal of Pension Benefits., 25(2), 21. Retrieved March 2, 2019.

Evaluation: Here the author Rebecca has given some tips for maintaining good communication for attaining success in business. She asks firstly to be concise in communicating. The content to be expressed should not be very short or very long. The important message to be delivered alone should accompany in business communication. Secondly, the businessmen should have a clear communication with his or her client so that their discussion could be moved forward without any doubts. In whatever types of communications, whether it is a face to face contact, email or through messages, the author asks to be accurate in our words. The wording should not be lengthy and blabbered. In this fastest world, business communication has become the most important factor in estimating a person’s behaviour. In those aspects, the person should be very concise about choosing a hat kind of communication to be done with the opponent party. Emails are highly suggested to be a decent way of communication that messages and phones call. Through concise, clear and accurate communication, one can build a good and strong relationship with their co-business workers. Based on the situation, the communication should be made.

2. Dependence upon social Apps and social orders for business communication

Source 1: The Business Case for an Employee Communication App.

Reference: The Business Case for an Employee Communication App. (2018). Harvard Business Review Digital Articles, 6-10. Retrieved March 2, 2019

Evaluation: In this current scenario, simply conducting meetings and communicating through circulars will not keep up the ideas and events of a company with their employees. Mere, they need to communicate through the internet. Here, this article has stressed the importance of internal communication of companies through the mobile application with the employees to improve the leadership skills and put forth the strategies of operations among them. Through social apps, one can keep up the communication with the employees who do not own a person corporate email addresses and moreover it is time-consuming and easy to access in the business environment. There are many communicators in business, who could not express their voice due to the shortness of time and lack of situation. But through a mobile application, the communicators can provide an effective voice with a wide range of employees and target them with vital information. The article has provided a survey report about the results of companies having effective internal communication, and they showed great efficiency, compliance, customer satisfaction, reduced risk factor and turnover.

Source 2: Organizational Communication and Social Order

Reference: L. (2018). ORGANIZATIONAL COMMUNICATION AND SOCIAL ORDER. economics, Management, and Financial Markets, 13(3), 148. Retrieved March 2, 2019.

Evaluation: George says that one’s distinctive character is revealed through his or her communication style. The way they interact with other people determines their character and attitude. A communication is impacted due to certain acts of people such as conflicting to reveal secrets, false communication, deceiving and fabricating media communication. The author has researched McKinsey & Company, Pew Research Center regarding the involvement of digital activities in the workflow, actions etc. for the betterment of organisation’s transformation, structural and management changes by the employees. The author has given a board introduction about organisational communication. He has provided some literature survey for the study and collected data from the chosen two companies. With this data, some results were analysed and depicted. Through keen research, George has provided some percentage wise data regarding the usage of social media by the employees in the chosen company and the reason for their involvement. For example; 37% of employees are depended upon social media to get a break in their work. While 26% of employees make or support professional connections through social media. 23% of people surf social applications to get some information that is beneficial for their work to sort out the problems etc.

3. Management communication

Source 1: Management and Managerial communication

Reference: I. B. (2017). Management and Managerial communication. Valahian Journal of Economic Studies;, 8(4), 91-100. Retrieved March 2, 2019.

Evaluation: This is a research paper which deals with the importance of effective communication by the management. Silvia Elena and her coworkers have stressed good communication as an influential factor for effective management. They say that without clear communication, management in an institution could not be successful. Since communication is playing a major role in the personal and business life. The author has suggested two approaches for improving the managerial level in the management, and they are; removal of communication barriers and improving the communication skills. Apart from this, he has also proposed some important functions to develop the managerial level such as forecast function, organisational function, the function of training and motivation, coordination function and control- evaluation function (internal and external communication). They have also proposed some concrete things for developing the company, and they are formal structure, start from the top, increase efficiency, gather viewpoints, not to become a victim of technology, focus on listening, ask questions, sell ideas, not to take anything personally and to be precise in communication.

Source 2: Corporate Communication Management. A Management Approach.

Reference: M. (2017). Corporate Communication Management. A Management Approach. Valahian Journal of Economic Studies., 8(2), 103-110. doi:10.1515/vjes-2017-0023.

Evaluation: This research describes communication as the tool for management to achieve its aim and attain success in their business. Through communication, the management expresses its views to the employees and establish their financial decisions and objectives of the company. The empirical study states that 50 per cent of employees are spending most of their time communicating for developing the interpersonal skills and small groups. They also spend more time with the media and public for the success of the organisation. The higher officials have more knowledge about communication when compared to the lower level management. Zerfass has given a good definition for corporate communication, and he states that “corporate communication is indissolubly linked, by nature and necessity to senior management, he will have all the support from his staff in regard of public relations, which shall provide advice and give support to his communication”. Finally, the author concludes that the communication management is far different from other communications. Through communication, one can link the business along with corporate communication for achieving the better objective of the company.

4. Cultural aspects of business communication towards success

Source 1: Transformational Leadership Communication in Developing Countries' Business Environment.

Reference: M. (2018). Transformational Leadership Communication in Developing Countries' Business Environment. Journal of History, Culture & Art Research, 7(2), 259-264. doi:10.7596/taksad.v7i2.1436

Evaluation: There are variations in business communication. In those variations, one of the most leading variations is the cultural aspects of business education. The change in organisational structure can impact the leaders in small and medium-sized enterprises. The author has keenly observed two main factors for these enterprises as an obstacle to competing in the business environment, and those factors are considered as the reason for the change in the business environment and making the leaders difficult to adopt new business surroundings. The two factors are the transition of the economy from the state control and the transformation of organisational communication structure in the small and medium-sized enterprises. The leaders of these enterprises use communication as an important tool for explicate their strategies and prepare their documents in their cultural language. This kind of cultural communications could be understood inside the enterprises or the leaders following the entrepreneurs. But same communications could not be understood by the opposition business party. The author states that the clear view of leaders towards their employees could be undergone through an “authoritative” style of communication. Because of insufficient communication, the leaders fail to keep up a good relationship with their business partners.

Source 2: The Theoretical Foundation for Intercultural Business Communication: A Conceptual Model.

Reference: V. (2000). The Theoretical Foundation for Intercultural Business Communication: A Conceptual Model. Journal of Business Communication. 37(1), 39-57. doi:10.1177/002194360003700102

Evaluation: The author Iris I. Varner has postulated deep research on the theoretical foundation of intercultural business communication and its comparison with the international businesses. The author states intercultural issues, communication, and business together as an “intercultural communication”. These three parts comprise together and impact the communication sector in business. The cultural variables and attitudes affect the communication between an intercultural and international business. This kind of communication gives more attention to their language and cultural differences and merely provides a superficial view upon “mechanised and depersonalised Modem Corporation”. When following an intercultural business between two kinds of entrepreneurs, some factors should always be kept in mind, and they are; hiring practices, decision making, promotion policies, competitive environment, business laws, governmental requirements and financial regulations. The scholar of this research paper confesses the fact that the cultural aspects of one business will not affect the context of the other. For example, if the culture of tourism business in Thailand has been enhanced through posters, it would not affect the culture of the automobile business in the same country or any other country. This states the variations and the limited importance to be given for the cultural aspects of business communication towards success.

5. Manager and Client’s communication

Source 1: Satisfaction with managers’ use of communication channels and their effect on employee-organisation relationships

Reference: Starc, Jasmina3, E. A. (2018). 2. Satisfaction with managers’ use of communication channels and their effect on employee-organisation relationships. Journal for East European Management Studies., 23(4), 559-578. doi:10.5771/0949-6181-2018-4-559

Evaluation: In business communication, the satisfaction of the provided content by the opponent team is the most important factor to be considered for the development of the business. Similarly, in an organisation or a company, the employees should get satisfied with the communication of their manager so that they could understand what the manager is expecting them to owe the company’s business. Karmen Erjavec and his teammates have done an internet survey with 205 employees regarding healthy communication managers and their communication channels to interact with their employees. The research was done with Serbian and Slovenian employees. The result of the survey provided three types of managers’ communication, and they are;

· Top Managers- these managers use face to face communication with their employees.

· Middle managers- they communicate through Emails and telephones with their employees.

· Frontline managers- These managers use both face to face and telephonic way of communication.

When the author and his coworkers analysed the opinions of the surveys taken from the employees randomly, it was finalised that the employees feel comfortable when the managers communicate through emails and telephones.

Source 2: From Where I Sit... Effective Client Communication --A Refresher on In-Person Communication.

Reference: R. (2018). From Where I Sit... Effective Client Communication --A Refresher on In-Person Communication. Journal of Pension Benefits, 25(3), 18. Retrieved March 2, 2019.

Evaluation: Marilyn Ryding has given an excellent opinion for the entrepreneurs regarding the ways of communication with their clients in this article. A good client’s communication is through face to face than comparing to telephonic communication. The authors have confessed face to face communication as one of the best practice to deal with clients. And moreover, he has given some tips to follow while communication with clients and they are not to interrupt during communication, reiterate and actively listen, limit the scope and ask questions to the client. Through these factors, a good relationship and credibility could be built. He also says that we should have the habit of refraining from saying “No” and there are some dos and don’ts invoice mailing to the client where most of the entrepreneurs make mistakes. Moreover, Marilyn has described some ethics of communication during a conference with the clients along with the obstacles faced in the business due to improper client communication.

6. Measure effectiveness of communication & train students to communicate well

Source 1: A concept for measuring the effectiveness of communication in project teams.

Reference: M. (2018). A concept for measuring the effectiveness of communication in project teams. Journal of Economics & Management, 33(3), 63-79. doi:10.22367/jem.2018.33.04

Evaluation: Practicing perfect communication for the betterment of business is a good trial, but we cannot define whether we are developing in our communication aspects. Through practices, one can mould their communication ways and language. But this could be followed by measuring the effectiveness of our communication skills. The author Karolina Muszyńska has introduced a concept of measuring the effectiveness of communication in this research paper. The scholar has researched in small scale project teams. At first 19 aspects of effectiveness in communication was piled with the help of a literature survey and those aspects were examined with each team members of the organisation through survey and case study. Through his examination, the author found that among 19, only 4 of them an effective communication skill while 12 were at an average level and the rest of them showed very low communication skill. These results imply the need for practices to increase the effectiveness of communication in business.