| Who conducted the research |
What year was the research conducted (if lit. review, what years were used as criteria to select literature? (HINT: see HOW process column) |
Where was the data collected (if lit. review, what locations were used as criteria to select articles? (HINT: see HOW process column) |
Why was the research conducted (what did the researchers hope to learn?) (HINT: often starts with "in order to…") |
Describe the process (like a cookbook recipe so it can be recreated): - for PRIMARY research (qualitative, quantitative, mixed-methods) include who the participants were, how many, how were they selected, what kinds of questions were asked? - for SECONDARY research (lit. review and meta-analysis) include how they chose their articles (inclusion and exclusion criteria) |
Name one of the 5 we learned (qualitative, quantitative, mixed-methods, lit. review, or meta-analysis) |
What the researchers learned - the results (tell this like a story) |
What recommendations did the researchers make? (HINT: usually in discussion or conclusion sections) |
(Hint: the DOI will always start with 10. Look in the upper left corner, in the margins, or at the end of the article for it.) |
| Gallegos-Rejas, V. M., Kelly Jaimon T., Lucas Karen, Snoswell Centaine L., Haydon Helen M., Pager Sue, Smith Anthony C., Thomas Emma E. |
January to December 2021 |
culturally and linguistically diverse communities in Australia |
The study aimed to describe telehealth (telephone and videoconference) utilisation within a major health service and identify sociodemographic factors that may contribute to limited telehealth access. |
This cross-sectional study used service activity data from the outpatient department of four tertiary hospitals in Queensland, Australia, from January 2021 to December 2021. This included metropolitan outpatient services from the Metro South Health Region (MSH): Princess Alexandra Hospital (PAH), Logan Hospital (LGH), Queen Elizabeth II Hospital (QEH) and Redland Hospital (RLH). MSH serves a diverse community considered the most culturally diverse area in Queensland, with 20% of the population having a first language other than English.22 MSH also serves a population with low socioeconomic status, high levels of disability and a significant Aboriginal and Torres Strait Islander community.22 The diversity of the MSH population and the local technical support for service provision make this health region a suitable area to study access to telehealth services. We adopted the STROBE Statement Guideline for reporting observational studies.23 |
Quantitaive |
Telehealth accounted for 39.16% (n = 60 081) of outpatient consultations conducted across all observations. The most common telehealth modality was the telephone (64.87%, n = 38 514), followed by videoconference calls (35.13%, n = 20 857). Across the different facilities, PAH used telehealth for 42.54% (n = 43 402) of all consultations, followed by LGH with 28.27% (n = 8389), QEH with 42.42% (n = 6424) and RLH with 28.34% (n = 1866). Patients who used telehealth (52.35 years, s.d. = 17.97) were, on average, slightly younger than the ones not using telehealth (52.78 years, s.d. 17.05) (t-test = −4.63, P < 0.0001). There was no significant difference in telehealth use according to sex. |
Given the rapid changes in population diversity,7 migration patterns25 and the expansion in telehealth,26 these study’s findings highlight the need to identify equity-based solutions to improve telehealth awareness and uptake among these populations. |
10.1071/AH23125 |