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BSBRSK501

Manage risk

Assessment Tool

STUDENT COPY

Student Name:

Student ID No:

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BSBRSK501 – Assessment Tool –Student copy Version 2.0 CRICOS No. 036648 RTO No. 45316 Page 4 of 40

Table of Contents

How Do I Use This Book? ................................................................................................................................. 3

Assessment Resource Summary ........................................................................................................................ 4

General Instructions to Student .......................................................................................................................... 5

General information on Assessment Methods ................................................................................................... 8

Learner Declaration ........................................................................................................................................... 9

Assessment 1– Case Study & Report ............................................................................................................... 11

Case Study ....................................................................................................................................................... 12

Report Guidelines ................................................................................................................................................................................................................. 16

Assessment 1 -Assessor Checklist .............................................................................................................................................................................. 17

Assessor Use ONLY .............................................................................................................................................................................................................. 17

Assessment 2 -Role Play .................................................................................................................................. 20

Assessment 2 – Observation Checklist .................................................................................................................................................................... 22

Assessment 3 -Project ...................................................................................................................................... 25

Risk Management Plan .................................................................................................................................... 25

Identify /Analyse /Control the Risk ................................................................................................................. 25

Risk Matrix/Risk Assessment Template Form ................................................................................................ 27

Assessment 3 -Assessor Checklist .............................................................................................................................................................................. 31

Assessment 4 – Project 2 ................................................................................................................................. 34

Select and Implement Treatments .................................................................................................................... 34

Part A – Implementation .................................................................................................................................. 34

Part B– Evaluation ........................................................................................................................................... 36

Case Study – ‘Training Survey Results’ .......................................................................................................... 37

Assessment 4 -Assessor Checklist .............................................................................................................................................................................. 38

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How Do I Use This Book?

Your assessor will go through this handbook and the assessment activities with you in detail, before the assessment process

begins.

This Handbook is divided into two sections:

• Section 1 -The introduction –

which provides general information about the unit(s) of competency you, will be assessed in.

• The second section contains

specific detailed information of the assessment component activities. You will need to complete each assessment activity completely and to the required standard explained to you by your trainer and in this handbook in order to achieve competence in this assessment process

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Welcome to your assessment on the following unit(s) of competency

Assessment Resource Summary

Unit Details

BSBRSK501 Manage risk

Assessment Type This is a summative assessment, which requires each student being able to practice prior to undertaking this assessment

Assessment Methods

Case Study /Report Assessment 1

Establish risk context

Role Play

Assessment 2 Invite participation and communicate the risk

process

Project 1 Assessment 3

Risk Management Plan Identify the risk/Analyse the risk/Control the risk

Case Study/Project 2 Assessment 4

Select and implement the risk

Unit Summary This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.

It applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Code Title Training package code and title

BSBRSK501 Manage risk BSB Business Services Training Package Version 1.0

*Prerequisite Unit Nil

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General Instructions to Student

Please read all the information before you proceed to complete the assessment tasks. If you do not understand any part of these instructions, please ask your trainer/assessor.

Objective of Assessment

The primary objective of assessment is to support and encourage your learning. Assessment results give the assessor an indication of how well you have learnt in class and or areas you may need extra support with. The assessments are intended to be equitable, fair and flexible. All the information, skills and knowledge being assessed by the assessments have been based on theory, practical and skills delivered by your trainer/assessor during classes, and or during self-directed study and meet the requirements of the unit of competency.

Assessment Feedback and Support throughout the Assessment Process

Students are encouraged to reflect on key observations and issues encountered during their studies to encourage learning. Knowing what you understand or have mastered and identifying where you need to improve the critical skills for successful learning.

Your assessor will give you feedback throughout the duration of the unit you are studying and after assessment results. The feedback given to you will always be to support your achievements and to monitor your progress throughout your studies.

Reasonable Adjustment or Special Needs

In the situation where you or your assessor feel that extra support needs to be given, your assessor will organise a time to meet with you and discuss the options available to you. Your assessors aim is to ensure the successful completion of your course with the least amount of difficulty.

Reasonable adjustment will be provided for students with a disability or learning difficulty according to the nature of the disability or difficulty. Reasonable adjustments are made to ensure that the student is not presented with artificial barriers to demonstrating achievement in the program of study. Reasonable adjustments may include the use of adaptive technology, educational support and alternative methods of assessment such as oral assessment.

In assessing the competence of individuals, assessors must provide for reasonable adjustments to ensure the assessment principles of fairness and flexibility are addressed. However, assessors must be confident that reasonable adjustments do not compromise the outcomes of the unit and the integrity of the qualifications and Statements of Attainment issued as certification of achievement.

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Achieving a Satisfactory Result and Reassessment

This qualification is based on Competency based training.

There are two outcomes for each assessment task level:

S (S) = Satisfactory

Or: (NS) = Not Satisfactory (requires more training and experience or evidence to complete the

assessment).

You must achieve a satisfactory result for all components of the unit tasks to be deemed overall

Competent (C) in this unit.

▪ Should you not be successful in your attempt your assessor will provide directive feedback to guide to success in your second attempt; i.e. reassessment.

▪ You will be given two (2) re-assessment opportunities of which one will be at no cost to you but the second one will incur a fee. Please refer to the fee schedule located on the website.

▪ Assessment reasonable adjustment may be exercised by your assessor at their discretion.

Appeal an Academic Decision

Where a student does not agree with the Assessors decision they should first discuss the issue with the assessor and try to reach an understanding of the decision and a way forward to get the issue resolved.

If this informal approach does not lead to a satisfactory result for the student and he/she believes is unfair, then they may ask for another trainer/assessor to objectively re-mark their submission.

If the result and feedback from the 2nd re-marking is consistent with the first marking – yet the student still wishes to pursue the matter further - they may then lodge an appeal following the College’s Complaints and Appeals process. Please refer to the Victorian College of Education Complaints and Appeals Policy for further details.

Cheating and Plagiarism

Victorian College of Education will not tolerate Cheating and plagiarism from any student. Evidence of plagiarism and cheating are treated on a case by case basis and consequences for students engaging in such practices may include being deemed Not Yet Satisfactory in the assessment or Not Yet Competent in the unit or exclusion from the course If you are caught cheating, you will be required to re-enrol in the unit which will incur a fee. Please refer to the schedule of fees on the VCEA website.

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Submitting Assessment Tasks

You must submit all assessment tasks together with the provided cover sheet. Work submitted without a coversheet will be returned unmarked. ALL tasks must be completed in legible English. It is preferable that tasks are typed where this is not possible or where room is provided on a paper for short answers, you must write clearly.

Cover sheets Student must submit a completed coversheet with all assessments tasks, ensuring the student declaration section is signed. Assessment cover sheets are available from the front office.

Due dates Submissions must be made by the due date. Late submissions will be treated as reassessment unless the student gets the pre-approval from the trainer.

Referencing Students should follow the Harvard style of referencing on all assignments, reports and project submitted.

Student Access to Records

Students have the right to access current and accurate records of their participation and results at any time. Students can see their results by requesting the information from their trainer/assessor or can request a copy of records by contacting student administration.

Due Date and Extensions

Submit the task before or on due date. If you need extensions consult your trainer/assessor. Remember extension is a mutual agreement between you and your trainer/assessor and this can be obtained if the need is genuine or under compassionate circumstances. You will be required to submit your request for extension in writing to your trainer and attach any supporting documents.

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General information on Assessment Methods

Assessment tasks may be structured with any combination of a) Written tasks assignment/projects. b) open book tests c) closed book exams d) role plays, e) Practical demonstrations.

Each unit will clearly show 1. How many tasks there are 2. What the nature of the task is – (see above)

You must complete all of these units and gain a satisfactory result in all tasks in order to be deemed competent in the unit.

Written Tasks

• Ensure you are clear on the topic. If you are unsure please ask questions to your trainer/assessor.

• If it is an open book test: -You will have to bring your own books for reference

• Ensure you know what date and what time the test will start and what the duration is allowed to complete the test.

• In your responses please ensure you print clearly

• In order to achieve satisfactory , ALL questions MUST be answered CORRECTLY

• Use a pen. Assessments written in pencil or red pen will not be accepted.

• If your writing is illegible your trainer may request, you to type your written task. You will then need to sign the student declaration of authenticity. Your trainer at their discretion may also quiz you with verbal questions for deeming authenticity.

• Ask your assessor if you do not understand a question. Whist your assessor cannot tell you the answer, he/she may be able to re-word the question for you.

• Do not talk to your classmates. If you are caught talking, you will be asked to leave and your assessment will not be marked.

• Do not cheat. Anyone caught cheating will automatically be marked Not Satisfactory (NS) for this assessment. There are NO EXCEPTIONS to this rule.

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Learner Declaration

I understand what is required to be completed in this assessment. I have been fully informed and I am confident to proceed.

Learner Name: Learner Signature: Date:

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Assessment 1– Case Study & Report

For this task you are required to read and review the risk context of the case study organisation, conduct your own research and prepare a professional report to the ‘CEO’ (your assessor) of the case study below.

You will be required to address all the questions and submit your report to the ‘CEO’ by the due date. The report must end with an invitation to the CEO for a meeting. (This will lead into Assessment 2 – Role play)

Resources and equipment required to complete this task

• Access to textbooks and other learning materials.

• Computer and Microsoft Office (or similar program).

• Access to the internet for research and to access publications about risk management standards such as: http://www.finance.gov.au/sites/default/files/COV_216905_Risk_Management_Fact_Sheet_FA3_2 3082010_0.pdf

• Risk Management Policy and Procedure (provided by the assessor as a separate document).

Your assessor will provide you with the due date for this assessment.

What needs to be submitted? Professional report prepared as per the guidelines and addressing all the criteria.

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Case Study

You are the Operations Manager of “Sparkle” a cleaning chemical - manufacturer and distributor, based

in Sydney.

Sparkle started as a family owned business by the Shields family. The company commenced business in

1996 and manufactures cleaning chemicals for the healthcare and food manufacturing industry.

Sparkle is an Australian owned business that is established to manufacture chemical supplies that offer:

✓ Good quality customer service,

✓ Products delivered a high standard of performance

✓ As well as value for money.

Currently the company employs the following staff: Accounts Manager, Marketing Manager, Marketing

Assistant, Sales Manager, four customer service representatives,10 x contract factory chemical workers,

Office Manager and Administration Assistant, Operations Manager, as well as the CEO and two

shareholders.

The company currently has a risk management policy and procedure in place that incorporates the

AS/NZS ISO 31000:2009 Risk Management Principles and Guidelines.

Currently the business has its headquarters in Sydney with a warehouse/depot in Brisbane and

Melbourne.

They are starting to grow and having difficulties fulfilling the orders directly from the warehouse.

Storage of the chemicals is also becoming a growing problem.

Staff are becoming overwhelmed with in-store orders and deliveries from the

headquarters/manufacturing plant to the warehouse as well as customer orders are becoming delayed

due to transport issues and in-house manufacturing problems at Sydney.

Customer complaints are starting to increase from late deliveries and poor customer service.

The factory workers in the headquarters are all contractors and there are issues concerning training as

well as recruiting suitably qualified staff.

As the operations Manager you have analysed these issues and are ready to share your findings with

the CEO in an upcoming committee meeting.

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You are required to address the following questions in the form of a report. At the end of the report you will invite the CEO and the risk management committee to a meeting to gain their support and approval. This will be demonstrated in a role play in Assessment 2.

1. Define the term ‘risk’

2. List the different types of risk management categories. (What different types of risks need to be considered?)

3. Identify at least 3 different categories of risk management that will apply directly to the case study (Sparkle).

4. What is the purpose of risk management? List and describe the key elements of risk management.

5. Why is it important for organisations to have policies, procedures and processes in place for risk

management?

At a recent board meeting, the two external company shareholders and the CEO discussed options for

expanding the business.

Strategic priorities focus on business diversification and growth. Reducing costs and minimising risks.

Specifically, their objective is to increase market share by 10% and to expand the existing product range

to attract more customers.

The current business has always been a “bricks and mortar’ business with stores/warehouses in major

capital cities but now are considering shifting to an online order system.

including creating an online ordering site and customer portal to check and track deliveries.

Due to rising costs the business is considering importing from China one of the biggest selling products

instead of manufacturing on site in Sydney.

The CEO has asked you to investigate all the risks and rewards by undertaking a risk analysis

The CEO and shareholders are keen to get the business expansion started as soon as possible so you need

to get your risk management plan in place immediately.

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6. What does the term scope mean in relation to a risk management policy?

7. What is the scope of ‘Sparkles’ risk management plan?

8. Describe some of the legislation that ‘Sparkle’ would need to adhere to? – relate your responses to risk.

9. Document critical success factors, goals or objectives included in the scope of this case study.

10. Which ‘Standard’ relates to risk management? What is the purpose of this standard?

11. Conduct your own research and provide an example of a ‘Standard’ that is relevant to the industry that the case study ‘Sparkle’ operates in.

12. For the case study – list and describe the INTERNAL stakeholders

13. List and describe the EXTERNAL stakeholders.

14. What does the acronym PESTLE stand for?

15. Conduct a PESTLE analysis for ‘Sparkle’ providing at least 2 examples for each component. Make your responses detailed explaining your reasoning.

16. Prepare a SWOT analysis on the company’s current situation in relation to risk management. Present your SWOT analysis in the standard presentation quadrant. Give at least 3 examples for each quadrant. Make your responses detailed.

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17. In the conclusion of your report request a meeting with the CEO and the committee to invite participation in the risk management process. – Assessment 2 to obtain their support for your proposed risk management activities.

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Report Guidelines In your report you must ensure the following.

Your report must be professionally prepared/printed. Use the font style Times New Roman and font size 12. Your report must be prepared using the correct report writing structure:

➢ Introduction ➢ Body ➢ Conclusion

Introduction – should be at least 2 -3 sentences long/1 paragraph and gives the reader an idea of what your report is going to be about.

The body is where you will address each of the points/criteria on the previous page. Try to start a new paragraph for each new point.

You can add pictures, graphs, charts, use headings/sub headings, coloured fonts etc. to make your report easy to read and presentable.

Your report as a very minimum should be 500 words to 1000.

The conclusion should also be 2-3 sentences and is a closing summary of all your ideas in the report It is important that you use referencing to show evidence of your research, refer to any website links, textbooks, government articles etc

Date for Submission:

Please Note: It is important that you address every part of the questions otherwise you will receive a Not Satisfactory (NS) result and Not Yet Competent (NYC) for the unit.

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Assessment 1 -Assessor Checklist – Assessor Use ONLY

This checklist is to be used when assessing the students in the associated task. This checklist is to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

Please complete below

Student Name:

Student ID No:

Did the student: Attempt 1

Satisfactory

Attempt 2

Satisfactory

Attempt 3

Satisfactory

Submit a professionally prepared report as per the guidelines

 Yes  No

Yes  No

Report addresses all the questions and criteria

 Yes  No

Yes  No

Demonstrates evidence of research and individual thought

 Yes  No

Yes  No

outlines the purpose and key elements of current risk management standards

 Yes  No

Yes  No

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Outlines the legislative and regulatory context of the organisation in relation to risk management

 Yes  No Yes  No Yes  No

Outlines purpose and use of organisational policies, procedures and processes for risk management.

 Yes  No Yes  No Yes  No

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Showed the ability to analyse information from a range

of sources to identify the scope and context of the risk

management process including:

• stakeholder analysis

• political, economic, social, legal,

technological and policy context

• current arrangements

• objectives and critical success factors for the

area included in scope

• risks that may apply to scope

 Yes  No  Yes  No Yes  No

Discussed the importance of organisational processes, procedures and requirements for undertaking risk management in accordance with current risk management standards.

 Yes  No Yes  No Yes  No

Determine scope for risk management process

 Yes  No Yes  No Yes  No

Identify internal and external stakeholders and their issues

 Yes  No Yes  No Yes  No

Review political, economic, social, legal, technological and policy context

 Yes  No Yes  No Yes  No

Review strengths and weaknesses of existing arrangements

 Yes  No Yes  No Yes  No

Document critical success factors, goals or objectives for area included in scope

 Yes  No Yes  No Yes  No

Obtain support for risk management activities

 Yes  No Yes  No Yes  No

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Uses the conclusion of the report to Communicate with relevant parties (CEO) about the risk management process and invite participation

 Yes  No  Yes  No  Yes  No

Student Declaration: I declare that I have been

assessed in this unit, and I have been advised of my

result. I also am aware of my appeal rights.

Name:

Signature:

Date: / /

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Assessor Use Only

Assessor: I declare that I have conducted a fair, valid,

reliable and flexible assessment with this student, and I

have provided appropriate feedback

Name:

Signature:

Date: / /

Result:

Attempt 1 - Satisfactory (S) Not Yet Satisfactory (NYS)

Attempt 2 - Satisfactory (S)  Not Yet Satisfactory (NYS)

Attempt 3 - Satisfactory (S) Not Yet Satisfactory (NYS)

Assessor Comments

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Assessment 2 -Role Play

Communicate with relevant parties and invite participation in the risk process.

Task summary

For this task you are required to participate in a meeting to consult on risk management, and

then develop a risk management plan. (Assessment 3).

Resources and equipment required to complete this task

• Access to a simulated workplace environment – classroom.

• Space for a meeting.

• Role-play participants.

• Notebook or laptop for taking notes.

• Risk management plan template.

SCENARIO

The CEO and shareholders are impressed with your report and are confident in your ability to handle the risk management plan. They

have asked you to consult with the Marketing Manager and the Office Manager to identify the five greatest risks to the company and

then develop a risk management plan for dealing with them. The Marketing Manager and the Office Manager will be able to provide

you with input as to what their departments consider to be the greatest risks and provide some insight into treatment options.

One of the risks identified already by the CEO is that the company’s disaster recovery plan needs to be

investigated and updated. This responsibility will fall on you as the Operation’s Manager but will require

input from the CEO. Last month there was a power outage for 2 hours during an unexpected storm. According to the disaster recovery

plan, a generator would kick in after an outage of longer than one hour; however, this never happened. If this happens again and the

power outage was longer than three hours – this could mean that many of the products in the process of production would be adversely

affected and losses could be high. With the new online ordering product output will need to increase, therefore this is a risk that the CEO

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is very uncomfortable about.

From your report in assessment 1 – you would have invited the CEO ,the Marketing Manager and the Office Manager to the meeting

with a brief explanation of the purpose of the meeting and the input you would like them to provide; as well as the details of time, date

and location (your assessor will provide you with the date and time for this assessment to take place).

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Now it’s time to chair the risk consultation meeting.

During the meeting, your assessor will be looking to see that you:

• Summarise the situation and your findings from your briefing report to the CEO and shareholders.

• Explain the risk management process.

• Invite participation on risks they have identified and which ones they feel are the greatest.

• Come to an agreement on the five (5) greatest risks to the company and brainstorm treatment

options and actions to be taken.

• Communicate effectively by using questioning and listening techniques to encourage other’s

opinions and clarify your understanding of them.

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Assessment 2 – Observation Checklist Assessor Use ONLY

Please complete below

Student Name:

Student ID No:

Did the student: Attempt 1

Satisfactory

Attempt 2

Satisfactory

Attempt 3

Satisfactory

Performed the role play acting in a professional manner according to the case study scenario

 Yes  No Yes  No Yes  No

Asked relevant questions and took notes during the role play to support the risk management plan for assessment 2

 Yes  No Yes  No Yes  No

Invited relevant parties to assist in the identification of risks

 Yes  No Yes  No Yes  No

consult and communicate with relevant stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes

 Yes  No Yes  No Yes  No

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At the conclusion had identified 5 of the greatest risks of the case study.

 Yes  No Yes  No Yes  No

Research risks that may apply to scope

 Yes  No Yes  No Yes  No

Use tools and techniques to generate a list of risks that apply to the scope, in consultation with relevant parties

 Yes  No Yes  No Yes  No

Student Declaration: I declare that I have been assessed

in this unit, and I have been advised of my result. I also

am aware of my appeal rights.

Name:

Signature: Date:

/ /

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Assessor Use Only

Assessor: I declare that I have conducted a fair, valid,

reliable and flexible assessment with this student, and

I have provided appropriate feedback

Name:

Signature:

Date: / /

Result:

Attempt 1 - Satisfactory (S) Not Yet Satisfactory (NYS)

Attempt 2 - Satisfactory (S)  Not Yet Satisfactory (NYS)

Attempt 3 - Satisfactory (S) Not Yet Satisfactory (NYS)

Assessor Comments

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Assessment 3 -Project Risk Management Plan

Identify /Analyse /Control the Risk From the risks identified in the consultative meeting, develop your risk management plan for the top five (5) risks.

Your risk management plan needs to include:

 An assessment of the likelihood of the risks occurring, as well as the severity of the risk

should it occur.

 Identification of at least one suitable treatment measure for each of the (5) five risks; and

priority rating (high, medium or low) to show the order in which risks must be treated.

 An evaluation and prioritisation of risks for treatment.

 A risk action plan that sets out for each risk the:

• risk description

• impact of risk

• recommended actions

• resource requirements

• timelines

• responsibilities

• monitoring processes.

If you haven’t created risk management plan before you may use the template provided by your assessor or choose your own.

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Step 1 IDENTIFY

Choose your 5 Risks (from the role play) You will list and go through the same process for each one

separately.

Step 2 ANALYSE

• Complete a risk matrix assessment of the each of the 5 risks

• Identify the Likelihood of the risk occurring

• Identify the level of consequences if it does occur

• Rate each then use the chart to measure the risk rating – Repeat for all 5

Step 3

CONTROL THE RISK

Using the hierarchy of controls method – identify how to best treat the risk.

Complete your responses for the questions in the risk management form for each of the 5.

Implement and Monitor the treatment

Prepare an email to send your risk management plan to your assessor for approval as the CEO; and once it

is approved send an email to the Marketing Manager and the Administrative Manager advising them of

the outcome of the meeting; their roles in the plan and how they need to implement these actions and by

when.

What do I need to hand in for this task? Have I completed this?

Email to CEO 

Risk management plan 

Emails to Administrative Manager and Marketing Manager with plan attached



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Risk Matrix/Risk Assessment Template Form Department

Date

Details of the Risk:

Location of the hazard

Description of the Risk:

Reported to

1 What is the likelihood of the risk to occur:

 Almost Certain

 Likely

 Possible

 Unlikely

 Rare

2 If the risk was to occur what would be the consequences of it occurring:

 Negligible

 Minor

 Moderate

 Major

 Severe

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3 Rate your risk using the included Risk Matrix chart and your responses from questions 1 and 2:

 Low

 Medium

 High

 Very High

Risk Matrix Chart

4 Recommended action to be taken

5 What specific steps will you take to manage this risk

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6 Refer to the ‘hierarchy of control’, identify the segment on which your actions and response are

based upon. Explain your decision in as much detail as possible.

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7 Explain why you believe your responses are appropriate to the level of risk identified from the

matrix completed.

8 After you have implemented the new changes what monitoring, and evaluation processes will you

implement to achieve the intended result?

Provide at least three (3) specific examples in your answer.

Assessment Resource | BSBRSK501

Assessment 3 -Assessor Checklist – Assessor Use ONLY

Please complete below

Student Name:

Student ID No:

Did the student: Attempt 1

Satisfactory

Attempt 1

Satisfactory

Attempt 1

Satisfactory

Submit a completed risk management plan

 Yes  No Yes  No Yes  No

Risk management plan matches the case study

 Yes  No Yes  No Yes  No

Risk management plan analyses five (5) risks

 Yes  No Yes  No Yes  No

Assesses the likelihood of the risks occurring – provides a rating

 Yes  No Yes  No Yes  No

Assesses the impact or consequence if those risks occurring – provides a rating using the risk matric chart

 Yes  No Yes  No Yes  No

Assessment Resource | BSBRSK501

Evaluated and prioritised each of the 5 risks for treatment

 Yes  No Yes  No Yes  No

Developed and implement an action plan to treat risks

 Yes  No Yes  No Yes  No

Student Declaration: I declare that I have been assessed in this

unit, and I have been advised of my result. I also am aware of

my appeal rights.

Name: Signature:

Date: / /

Assessment Resource | BSBRSK501

Assessor Use Only

Assessor: I declare that I have conducted a fair, valid,

reliable and flexible assessment with this student, and I

have provided appropriate feedback

Name:

Signature:

Date: / /

Result:

Attempt 1 - Satisfactory (S) Not Yet Satisfactory (NYS)

Attempt 2 - Satisfactory (S)  Not Yet Satisfactory (NYS)

Attempt 3 - Satisfactory (S) Not Yet Satisfactory (NYS)

Assessor Comments

Assessment Resource | BSBRSK501

BSBRSK501 – Assessment Tool –Student copy Version 2.0 CRICOS No. 036648 RTO No. 45316 Page 4 of 40

Assessment 4 – Project 2

Select and Implement Treatments

TASK SUMMARY

For this task you are required to implement a control measure and complete an evaluation.

The task involves 2 parts;

 Part A – the implementation

 Part B the evaluation.

WHAT NEEDS TO BE SUBMITTED?

▪ Report about training options and email to CEO.

▪ Email to staff.

▪ Evaluation report on the training.

▪ Evaluation of the project.

▪ Screenshot of file management.

INSTRUCTIONS

Part A – Implementation

Assume that one of the risks you identified in your risk management plan was the inability to attract sufficiently qualified and knowledgeable staff to manage the new retail stores.

The risk treatment identified was to invest in the training and development of existing staff to fulfil this role at least in the short term. It was identified that at least two of the existing customer service representatives are interested in taking on this new role. Neither of the two customer service representatives have managerial skills and knowledge but they both have excellent company and product knowledge, as well as customer service skills.

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BSBRSK501 – Assessment Tool –Student copy Version 2.0 CRICOS No. 036648 RTO No. 45316 Page 4 of 40

Your task is to research training options.

Review the case study information and research a range of potential training options for the customer service representatives. Identify three suitable options.

Develop a short report to the CEO (your assessor) outlining your recommended option/s for the training, including a rationale for your recommendation/s. Include the details of each recommended training option, including a summary of the training to be provided and outcomes, location, costs and duration as applicable. Include details of how you will monitor the training and ensure the outcomes will be met. If you have recommended on-the-job options, you will need to outline a brief plan for undertaking this form of training.

Send your report to the CEO (your assessor) via email with a covering email explaining the purpose of the report and seeking agreement to proceed with your recommended options.

Imagine that your report has now been approved; send an email to each of the customer service representatives outlining the arrangements of the training agreed upon (send this to your assessor).

Assessment Resource | BSBRSK501

BSBRSK501 – Assessment Tool –Student copy Version 2.0 CRICOS No. 036648 RTO No. 45316 Page 4 of 40

Part B– Evaluation

The next part of this assessment task requires you to review the effectiveness of the implemented

treatment by reviewing the following information.

Assume that a staff survey has been sent to the two members of staff completing the training. You are

required to review and analyse the completed surveys provided on the next page and send a further short

report to the CEO via email. Based on your review and analysis, you should comment on the effectiveness

of the training undertaken by the staff members to date and your recommendations for any further

actions.

Note that the measure of success of this initiative was identified to be that the staff will have successfully

completed training and feel able to step into the new roles. You should therefore also comment on the

effectiveness of the measure in this regard. Submit to your assessor.

Write an evaluation report about the entire risk management process and how you feel you managed it.

Include an evaluation of:

1. The research you undertook, and sources used.

2. The meeting with your colleagues to identify and agree on risks including treatments and actions.

3. The development of your risk management plan, monitoring and evaluation processes.

4. Discuss what you believe you did well, how you may be able to improve next time you manage risk

and what you learned from the process. Submit this evaluation to your assessor.

5. Send a screen shot to your assessor of all the documentation for this project filed and stored in

electronic folders neatly labelled and organised to demonstrate that you can manage and maintain

project documentation.

What do I need to hand in for this task? Have I completed this?

Report about training options and email to CEO 

Email to staff 

Evaluation report on training 

Evaluation of the project 

Screenshot of file management 

Assessment Resource | BSBRSK501

BSBRSK501 – Assessment Tool –Student copy Version 2.0 CRICOS No. 036648 RTO No. 45316 Page 4 of 40

Case Study – ‘Training Survey Results’

What aspects of the training you are participating in is most enjoyable?

Staff member 1: The practical aspect of the on-the-job mentoring is great combined with the formal

leadership training that I have attended. I feel that the combination of the formal training, as well as the

practical on-the-job training is the best combination for effective learning.

Staff member 2: I have really enjoyed learning theoretical management models that can be applied to the

workplace. I’ve tested some of these out and they really work.

What aspects of the training that you participated in is least enjoyable?

Staff member 1: Sometimes it has been difficult to fit in all the homework associated with the course, as

well as the regular mentoring meeting. This has created a bit of extra stress for me but overall has been

worth it.

Staff member 2: I can honestly say that the training has been great and is allowing me to progress in ways

that I could have never imagined. It’s been tricky at times trying to find time to meet with my mentor and I

think our company should put systems in place to ensure that mentoring managers are freed up to attend

meetings with the one being mentored. It’s all very well giving time for us for training but if managers

aren’t free, that’s not so great.

What benefits did the training provide to you?

Staff member 1: I have learnt practical skills, which I can apply to my work, as well as learnt some

interesting theoretical management models.

Staff member 2: I have really enjoyed learning theoretical management models that can be applied to the

workplace. I’ve tested some of these out and they really work. All the training I have done allows me to

advance in my career.

What additional training do you require to assist you in achieving your work goals?

Staff member 1: I am interested in learning more about talent management as I think this would be a good

way for the company to ensure excellent staffing for the company. It’s a competitive world out there for

staff and this would be a good way of ensuring the company has an extra competitive edge through top

quality staff in place.

Staff member 2: I’m pretty happy with what I am learning, I don’t really think I need anything else at the

moment.

Assessment Resource | BSBRSK501

Assessment 4 -Assessor Checklist – Assessor Use ONLY

Please complete below

Student Name:

Student ID No:

Did the student: Attempt 1

Satisfactory

Attempt 2

Satisfactory

Attempt 3

Satisfactory

Used the case study and responded accordingly

 Yes  No Yes  No Yes  No

Selected and implemented treatments for the case study

 Yes  No Yes  No Yes  No

Demonstrated evidence of research through offering solutions to the risk

 Yes  No Yes  No Yes  No

Determine and selected the most appropriate options for treating the risk

 Yes  No Yes  No Yes  No

Assessment Resource | BSBRSK501

Developed an action plan for implementing risk treatment

 Yes  No Yes  No Yes  No

Implemented and monitored the action plan

 Yes  No Yes  No Yes  No

Monitor and evaluated the action plan and risk management process

 Yes  No Yes  No Yes  No

Assessment Resource | BSBRSK501

Communicated the risk management processes to relevant parties

 Yes  No Yes  No Yes  No

Ensure all documentation is in order and appropriately stored

 Yes  No Yes  No Yes  No

Evaluate risk management process

 Yes  No Yes  No Yes  No

Maintain documentation. – this may be evidenced via the screen shots or documents/plan/procedures etc

 Yes  No Yes  No Yes  No

Student Declaration: I declare that I have been

assessed in this unit, and I have been advised of my

result. I also am aware of my appeal rights.

Name:

Signature:

Date: / /

Assessment Resource | BSBRSK501

Assessor Use Only

Assessor: I declare that I have conducted a fair, valid,

reliable and flexible assessment with this student, and I

have provided appropriate feedback

Name:

Signature:

Date: / /

Result:

Attempt 1 - Satisfactory (S) Not Yet Satisfactory (NYS)

Attempt 2 - Satisfactory (S)  Not Yet Satisfactory (NYS)

Attempt 3 - Satisfactory (S) Not Yet Satisfactory (NYS)

Assessor Comments