For the graph shown below (and described earlier), post a question that you hope your audience asks and a questions that you hope they do NOT ask. Record your answer to both questions using S-E-T.
Eva Chan 
4AskingAnsweringQuestions.pptx
Asking & Answering Questions
Setting Up a Meeting
Who is the audience? Who are the stakeholders?
What is the purpose?
What is the context?
What are the desired outcomes?
What relevant topics should be discussed?
What is the decision-making method?
Common Meeting Purposes
Analyzing
Celebrating
Negotiating
Decision-making
Informing
Evaluating
Planning
Problem-solving
Socializing
Tracking
Asking Questions
Close-Ended Questions
Requires a specific answer
Do you have a pencil?
Are you a junior or senior?
Open-Ended Questions
Requires a non-specific answer
How did the problem start?
What was it like to live in Morocco?
Tips for Responding to Questions
Always begin by listening.
1
Make sure you understand completely.
2
Respond concisely and to the point.
3
Use S-E-T to structure your answers
Short answer to the question
Yes or no
Number or date
Single point
Evidence/Explain
Specific data point, fact, or other detail that supports the short answer
Test/Transition
Confirm that you answered the question
Move on
EXAMPLE 1 “How’s the Genesis project coming?”
S
E
T
It’s right on schedule.
We’ve completed phases 1 and 2 and we start phase 3 on Monday. We’ll have a draft of the summary report by the end of the month.
Will that work for you?
EXAMPLE 2 “Since we need to leave, can you give us the info in 5 minutes?”
S
E
T
Yes.
I’ve put together 3 key factors: (1) where the money is current allocated, (2) the surplus funds that were overestimated, and (3) the remaining dollars available to us right now for the project.
Is this acceptable?
Assignment: Answering Questions
Question you hope they ask
Question you hope they don’t ask
