Business Management with Marketing

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4_Seminar_CaseStudy2_SocieteGeneraleBuildsandIntelligentSystemtoManageInformtion.docx
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BABM Year 1 2020/2021

Management and Information Systems (BBS_4_MIS)

Seminar Case Study 2

(Laudon, Page 262)

Questions:

1. What is a Transaction Processing System (TPS)?

2. Why did Societe Generale’s managers decide to develop an automated Transaction Processing System (TPS)?

3. How can Societe Generale benefit from incorporating a Transaction Processing System?

4. What is the role of human decision makers in the new system?