6.4 Final Paper

Running head: 4.3 Report 1

4.3 Report 3

4.3 Report

Indiana Wesleyan University

Mandar Sathe

Date: 08/01/2022

CTM-504 Progress Report

Date of the Report: 08/01/2022

Student’s name: Mandar Sathe

Overview of the Project

The project is based on an innovative technology that focuses on improvement of customer service in an organization. The technology s conversational AI that seeks to establish communication with customers through engaging in an interactive session with the aim of establishing the most optimum condition to maintain with the organization.

Completed work

· I have assessed the purpose of the project and redefined the project scope. This is aimed at creating efficiency in the project and the ability to attain the project goals set at the beginning of the project.

· A thorough definition of project variables has been developed with all variables necessary for the project being well-detailed to ensure the project covers all the areas that it needs to seek for.

· A risk analysis has been conducted with the aim of establishing the prevailing risks to the project and ways in which the risks can be addressed.

· An appraisal has already been conducted on scholarly sources in relation to the project in determining possible strategies that can be applied in the organization to attain higher efficiency.

· The preliminary stages of project implementation have already been defined and developed with the aim of ensuring the project is implemented in the best possible way.

Work in progress

· I am working on the final stages of implementation approach that should be used in implementing the project and in ensuring the project objectives are met.

· I am developing effective strategies that can be used in maximizing output of the project such as customer experience when the AI project is implemented in an organization set up.

· I am developing a stakeholder analysis in determining how various stakeholders will be engaged in the research.