discussion

4.1 Small-Group Discussion: SIPOC Diagram and Analysis

WCM-610-X1474 Intro Org Conflict Mgmt. 21TW1

Luke Stradinger, November 4th, 2021

CUSTOMERR

OUTPUT

PROCESS

INPUT ININPUTT T

SUPPLIER

Garden Depot Division Managers

Supplies and Inventory related to landscaping, Garden, and sprinkler systems

Services Rendered and sales accounted for

Client

Improve inventory & invoice accuracy, while reducing customer complaints

Product Vendors

Finance

Services rendered are documented on invoices and customer is charged for services

Customer orders and personalized needs unique to their property

Verify accurate order information with customer and inventory availability

Job Bids

Accurately document order information on company invoices and job slips

Turn in all invoices at the end of the work day

Verify job slips and invoices are accounted for

· How does the SIPOC diagram help you analyze your final project case study?

The SIPOC is critical to the defining phase of the project because it helps me analyze my final case study by giving a larger perspective of the totality of the contributing factors related to the conflict. The SIPOC chart helps me validate the important components with key stakeholders.

· How does the SIPOC diagram relate to the Define and Measure phases of your case study? The SIPOC offers a better perspective of the totality of the key factors related to the conflict and defining the resolution.

· How do you think you might apply SIPOC to your organization's conflict or the Garden Depot case study, to increase your ability to analyze? The SIPOC allows me to visually move from the problem to the solution to the problem. The visual perspective allows me to come up with an informed solution by focusing on the actual problem, insuring a genuine implementation. Contingency plans must be in place to address resistance to the changes being proposed.