Org leader hw 3

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4.1FundofCommo_Leadership2021.ppt
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MGMT 560 – Organizational Leadership
Fundamentals of Communication and Leadership

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Planning the Message
(Lussier & Achua. Leadership: Theory, Application, & Skills Development)

  • What is the goal of the message?
  • Who should receive the message?
  • Will you send the message?
  • When will the message be transmitted?
  • Where will the message be transmitted?

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The Oral Message-Sending Process
(Lussier & Achua. Leadership: Theory, Application, & Skills Development)

Develop rapport

  • Helps prepare the listener to receive the message

State your communication objective

  • What is the desired end result?

Transmit your message

  • Tell the receiver what is wanted

Check the receiver’s understanding

Ask direct questions and/or use paraphrasing

Get a commitment and follow-up

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The Importance of Listening
(Lussier & Achua. Leadership: Theory, Application, & Skills Development)

  • Failure to listen is a major reason leaders fail
  • Few people are good listeners
  • Most people have a passionate desire to be heard

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The Message-Receiving Process
(Lussier & Achua. Leadership: Theory, Application, & Skills Development)

Listening

  • Paying attention
  • Avoiding distractions
  • Staying tuned in
  • Not assuming and interrupting
  • Watching nonverbal cues
  • Asking questions
  • Taking notes
  • Conveying meaning

Checking Understanding

  • Paraphrasing
  • Watching nonverbal cues

Analyzing

  • Thinking
  • Waiting to evaluate until after listening

Feedback
(Lussier & Achua. Leadership: Theory, Application, & Skills Development)

  • Is the process of verifying messages and determining if objectives are being met
  • Forms of feedback
  • Questioning
  • Paraphrasing
  • Allowing comments and suggestions
  • Allows leaders to know how they and the organization are progressing to meet objectives
  • Used to measure performance
  • Giving and receiving feedback must be an ongoing process to be effective

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Accepting Criticism
(Lussier & Achua. Leadership: Theory, Application, & Skills Development)

  • To improve your performance and get ahead in an organization, you have to be open to feedback (criticism)
  • People do not really enjoy being criticized, even when it is constructive
  • When you get criticism:
  • View it as an opportunity to improve
  • Stay calm
  • Don’t get defensive
  • Don’t blame others

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Feedback: Reasons Why People
Do Not Ask Questions
(Lussier & Achua. Leadership: Theory, Application, & Skills Development)

  • Receivers feel ignorant
  • Receivers are ignorant
  • Receivers are reluctant to point out the sender’s ignorance
  • Receivers have cultural barriers

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How to Get Feedback on Messages
(Lussier & Achua. Leadership: Theory, Application, & Skills Development)

  • Be open to feedback
  • Be aware of nonverbal communication
  • Ask questions
  • Use paraphrasing

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Communication & Leadership

Self Reflection (Self-Assessment 6-1 – Listening Skills, p. 188):

What are your strengths and weaknesses as a listener? How can you improve your skills?

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