hotel management

Homework

1. Create and publish to all employees a statement of the aims and purposes of the company or other organization. The management must demonstrate constantly their commitment to this statement. 

2. Learn the new philosophy, top management and everybody. 

3. Understand the purpose of inspection, for improvement of processes and reduction of cost. 4. End the practice of awarding business on the basis of price tag alone. 

5. Improve constantly and forever the system of production and service. 

6. Institute training. 

7. Teach and institute leadership. 

8. Drive out fear. Create trust. Create a climate for innovation. 

9. Optimize toward the aims and purposes of the company the efforts of teams, groups, staff areas. 

10. Eliminate exhortations for the workforce. 

11. (a) Eliminate numerical quotas for production. Instead, learn and institute methods for improvement. 

(a) Eliminate MBO (Management by Objective). Instead, learn the capabilities of processes and how to improve them. 

12. Remove barriers that rob people of pride of workmanship. 

13. Encourage education and self-improvement for everyone. 

14. Take action to accomplish the transformation.

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