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3-1 Discussion: Interpersonal Communications in the Workplace

As I was reading Communication in the Workplace, I couldn’t stop thinking and laughing at the same time, of all the communication humor pointed out in the article. Some form of communication identified I associate with was called street corner talk, which was only understood by those that were just hanging out in the neighborhood or part of the social circle. As I start to write this post, I can provide a few that comes to mind, and unless one my age or older would not be able to associate the meaning. Here are some of the words used during my younger years in HS, growing up in NYC: Bad (awesome) Bread (Money) crash (going to bed) dig (understand, and many other including some that cant be written in this post. These were Jargons, I grew up with back in the 1960. It is no different than the way we communicate today. Just about everyone prefers texting than calling a person, one also uses letter which have some meaning, for instance LOL, The Communications in the Workplace article, by Ruth Wienclaw, the concepts presented I could associate some to my own experiences in the workplace. I will address my experience on the workplace diversity and cultural employees background. I started working as a staffing consultant for a national healthcare organization, covering several regions which included Florida, Texas, Oklahoma, Kansas, Arizona, and Washington State. In South Florida I walked into one of the local facilities lacking personnel to fully staff the place. South Florida is composed of diverse people from countries with different cultural habits. To give a little more detail, the facility had the highest turnover in the division, meeting attendance was almost none, Communication among the employees was almost none, except 10 minutes to do med count during shift change. meetings, communication was posted in the employee board, expected to be read by employees. No one volunteers to stay for meetings as their assumption was that the company will not pay for them to attend meetings after hours. The Languages most spoken, are Spanish and creole. Oh, another finding, HR person had no HR background, was payroll and accounts payable clerk, promoted to HR. First, we must solve the communication problems to keep employees, it was suggested to have a translator at each meeting to pass on the information in their native language, do the same in employee boards.

Listen to employee complains and input to establish a better relationship with leaders, being transparent to gain trust and increase morale and improve performance.

According to the assigned article, in order “to communicate effectively, both parties need to speak the same language and use words that clearly say what is meant” (Wienclaw, 2013). If language or verbal communication is a barrier in the workplace, it becomes extremely difficult to build an efficient and successful strategy to keep business going in the right direction. Furthermore, some “sources of miscommunication include the degree to which the vocabulary (professional, technical, or general) of the two persons is shared, differences in their assumptions and expectations, and their relative skill at forming and decoding messages” (Wienclaw, 2013). I believe these statements are well defined and portray significant barriers to building effective communication within a company. In the story I described an example, the facility Administrator most likely assumed that all employees hired were fluent in the English language and trusted the HRM to pass on information to the stakeholders in a clear and concise manner, and communicate in every possible way so employees can understand the message. Without being able to properly understand the leaders, it not only cost the company, but it formed a negative relationship between a location managers and stakeholders I also think that HR would have been properly trained to communicate with employees, it could have prevented some of the turnover. Ineffective communication, both internally and externally, must be analyzed and improved for an organization to be successful. Language barriers to communication can truly damage a company if they are not properly prevented to stakeholders

References

Managing Through Communication. McGraw-Hill Create. VitalBook file.

Wienclaw, R. A. (2013). Communications in the Workplace. Research Starters: Business

(Online Edition). Retrieved from

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