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SPEECH 1311 Professor Michelle Meyer NORTH LAKE ____________________________________________

Service Orientation Project/Concept Comprehension Analysis

Objective: to develop a plan of action to positively change the lives of three people and to act upon that plan to positively influence and/or support each person. This project will meet Intellectual Competencies (CCIC) 1, 2, 3, 4, 5, Educational Objectives (EEO) 1, 2, 3, 4, 5, 6, Course Objectives 1, 2, 3, 4, and Skills for Living 1, 2, 3, 6, 7, 8, 9.

Rationale: Social and community engagement, based on the concept of Pay It Forward , affords you the opportunity to be of service and influence others through the application of communication concepts and principles. Learning to positively engage others and be of benefit without expectation of return gives you the opportunity to understand the effects of your behavior on others, learn how to assist others in their growth/awareness, and to engage in appropriate and supportive behaviors. You are to learn and apply communication concepts through being of service in TWO of the following relationships: a friend, a family member, or a business/community person or non- profit agency. No addiction issues without approval from me. This will assist you in improving and analyzing those skills/concepts. You are required to spend a minimum of ten hours with each person. If you are doing the service-learning course, you will need to spend fifteen hours with your non-profit agency and five hours (minimum) with the other relationships. It is suggested that you not reveal the nature of your activities to the people involved. Agencies that are not in the Service Learning paper will be allowed if they meet the following criteria: they must be non-profit, not connected to a religion or a group of people that help only those of that religion or members of the group and you cannot be paid.

Service Orientation Criteria - You are to meet the following criteria:

· Develop a plan of action/communication improvement goals for project. (See attached plan of action requirements.) 30 Points

· Record interactions in a daily journal and prepare a reflective summary describing communication interactions and application of communication concepts. (See attached requirements). Journal - 30 Points, Reflective Summary - 140 Points -Total Points= 200 Points.

Plan of Action - First you are to write a plan of action for each person you have chosen, and you are to follow the format outlined below. Your plan of action is to be typed, double-spaced, written in essay format and must be at least one and half pages in length total (includes both people) (3 points). Each point below should be addressed as a paragraph. The Plan of Action meets CCICs 1, 2, 4, 5, and EEOs 1, 2, 3, 5. I have included a sample plan of action at the end of this assignment.

· Part I - Description of the Problem (2 pts per person) - You are to identify the person, the relationship, and/ or the agency and specific communication problem(s) that you feel need to be addressed. You are to cite concrete examples that support the problem(s) that you have described.(Who)

· Part II-Description of the Goals (3 pts per person) - You are to outline a plan of action to solve the communication problems and assist the other person in his/her personal growth by following the criteria for goal setting discussed in class and in your book. You must explain how you wish to help each person. Be specific.(What)

· Part III - Description of Procedure for Reaching the Goals (2 pts per person) - You are to state your objectives or plans for reaching your goals. You must pick four skills or concepts per person. This is the "HOW TO". Be specific.(How)

· Part IV - Determine when Goal has been Reached (2 pts per person) - You are to specify your minimum requirements and a time frame for the accomplishment of the goal. Be specific. NOTE: Your time frame needs to reflect the time allocated within the semester for this project.(When)

NOTE: Your goal is to be of service to these people. How could you support, comfort, listen, and/or improve your communication interactions with them? How could you help them solve a problem? How could you help them live a more productive life?

TO BE DONE at the END of the Project! Reflective Summary/Journal — Second, you are required to keep a daily journal of the communication interactions to assist you in the execution of the reflective summary. This should be done for each meeting. Journal must reflect; date, time spent, a description of the interaction, and is to be typed (10 pts per person, 30 points total). From the journal, you are to select four situations per person (eight total) to analyze for the reflective summary. Your journal meets CCICs 2, 3, 4, 5 and EEOs 1, 2, 3, 4, 6.

Third, you are to write a reflective summary that meets the criteria below. Your papers is to be typed, double-spaced, written in essay format, include headings, and is to be three - nine pages in length (12 points format). Your paper is to be free of any major typographical and grammatical errors. Please use spell check! Papers are to be stapled or placed in a folder (140 total points). You are to include your original plan of action in the folder. The summary will reflect CCICs 1, 2, 3, 4, 5 and EEOs 1, 2, 3, 4, 5, 6.

Your paper is also to follow the format outlined below and in the attached sample summary. You will need to include the headings (ex. Part I - Description of the Problem/Situation). Your understanding of the communication concepts will be demonstrated through the analysis of the interactions according to the following criteria:

· Part I - Description of the Problem/Situation (12 pts per person) - Generate a paragraph that identifies the person, the situation, and the problem. You must specifically identify the dialogue and the situation in which the interaction occurred. You are to cite 2 concrete examples that support the problem(s) that you have described.

· Part II - Identification and Application of the Concept/Skill (20 pts per person) - Generate a paragraph that identifies and discusses ALL FOUR concept and skills per person that are utilized to effect a positive change in the situation. (See list below) You must be specific in your explanation and give specific examples as to concepts and skills that were utilized.

· Part III - Discussion of the Benefit (12 pts per person) - Discuss how the other person benefited and/or changed as a result of the communication concepts utilized. How did they react to your service? Give specific examples.

· Part IV - Discussion of the Outcome/Critical Analysis (20 pts per person) -provide a critical analysis of the outcome of your service, possibly including a change of intention, personal growth, other person growth, new awareness and insights. Did you successfully apply the skill/concept? Were you successful? Why or why not? Give specific examples.

Communication Concepts - Choose nine of the concepts (FOUR concepts per person) listed below to use in your summary. You may use your text and/or class notes as references for each concept/skills. Text pages are noted for ease of reference. Each bullet represents a concept/skill. Page numbers may have changed. Please consult the index at the end of the text.

· Active listening - pgs. 115, 128

· Affection - pgs. 138, 154-155, 221

· Bargaining-pgs. 157-158

· Behavioral flexibility – pgs. 158-159

· Bonding - pgs. 146

· Brainstorming - pgs. 240

· Collaborating – pgs. 209

· Conflict management – pgs. 208-209

· Descriptiveness - pgs. 76, 371

· Defensive reducing behaviors – pgs. 153, 235

· Empathic listening - pgs. 115-116, 151, 153

· Ethical communication - pgs. 23, 129, 211-213, 392

· Forgiveness – pg. 55, 146, 151-153

· Provide positive feedback * This is not Praise.pgs. 50

· I-messages, owning feelings and opinions *

· Inclusion - pgs. 138, 221

· Paraphrasing - pgs. 77, 123-124

· Perception checking – pgs. 44, 34, 76

· Praise * Not the same as provide positive feedback

· Problem solving - pgs. 237-241

· Relational development and maintenance - pgs. 145-151, 147

· Self-concept and self esteem improvement - pgs. 50-53

· Self-disclosure-pgs. 140-143, 146

· Trust pgs. 234

· Supportive climate - pgs, 155, 207, 235

· Validation of feelings – pgs. 33, 149-150, 233

* These will be discussed in class Please note the following:

• Points will be deducted for the following:

- Failure to meet minimum length requirement on each paper.

• Papers will not be accepted late.

• Papers will NOT be accepted if handwritten.

• Papers must be stapled.