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School of Business and Economics

RESIT BSP023

Operations Management

Coursework Assignment – Individual Report

Coursework Weight: 50%

Coursework Deadline(s): 2pm on 7th September 2022

Coursework Task

In this assignment, you are asked to investigate and evaluate the operations, processes, and layout of a café at your own choice. You should visit your selected outlet to complete the evaluation tasks. Please note that your selected outlet could be located anywhere in the UK or abroad.

Below are just some examples of cafés you might visit.

· Costa

· Starbucks

· Café Nero

Based on the visit, you need to write a report of 2,500(+/- 10%) words. Please include in your report the following areas.

a). Give a brief introduction to the specific outlet that you have observed. Describe its facilities, inputs/outputs, 4Vs, and the types of processes and layout. Argue whether the processes and layout are appropriate for the outlet. You should sketch out the layout/flow of the outlet.

b). Identify the “five performance objectives” of the outlet. Critically evaluate the performance of the outlet on each objective.

c). Select an important process in the outlet to evaluate their flows and steps. You should apply the process mapping technique to describe the process in detail, and state how the activities within the process relate to each other. Critically evaluate the flow of the process and try to challenge the current setting of activities, and find ways to improve the current process (e.g. based on Lean philosophy).

Use the models and frameworks from operations management to facilitate your analysis, such as 4Vs transformation model, process and layout design, process mapping, Lean operation, etc.

Guidance Notes

The coursework is designed to be as flexible as possible and a considerable degree of latitude will be given as to the scope and emphasis of your report. However, you must structure the report carefully, presenting data clearly and concisely, in tables, diagrams and appendices. Pure descriptive work adds little value. Ensure you present evidence and data to support the points you are presenting as well as giving a set of clear references.

Word Count and Format

The word count guide is 2,500(+/-10%) words. We will disregard anything you write above 2,750. Please state the word count on the first page of your assignment. The word count excludes any title page, the reference list at the end of the report, or any appendices. However, resist the temptation to put material that really should be in the main text into appendices. All material (academic and other) that you cite should be properly referenced in the text and in the reference list (in Harvard style) at the end of your report.

Coursework Marking Rubric

Please see the rubric at the end of this coursework brief for further details of the criteria against which you will be assessed, and descriptors of performance on the coursework for each assessment criterion.

Coursework Submission

The deadline date is provided above. One electronic copy must be uploaded to the submission point for the module on LEARN by the submission deadline.

You must use the following file naming convention for your work. You should not include your name anywhere on your assignment . You should also include the filename in the header of your assignment.

StudentNumber – Module code – Coursework component (e.g. B123456-20BSP123-CW1)

Your submission should be one document only (i.e. no loose appendices etc), preferably in Word or as a pdf (not scanned copy). If your assignment consists of different documents in varying formats you will need to embed them in a Word document or convert them to pdf and upload one document. The file size limit for your submission is 20MB.

IMPORTANT NOTE: You need to ensure you back up your coursework and any other important documents. Information on data storage can be found here: http://www.lboro.ac.uk/services/it/student/storage/.

Losing your work through technical failure is not a valid reason for a Mitigating Circumstances claim or a coursework extension request.

Extensions and Mitigating Circumstances

If you have any other problems with meeting the deadline for this coursework you may wish to request a 48-hour extension and/or submit a Mitigating Circumstances claim. This must be requested in advance via:

Coursework Extension Link: https://www.lboro.ac.uk/students/handbook/exams/extensions/

Mitigating Circumstances Link: https://www.lboro.ac.uk/students/handbook/exams/mitigating-circumstances/

Consultation and Feedback

The lecturers are available for consultation and queries between the class sessions and the submission deadline, e.g., on your selection of operation and the OM aspects to analyse or writing plan, but not supposed comment on a full draft version of reports.

Individual written feedback will be given on assessed coursework; Generic written feedback will be published on the module Learn page after results are published.

Provisional marks and feedback should be available by October 2022. All marks are provisional until ratified by the formal examination boards.

BSP023 Coursework Marking Rubric	< 40	40–49	50–59	60–69	70–79	80–100
Understanding of Theory and the practical issues (30) Extent to which the meaningful connection between theory and practice is being made. The amount of effort to search and comprehend resources outside of module materials.	Connection between theory and practice is absent or inappropriate. None, or very limited reading outside module materials	Insufficient attempt to understand theory and practice. Some connection is made but with obviously questionable or unclear aspects. Limited evidence of reading outside module materials.	Connection between theory and practice is generally appropriate but has few questionable aspects. Insufficient evidence of reading outside module materials.	Connection is made showing a fair understanding of theory and practical issues. Minor misconceptions about the theory or the problem may be present. Evidence of reading outside module materials.	Connection is clearly made demonstrating an adequate understanding of both the theory and practical issues. Evidence of significant reading outside module materials.	Connection is clearly made demonstrating a thorough understanding of both the theory and practical issues. Evidence of substantial and significant reading outside module materials.
Analysis and findings (30) Extent and accuracy of the application of concepts, models and frameworks in operations management leading to valid and convincing findings. The amount of critical thinking in the analysis.	Limited useful findings. The application of concepts, models and frameworks in operations management is absent or incorrect. Barely critical thinking.	Some useful and valid findings. The application of concepts, models and frameworks in operations management is insufficient or flawed. Little critical thinking.	Findings are generally valid, and are grounded on effectively researched information. The application of concepts, models and frameworks in operations management is present, but with some minor flaws and a lack of critical thinking.	Logical and valid findings based on well-researched, reliable and competently interpreted information. The application of concepts, models and frameworks in operations management is apparent and mostly accurate, with clear critical thinking.	Logical and convincing findings obtained based on extensive, reliable and properly interpreted information. The application of concepts, models and frameworks in operations management is sufficient and accurate. Sufficient evidence of critical thinking.	Logical and convincing findings obtained based on extensive, reliable and properly interpreted information with significant and accurate application of concepts, models and frameworks in operations management. Substantive evidence of critical thinking.
Recommendations (20) Strength of links between analysis and recommendations. Relevance and usefulness of the recommendations.	Recommendations are invalid or meaningless for the practical issues. The discussion and justification are either absent or irrelevant. No critique of limitations.	Few recommendations are meaningful and relevant. Limited discussion and justification of recommendations. No critique of limitations.	Most recommendations are meaningful and relevant. Some discussion but weak justification of recommendations. The critique of limitations is rare.	Meaningful and relevant recommendations. Fair discussion and justification of recommendations with some critique of limitations.	Meaningful and relevant recommendations. Adequate discussion and justification of recommendations with adequate critique of limitations.	Meaningful and relevant recommendations. Extensive and insightful discussion and justification of recommendations with extensive critique of limitations.
Presentation, organisation and arguments (20) Presentation and consistency of the report. Clarity of the structure and argumentation. Grammatical, spelling and citation errors.	Poor presentation, illogical structure, unclear images and tables. Incoherent and unstructured argumentation and lacking references. A lot of grammatical, spelling and citation errors.	Suboptimal presentation. Limited coherence in structure and argumentation. Minimal references. Frequent grammatical, spelling and citation errors.	Mediocre presentation. Coherent structure and argumentation, supported by references. Some grammatical, spelling and citation errors.	Clear presentation that is easy to follow. Coherent structure and logical argumentation, supported by a range of references. Minimal grammatical, spelling and citation errors.	Quality presentation that is easy to follow and pleasant to read, supported by a well thought-out structure and argumentation. Excellent references from a broad literature. No grammatical, spelling and citation errors.	Excellent presentation that is of publishable quality, supported by clear structure and argumentation. Sections are logically organised with smooth transition. Excellent references from a broad literature. No grammatical, spelling and citation errors.