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BUSI 240
Key Terms
Chapter 8
Brooks’s law
electronic brainstorming
evaluation apprehension
nominal group technique
norms
process losses
production blocking
role
self-directed teams (SDTs)
social loafing
task interdependence
team cohesion
team efficacy
Chapter 9
communication
emotional contagion
information overload
media richness
persuasion
social presence
synchronicity
synchronicity
Chapter 10
centrality
charisma
coalition
countervailing power
impression management
influence
inoculation effect
legitimate power
Machiavellian values
norm of reciprocity
organizational politics
power
referent power
social capital
social networks
structural hole
upward appeal
Chapter 11
best alternative to a negotiated agreement (BATNA)
conflict
negotiation
relationship conflict
superordinate goals
task conflict
win–lose orientation
win–win orientation
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