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20200418222256key_terms.doc

BUSI 240

Key Terms

Chapter 8

Brooks’s law

electronic brainstorming

evaluation apprehension

nominal group technique

norms

process losses

production blocking

role

self-directed teams (SDTs)

social loafing

task interdependence

team cohesion

team efficacy

Chapter 9

communication

emotional contagion

information overload

media richness

persuasion

social presence

synchronicity

synchronicity

Chapter 10

centrality

charisma

coalition

countervailing power

impression management

influence

inoculation effect

legitimate power

Machiavellian values

norm of reciprocity

organizational politics

power

referent power

social capital

social networks

structural hole

upward appeal

Chapter 11

best alternative to a negotiated agreement (BATNA)

conflict

negotiation

relationship conflict

superordinate goals

task conflict

win–lose orientation

win–win orientation

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