Select one short-term executable project supported by the Gemba and data collection.

Running head: THE GEMBA WALK 1

THE GEMBA WALK 4

THE GEMBA WALK

Debra Saunders

MHA/598

02/17/2020

Ed Paluch

With the quest to improve workplace standards, building more workrooms, use of better methods in solving departmental conflicts, and providing better infrastructure to the employees, my employer positively welcomed the Gemba Walk project. Apart from the long term schemes, the short term proposals were also well received since they were vital strategies in ensuring better service delivery. My employer instantly formulated some short term proposals like conflict solution plans, organizing training programs for nurses and physicians on proper handling of safety gears (Carter et al., 2016). He decided to establish an enabling for all health care practitioners, more so building the nurse-physician relationship. Teamwork and nurse-physician being one of the most noteworthy challenges that health care amenities face; such a move would enable nurses to have a better perception of their roles and ensure they are satisfied with their jobs.

The use of Gemba walk guidelines regarding employers keeping close contact with their working environment there was the need to ensure that the necessary information regarding patients' satisfaction on the kind of services provided at the health care facility was communicated to the administration (Carter et al., 2016). This fact served an integral part in better service delivery. All these positive measures stipulated in the Gemba project did not dictate my employer to have a second thought in implementing most of the short term project since his key target was on ensuring the health facility attained prosperity.

My experiences with the Gemba walk project were nothing short of exceptional. I acquired vital knowledge regarding developing excellent solutions to achieve better health care. My instructor's ideologies matched with mine despite him echoing issues of forming a proper working structure in health wards and outlining the importance of implementing the teamwork initiative. Teamwork initiative yielded positive results in any health care facility that had an objective of having an exemplary health care services and the environment. My instructor illustrated and stressed that inclusion and prioritization of medical teamwork systems in any performing health care center records minimal clinical errors and a reduction in the nurse turnover.

Before deciding on which quality measures to report concerning the Gemba walk project to health care facilities, I found it needful to know the kind of data essential to produce an excellent score in this project. Since data could be collected from a variety of sources such as medical records, patient surveys, and administrative databases used to manage health care, I encountered some methods in the quest to ensure quality data measurement and reporting. Governmental data sources such as claims, encounter, and enrollment and system providers could be used to generate administrative data on the patients served and charges imposed on every diagnosis (Karampela, Ouhbi, and Isomursu, 2018). Patients' medical records are also another source of data that I identified regarding having access to patient’s medical history and care.

The use of electronic record systems in the Gemba Walk project would improve information access and reduce the cost implication incurred while retrieving information whenever doing reports. Patient surveys would also play an integral part when it comes to analyzing the quality of health services offered to patients and provide a platform of an employer, increasing the required expertise in different medical wards. In the use of medical data records, I encountered challenges such as complexity in analyzing the data, and the cost incurred in coming up with these data collection methods was very high. (Karampela, Ouhbi, and Isomursu, 2018) The administrative data collection method had its challenges such as inaccuracy in the billing of public records and was also vulnerable to the limited access to clinical information.

The use of these internal and external data collection sources provided quality measures that enabled consumer choice. Consumer choice requires a high degree of data validity and dependence. This data will ensure health plans are done in a fairly and the results presented results in an actual manner (Sutton, 2018). Data collected also helped in developing team-building strategies and organizing workshops on service delivery to the clients.

Despite coming up with sophisticated methods on how to improve service delivery to clients, other challenges such as complaints from nurses and doctors on reduced salary payment and heavy workload. This is as a result of different teams working more hours in executing their duties. Patients also have shown their frustrations due to their inability to play a vital role in decision making in this Gemba Walk project as they cannot participate in health care systems that are responsive to their families. Also, the challenge of maintaining the confidentiality of information in health care centers became one of the significant challenges on board.

With these kinds of challenges such as confidentiality, there was a need to come up with sophisticated security measures about the accessibility of authorized data (Sutton, 2018). The need for accountability among the staffs arouse since information regarding the unfortunate diagnosis of patients destabilizes the health care system

References

Carter, E. B., Temming, L. A., Akin, J., Fowler, S., Macones, G. A., Colditz, G. A., & Tuuli, M. G. (2016). Group prenatal care compared with traditional prenatal care, 128(3), 551.

Corti, L., Van den Eynden, V., Bishop, L., & Woollard, M. (2019). Managing and sharing research data: a guide to good practice. SAGE Publications Limited.

Karampela, M., Grundstrom, C., & Isomursu, M. (2018). Personal Health Data: Value and Accessibility in a Danish Context.