Save the completed examination in Microsoft Word document under a new filename which includes your last name_midterm. An example is: smith_midterm.doc
Essay answers should appear in order, from 1 through 4. Please make sure you have an answer for each question before submitting it for grading.
Completed exams are to be submitted in the mid-term examination assignments folder. The assignment folder is locked after the due date and the exam cannot be submitted thereafter. The test represents 30 percent of your total class grade.
All four questions are required: (30 points)
1. Explain the benefits and disadvantages for outsourcing supply logistics operations and management to 3PLs. Which logistical functions are most commonly outsourced to 3PLs and why? Give examples.
2. Explain how RFID tags are used to reduce shrinkage. What are the benefits and disadvantages in using RFID for monitoring the movement of supply chain management goods throughout the supply chain?
3. Discuss reverse logistics including its definition and its process flow. How does reverse logistics relate to a company being socially responsible and how is reverse logistics related to service recovery?
4. What is the relationship between demand management, order management and customer service?