Doctoral candidates should provide an authentic personal statement to each of the five following questions/prompts reflecting on their own personal interest. In the event that any outside resources are used, resources should be cited in APA format. Submis

R E S U M E

Srikanth Shinde

Phone: 315:690:4007

Email: [email protected]

Objectives:

To obtain a challenging position, pursue growth oriented career and to accomplish great heights in a well reputed and established organization.

Professional Summary:

· Expertise in installing, configuring and troubleshooting with CiscoNexus 7k, 5k, 2k, Cisco CRS 16/s, 7609, Juniper M320 and Juniper MX960.

· Experience working with Cisco IOS, IOS-XR, NX-OS, JunOS for configuration & troubleshooting of routing protocols: MP-BGP, OSPF, EIGRP, BGP, MPLS.

· Knowledge of implementing and troubleshooting, complex layer 2 technologies such as VLAN Trunks, VTP, Ether channel, STP, RSTP and MST. Implementation of HSRP for Default Gateway Redundancy.

· Expert level knowledge of troubleshooting, implementing, optimizing and testing of Static & Dynamic routing protocols such as EIGRP, OSPF, BGP,QoS ability to interpret and resolve complex route table problems.

· Good understanding on ISO/OSI model, TCP/IP model and protocols, packet filtering, IP tables, Routing Tables, Route-maps, Route Manipulation using offset-list, IPV4, IPV6, IPsec, RIP, EIGRP, OSPF, Wire-shark, BGP, MPLS, DHCP, DNS, SNMP, NAT.

· In-depth knowledge and hands-on experience in Service Provider Routing Policies, Network Architecture, IP Sub-netting, VLSM, TCP/IP, NAT, DHCP, DNS.

· Create and maintain network design and visio diagrams related to network configuration, network mapping.

· Reviewing and updating Method of Procedure (MOP) for maintenance and resulting smooth work.

· Cisco Certified CCNA Routing & Switching.

· Assisted network engineers in resolving complex network outages. Handled the tasks of troubleshooting basic network issues on-site and escalate problem to higher level of support, when required.

· Maintained technical and operational documentation and training materials for installation and configuration activities.

· Experience working with Cisco Nexus 7000 as Core Switches, and Nexus 5500, 2148, 2248 series at Distribution and access level.

· Configuration and deployment of Juniper EX sand MX series Data Center switches.

· Responsible for network hardware like Cisco routers and Switches, software upgrades, installations and any related infrastructure

Experience:

1. AT&T, Willow Labs, Redmond, WA October 2017- Present

Sr.Network Engineer (Advanced Technical Support)

· Network Design Review, Configuration and Deployment from Scratch at Willow Labs in Redmond

and RTC Location.

· Configured Cisco and Juniper Routers for OSPF, RIP, IGRP RIPv2, EIGRP, Static and default route.

· Software Upgrade projects JunOS to 16.xx version.

· Experience working with Cisco Nexus 7700, 5500, 2148, 2248 series in Data Center Environment.

· Experience in HSRP standby troubleshooting & Experience in configuring & upgrading of Cisco IOS.

· Implemented various OSPF scenarios on networks consisting of 7600, M480 and MX960 routers.

· Configured policy based routing for BGP for comple network systems.

· Configured Multiprotocol Label Switching (MPLS), VPN with Routing Information Protocol (RIP) on the customer's Site.

· Decommission of legacy Cisco 6500’s, Cisco 4500’s and Deployment of new 6807 to replace the 6500.

· ConfigureOSPF & Troubleshoot issues related to OSPF as Internal Routing Protocol.

· Performing troubleshootingon slow network Performance/connectivity issues, HVAC technology, routing issues that involves OSPF, BGP and identifying the Root Cause Analysisof the issues

· Perform Layer 2 switching and Layer 3 routing within a Data Center Environment, between Core,

· Distribution&Access Layers, configure and Troubleshoot Issuesrelated to Port Configuration, Port

security, VLan Configuration, Inter VLan routing, Ether-Channels, Port Channel, Trunking,

Spanning tree,SNMP etc.

· Experience with manipulating various BGP attributes such as Local Preference, MED, Extended Communities, Route-Reflector clusters, Route-maps and route policy implementation.

· Deploying and decommissioning of Cisco Routers, Cisco switches and their respective software upgrades.

· Writing Engineering work orders as per the changes going in data center and implement the changes as per the schedule.

· Performed OSPF, BGP, DHCP Profile, HSRP, VRRP, IPV6, MPLS, Bundle Ethernetimplementating

redundant pair.

2. Genpact – Google Wallet/Play 31st October 2014till 31st August 2015

Associate – SME

· Supporting Global user via chat and Email for Google Wallet and Google Play.

· Quickly ramped up on the product and brought QA standardization across Wallet operations.

· Piloted Wallet Email and Play Support from Hyderabad and consistently met 100% targets.

· Identifying and reporting Spammers, Hijackers, Frauds and Abusers.

· Delivered high performance for the team which improved CSAT, Quality and shared tips for Time Management.

· Analyzing and sharing best practices with team and superiors which improved productivity numbers.

· Conducted teach back session to improve/share product knowledge throughout the process.

3. Bank of America(BACI) 5th March 2012 -May 26th2014.(27 months)

Senior Team Member

Bank of America credit card chat process handling the credit card customer and helping them understanding the vast credit card process and choose the best as per their need.

· Worked as SME (Subject Matter Expert)

· Identifying Risk customers to the bank and taking appropriate action.

· Raising fraud alerts.

· Monitoring Credit Card transaction and explaining customers about credit agreement.

· Followed different regulations like FDIC and OCC.

· Given the best service to the customer and have a great survey count which resulted in improving the team performance.

· Always focused on quality and regulations of the company.

· Was selected for the training on Regulations and policies –Successfully completed the training on Regulations and policy of Banks in United State;Bank Secrecy Act, USA PATRIOT Act, Office of Foreign Assets Control, Money Laundering, Equal Credit Opportunity Act and Truth in Lending Act

· Focusing on every immediate update which results in the best Customer service.

· Awards:- Red Ribbon, Blue Ribbon and Bronze Awards

4. 24/7 Customer 01st July 2010 to 09th July 2011(12 Months)

‘Interactive Social Network Media Advisor’.

Dish Network TV Chat support for UScustomers. Utilizing available resources, helped customers to login to their online profiles, understand programming packages and assisting with technicalities of Dish, Receiver or Remote.

· Given excellent services, to the organization, Originates and develops new ideas and unconventional approaches.

· Achieved A+ grade and maintained consistency in the performance.

· Best performer in the team.

· Ensure quality in every action and activity; meets deadlines on objectives.

· AHT, ART and AST met all the parameters.

CERTIFICATIONS:

· Cisco Certified Network Associate (CCNA)

Technical Skills:

Routing Protocols	Static Routes, Dynamic Routing RIPv2, EIGRP, OSPF(V2,V3), BGP(ibgp,eBGP), MP-BGP, RIP, RIPV2, IGRP, OSPF, TCP/IP, VLAN's VRRP, Raidus, IPSec, SSL/TLS, VxLAN, VOIP, ATM, SONET, Frame Relay, SNMP, VRRP.
Routers	1800, 2800, 3600, 3700, 3800, 7200, 10K, CRS-8 Slot, and Cisco Catalyst switches (6500, 4900, 2500, 4500, 2900 series).
Switches	2960, 3560, 3750, 4500, 6500, N7k
WAN and Layer 2 Protocols	HDLC, PPP, MLPPP --- VTP, STP, RSTP, MST, VLANs, PAgP, LACP, 802.1Q, ISL.
LAN	Workgroup, Domain, RSTP, VLAN, Ethernet, Fast Ethernet, Gigabit, Ethernet&10 Gigabit Ethernet, 802.1q
Office Suite	Outlook, Word, Excel, Vizio

Education:-

1. B.Tech (ECE) 2010

ASTRA Engineering College, Hyd, India

2. Masters in Computer Science & Information Systems 2016

New England College Henniker, NH