Running head: OPERATIONALIZATION Reaves 1
OPERATIONALIZATION Reaves 9
Briana Reaves
Professor Rayford
MBS 690
Southern New Hampshire University
Introduction
The Community Health Center focuses on delivering high-quality services to consumers who are patients in the healthcare sector. Total quality management (TQM) is a significant area of interest that the organization focuses on to ensure that it improves its services and operations so that it can meet the objectives. Meeting the objectives includes high customer satisfaction and developing a healthy society. To ensure total quality management, CHC employs new technologies that will boost the operations. In this case, the organization has transformed most of its services that are now computerized. Over many years, CHC changes its operations from manual to digital platforms in the areas of communication, diagnosis, data storage, analysis, billing, among others. This has led to efficiency in the organization. Currently, CHC will go-ahead to implement the Entity-Relationship management (ERP) system that will help in integrating all other systems in healthcare. In this case, the applications needed for the case management service will be integrated with the rest of CHC's operations. The above will allow the services to continue flowing efficiently as before despite the inclusion as a new unit. Generally, TQM is supported by the elements that include training, ethics, teamwork, leadership, communication integrity, and trust.
The organization will apply the statistical process controls. It's recommendable to use the fishbone procedure that allows it to create the problem statement and brainstorm the leading causes of the issue being addressed. In this case, CHC will be able to determine the methods to apply, materials needed, determine the equipment and machines, human resources, and the environment.
Project the potential costs, risks, and benefits of operationalizing your business idea
CHC has set its operational costs at an amount of $100,000 that will be used initially. The value of the option will come in two divisions. The first portion is considered in the start-up. The healthcare extension to newer services will get motivated by its ability to bring together trained employees under CHC. The above will be managed by the company wing that will mandate to focus on the new move. The infrastructure will be planned for and probably needs more value with the current prices. This approach for urgent care unity. With the critical care unit, CHC will get to compete with the hospitals that have always been ahead in competition. The new operations in case management will promote the care centre to gain more partnership with other insurance and government-funded plans such as the affordable care act. The above will benefit the company leading to more funds at this disposal as more patients will seek medical services with it if they cause several care plans.
However, construction of case management in the different locations it operates will consume huge funds; this leaves the CHC at risk of suffering a financial problem. Possibly, it could take at least a year to get back to its current financial position. Another chance will include resource commitment to the will be limited by the fact of cost-sharing in the initial stages (Meredith, Mantel, and Shafer, 2017). The above will need the organization to secure new resources, including the human resources for case management. Failure to do so will affect efficient and waiting times in CHC. The vendor commitment to deliver the needed funds will also be a risk where delays can occur.
Work breakdown structure
The hospital will need to break in its services and operations. With broken tasks to different tasks, healthcare can accomplish it on time. The jobs are decomposed in a hierarchical structure that will be followed as an essential guide in working on the extension of the healthcare services, which is treated as a project (Kerzner, 2017). The project team will use the structure to create its deadlines, schedules and other plans to ensure that the project is ready on time. CHC has already set aside the funds for the construction as well as other infrastructure this making it read to commence with the project.
Justification of task and subtask in work breakdown structure
The duties will be assigned to the different persons that will be assigned various roles during the development of the project. In this case, both the right team that will handle the project and the persons appointed to follow-up with the project will need to have a good focus on it. Some of the company officials assigned will include the financial officer who will be responsible for ensuring the locations are done right. Also, they will work as an oversight team that will determine whether the organization is on the right track and if the projects are worth the cost. The project team will be the most interested in the work breakdown structure; in this case, it will provide an essential guide that will help in dividing the tasks and subtasks. Handling tasks and smaller subtask makes the project more efficient in its building since small units are manageable.
Interestingly, task allows the organization to make an assignment of roles that will allow parallel working on a different mission by different persons who belong to the overall project team (Kerzner, 2017). The building of the case management service premises with having a sub-team that will handle the construction work. Another group will hand the determination of the equipment to have case management service. In this case, the CHC will not just wait for the completion of the premises to determine and procure the needed resources and equipment for the case management units.
Key milestones, deliverables, and resource requirements associated with operationalizing your business idea based on your breakdown structure
The organization has three main milestones that may get considered concerning the operationalizing of the CHC. In this case, the set milestones include as follows;
1. Set up a case management facility building that will be the permanent location of the service.
2. Equip the facility with the necessary equipment, machines and all other necessary technological equipment that will be needed (scanners, printers,etc.)
3. Market the care centre and ensure there is the installation of all necessary inputs such as technologies that will aid in various things such as communication with the rest of the CHC units. Also, the IT will include connection of the health applications operating in it to be integrated with the other systems of organization. This might requires it to consider implementing an ERP system in the future.
The main deliverable, in this case, will be as a result of the second and third milestones that will include the equipment and technologies installation. The best outcome, in this case, will be excellent service delivery. Being a non-profit organization, the CHC main aim is to deliver efficient and satisfactory services that will lead to the saving of lives. In this case, the major part of its mandate will be ensuring high customer satisfaction. However, despite being a non-profit, it will also need to consider the returns made so that it can continue growing as well as maintaining the service delivery.
Moreover, this will allow it to pay its staff lead by the medical unit. Fortunately, in the case where it receives caseworkers from the government, the wage burden will reduce, and the organization will have more funds at its disposal. The care unit cannot estimate how fast it will peak. Thus the organization can only work with an estimation of the group, making enough returns that will lead to, repayment of the expenditure in at least two years.
Assessing potential obstacles and impediments to meeting scope-time-cost objectives of the project, supporting your assessment with rationale
The new plans will be successful with the well-organized project teams that are dedicated to seeing the case management service a reality. However, the financial obstacle is a significant issue to the company where the CHC has no income-generating avenues as it targets the persons who cannot get the services elsewhere. Generally, poor and lower incomes limit patients to access medical services from many healthcare organizations. In this case, it targets both the insured and uninsured persons. The small returns made from its 14 primary care services, and its many other service locations across the state. Thus, the low returns rate may affect its operations in the next few years before the case management service peaks. Again, in the case where the project costs raise, the organization will need to seek more funds where it will have to apply for more grants from the government or find credit from a financial organization or any other lending organizations. Failure to do so will bring the project to a halt, and the time estimated to comp-lotion will be affected (Kerzner, 2017). The issue can also delay the commencement of operation of the case management service unit since it will also need to meet the operational costs such as costs for resources, wages, and salaries.
Risk mitigation strategies to address the obstacles, impediments, and risks identified
The barriers identified many results to delay of the project commencement. Thus, the company needs to employ various tactics that will ensure that it does not fail (Shenhar and Dvir, 2017). Majorly, all the mitigation plans are directed and aimed at ensuring that the CHC meets its financial requirements. In this case, it will need first to ensure that the funds currently set aside for the construction work as well as buying of the necessary equipment are well utilized. One way to ensure that it does not find the challenge of changing market value is to estimate the changes that night occurs. In this case, it will be essential to determine whether the cost of materials will rise in the coming years. Same will be done in the affairs of equipment and machinery. Thus, in the case where the trends and estimation show a possible rise in prices, then CHC will better procure and purchase the materials and equipment likely to rise in price values. The organization has enough stores that can keep the machines and equipment. Again, it will need to consider the costs of the materials required for the construction site. Thus will also eliminate the expenses that might arise in the future.
Additionally, each of the care centres will be supposed to submit specific small fractions or their revenues to support the new plans. This approach will ensure the case management service unit will have enough funds for its immediate commencement on completion. In the case where the mitigation plans are well followed, then the CHC new pans will succeed.
References
Kerzner, H. (2017). Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons.
Khan, A. (2016). Project scope management. Cost engineering, 48(6), 12-16.
Meredith, J. R., Mantel Jr, S. J., & Shafer, S. M. (2017). Project management: a managerial approach. John Wiley & Sons.
Shenhar, A. J., & Dvir, D. (2017). Project management research—The challenge and opportunity. Project management journal, 38(2), 93-99.
Case management development project
Premises construction
Aquiring equipment and machines
Technology installation ,implementaion and aquiring of human resources
Planning for the work
Delegation of work
Contruction of the care unit
determination of required equipment and machines
Budgeting and procurement
Purchase
Reserach and development
Determination of required technologies
Designs and development
Implementation
Michelle_Michy
20190920002135mba_690_milestone_two1.docx
